Etsy currently faces significant criticism from consumers, with a staggering 93% of reviews rating it 1 star. Many reviewers express frustration over the decline in product quality, noting that the platform is now filled with low-quality, imported items.
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Customers report issues with seller reliability, including scams and poor product descriptions, leading to dissatisfaction with their purchases. Additionally, numerous complaints highlight problems with account management, such as unexpected suspensions and lack of support when issues arise. While a small number of users mention positive experiences with specific sellers and appreciate receiving Etsy credits, these positives are overshadowed by the overwhelming negative sentiment regarding the platform's overall service and product offerings.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.3
1,000
100%
-0.2
● Low
1.3 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
1.3▼ 0.2
12-month avg
1.3
All-time
1.3
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Apr 25
1.4
178
May 25
1.4
240
Jun 25
1.3
252
Jul 25
1.2
278
Aug 25
1.4
52
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 29 positive reviews
Website & app28%
8 mentions
Customer service10%
3 mentions
Delivery10%
3 mentions
Quality7%
2 mentions
“I love them and think I received a better value from the Etsy vendors than buying from other websites”
On “Website & app” · Aug 4, 2025
Top complaintsof 465 negative reviews
Customer service25%
118 mentions
Account issues21%
99 mentions
Payment issues13%
61 mentions
Refund11%
52 mentions
“Etsy refused to pay my remaining balance after account suspension
My Etsy seller account was permanently suspended”
On “Customer service” · Aug 7, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
Overall rating and review count for this company and similar companies
Ho fatto un acquisto con un venditore con tante recensioni positive. Tutto è stato chiaro, facile e super tracciabile. Anzi il venditore mi ha leggermente rimborsato perché è riuscito a spedire pagando di meno di quanto avessi pagato.
Very high quality items, excellent values, great customer service.
Since 2021 I have purchased 12 items from Etsy.
Many of my purchases are handcrafted or unique items. I love them and think I received a better value from the Etsy vendors than buying from other websites.
In July 2025 I ordered a handmade monitor stand from a vendor in India.
On August 1, 2025 the package was delivered to someone in California, USA. I live in Florida!
I contacted the seller using the Etsy Help section of the website.
On August 1 the Seller wrote back to me: "Hello, How are you sir, I am really sorry for it, your package is delivered due to label mismatching, i will ship your new package tommorow, i will send you tracking number too."
On August 4 I still had not received a tracking number and was concerned the seller did not send the replacement.
On August 4 I used the Etsy Help section to make a claim to Etsy for a refund in the form of an Etsy credit, thinking I would use the credit for another monitor stand.
I clicked SUBMIT to send my request for an Etsy credit.
*** LITERALLY WITHIN LESS THAN TWO MINUTES after requesting an Etsy credit, I received a pop-up saying an Etsy credit would be given and would be available.
I hunted around on the screen to find where my Etsy credit might be, and when I found the place, the credit was already there!
So, I received my Etsy credit within two minutes.
I then spent 30 minutes looking through the many other custom-made monitor stands, ordered one, and in checkout, I applied the Etsy credit.
I wanted to write this review to say that my four-year experience with Etsy has been excellent.
And the claim I filed today directly with Etsy was resolved in less than two minutes today.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ich liebe Etsy! Ich kaufe sehr vieles auf diesem Marktplatz. Ich habe sehr viele Gute Erfahrungen (und auch einige negative). Ich kaufe gerne von kleinen Unternehmen. Ja, einige Shops bestellen chinesische Waren aus Te…u und verkaufen die dann um einen mehrfachen Preis. Viele verkaufen aber definitiv Eigenprodukte. Es ist super, dass man hier aus der ganzen Welt Shops findet. Ich habe schon hier Silberringe aus Philippinen. Kristalle aus USA, seltene Kräuter aus Frankreich, Baby Klamotten aus Deutschland usw gekauft. Die Kommunikation mit den Verkäufern waren 99% super. Auch die Waren. Was ich noch auch toll finde, die 1 Klick Übersetzung bei den Nachrichten, so ist die Kommunikation mit den Verkäufern sehr einfach. Ich freue mich auf diesen Online Marktplatz und bin dankbar für die Verkäufern.
Top Qualität & schneller Versand – perfekter Etsy-Shop!
Ich habe mehrere Bestellungen bei Weddingfvrsco über Etsy aufgegeben und bin rundum zufrieden. Die Kommunikation war freundlich und professionell, und alle Bestellungen wurden präzise sowie unkompliziert aufgenommen. Der Versand erfolgte sehr schnell, und auch die Zollabwicklung verlief völlig reibungslos. Die Produktqualität hat meine Erwartungen übertroffen – alles war mit viel Liebe zum Detail gestaltet und hochwertig verarbeitet. Insgesamt ein hervorragender Service und wunderschöne Produkte – absolut empfehlenswert!
J'ai commandé beaucoup de colis chez eux ces derniers temps, malgré des livraisons plus ou moins rapide, je les ai tous reçu et en parfait état. Les vendeurs sont sympathiques. Je recommandes
J’étais très circonspecte avant de passer ma commande sur ce site. Mais tout s’est tres bien passé : j’ai reçu le colis dans ma boîte aux lettres plutôt tôt que prévu et l’achat est tout à fait conforme à ma commande.
Je suis assez surpris des mauvais avis, du coup pour corriger le tir je vais raconter ma propre expérience. Plusieurs fois que je commande sur ce site et à chaque fois tout c'est bien passé. Après je regarde beaucoup les avis des vendeurs. La par exemple je parle avec un artisan qui va me faire une pièce sur mesure. Je trouve ça intéressant de pouvoir acheter avec de vrais artisan et des produits de qualité, souvent unique. Les délai de livraison sont relativement court, d'une à trois semaine en fonction du vendeur.
È il secondo acquisto da javier pach questa volta ho ricevuto un polsino in cuoio semplicemente fantastico non so come fa ma i suoi prodotti superano sempre le foto del sito top davvero....
I can find things on Etsy that are available on no other site. Also sellers are far more honest and reliable than those on ebay. A recent purchase did not arrive. There was confusion with shipping. The seller and Etsy refunded my money in two days. That is why I like and trust Etsy.
I have encountered similar issues as you describe, I have ordered many items which I have not received. I feel terribly let down. There is no customer service with ETSY. Some of the products are very expensive and delivery charges are extortionate, yet, I did not even receive some of my items. When I reached out to the seller I was told to simply turn up to the post office and make an enquiry without any concrete information as to when the item was received by the post and the details of the package!
Do not shop from Etsy. It is money down the drain!
Hallo , also ich habe sechsmal bei Etsy bestellt alles angekommen ( aus Indien , China, Bulgarien , GB , ) war mit der Ware und den etwas länger dauerten Transport sehr glücklich
J’y ai déjà fait plusieurs achats et j’ai toujours été satisfaites.
Je trouve souvent mon bonheur.
On y trouve des articles peu communs et très intéressants!
Je recommande fortement!😊
Their site has grown and adapted for years now and safe to say I will continue to be a regular using it since no where else i could find custom made and supplied items, plants, etc... Plants? got them, antiques? Got them, merchandise for anime series? got them. Very diverse.
I've ordered several items from Etsy stores over past several years. Unique, beautiful craftsmanship in everything I've purchased. Prices are very reasonable for custom products made to order, impossible to find elsewhere. Website works well. Whenever I'm looking for the 'hard to find' item, I can find it at Etsy, and always high quality.
