Natalia has been super helpful in…
Natalia has been super helpful in getting a difficult but important shipment moving smoothly. She keeps me fully informed and responds quickly

Ex-Freight Zeta is a neutral digital freight forwarder specializing in international shipping and logistics solutions. The company leverages advanced technology to streamline the shipping process, offering transparent door-to-door pricing, instant online quoting, and efficient booking services. Founded in 2008, Ex-Freight has positioned itself as a pioneer in digital freight forwarding, providing customers with the ability to manage their shipments seamlessly. The company caters to a diverse clientele, including businesses in need of air freight, ocean freight, trucking, and specialized services such as Amazon FBA. By focusing on customer service and utilizing industry-leading technology, Ex-Freight Zeta aims to simplify logistics and enhance the shipping experience for its users.
Ex-Freight Zeta receives a mix of praise and criticism from its customers. Many reviewers highlight the exceptional service provided by staff members like Noelle, Isaac, and Jaclyn, noting their prompt responses and attention to detail.
Consumers appreciate the quick and detailed communication, which often alleviates shipment concerns. However, a significant number of complaints focus on delayed deliveries and issues with customs clearance, with some customers expressing frustration over late shipments and unexpected fees. The inconsistency in service quality leads to dissatisfaction, particularly when shipments are mishandled or when customers face difficulties in receiving timely updates.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 161 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 5.0 | 3 |
| Dec 24 | 4.0 | 1 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 4.8 | 6 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 2.3 | 3 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 161 most recent reviews.
“Natalia Navas Lopez has provided excellent service to me over a handful of shipments”
“I paid over €1,500 for this shipping service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | −3% | 161 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Ex-Freight Zeta is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.3).
161 reviews of Ex-Freight Zeta. Filter by what matters to you.
Natalia has been super helpful in getting a difficult but important shipment moving smoothly. She keeps me fully informed and responds quickly
They never answer the phones, they change their rates without prior notice, they leave issues unsolved for months without answer, and they don't take responsibility for any of their mistakes.
Not sure what happened here, the truck never showed up, went to the wrong address and I would have never known it had it not been for one of the local print shop workers calling me to say there was a truck there asking for me. I called three times throughout the day to make sure the driver was en route but never got a return call and then my customer service rep left for the day without providing a solution. My freight is still sitting in the loading dock and we missed our receiving deadline because of this. Huge disappointment and waste of our time!!
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Fantastic customer service and support from Carmen.
I spoke with Sales Rep Corp C Juan Ropero and he was very helpful as this was my first time booking an international shipment. He patiently walked me through the process and answered my numerous questions. I previously had tried booking the shipment myself through your website and turns out I was doing it correctly, but just not familiar with the process. Juan also made sure that we had insurance on the shipment as for some reason it would not let me add insurance. With Juan's help I am sure the next time we have an international shipment I will be able to book the shipment myself.
Mya was absolutely incredible. I 100% know for a fact that this freight for my customer was delivered on Saturday only because of her diligent effort. It's one thing to do your job well but when it's done with such passion, heart, respect, and genuine sincerity, it makes the customer feel something special that goes way beyond business. Mya is a special young lady. Many people got to see that this past week. Ex Freight is beyond blessed to have this remarkably talented and high character individual!
Alejandra and Alphonso made out first air export shipment booked go extremely smooth, wonderful service!
Missed 2 different scheduled pickups, then wanted additional fee to pick up a week late. Poor and confusing communication from corporate office.
Julio of Customer service has helped me a lot with my hazmat shipment. He patiently assisted me in creating the bOL
Anthony Sawan wasnt even from the trucking freight department (my shipment is LTL) yet had no hesitation to assist me today.
Julio not replying
I would like to commend Anthony Sawan. He is very accommodating and prompt to respond to our inquiries. He's doing a good job! Donard Samson
Ex-Freight Zeta is a neutral digital freight forwarder specializing in international shipping and logistics solutions. The company leverages advanced technology to streamline the shipping process, offering transparent door-to-door pricing, instant online quoting, and efficient booking services. Founded in 2008, Ex-Freight has positioned itself as a pioneer in digital freight forwarding, providing customers with the ability to manage their shipments seamlessly. The company caters to a diverse clientele, including businesses in need of air freight, ocean freight, trucking, and specialized services such as Amazon FBA. By focusing on customer service and utilizing industry-leading technology, Ex-Freight Zeta aims to simplify logistics and enhance the shipping experience for its users.
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