Decent experience overall
Decent experience overall. The delivery was a bit delayed, and customer service took some time to respond. However, the package arrived in good condition, and the pricing was fair. Could be better, but not the worst.

Express Freight Logistics is a courier service based in Cheltenham, Gloucestershire, specializing in same day delivery across the UK. Established over three years ago, the company caters to both individuals and businesses, providing tailored logistics solutions that address diverse transportation needs. Their service offerings include same day, next day, international, and specialist courier services, available 24 hours a day, 365 days a year. The company prides itself on rapid response times, typically collecting goods within 30 to 60 minutes of booking. With a focus on customer satisfaction, Express Freight Logistics ensures that all goods are insured and delivered safely using dedicated vehicles that carry no other cargo. Clients benefit from live tracking and updates, making it a reliable choice for urgent and time-sensitive deliveries.
Express Freight Logistics receives overwhelmingly positive feedback from its customers, highlighting the company's excellent service and reliability. Reviewers frequently commend the ease of booking, fast delivery, and helpful staff, with many noting the effective tracking system that keeps them informed throughout the process.
The company is praised for its competitive pricing and ability to handle urgent requests, making it a preferred choice for regular shipments. However, one reviewer mentions a slight delay in delivery and a slower response from customer service, indicating that there may be room for improvement in these areas. Overall, Express Freight Logistics is recognized as a professional and efficient service provider, with most customers expressing high satisfaction and recommending the company to others.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 19 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 3.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 19 most recent reviews.
“We have just emptied a storage unit and the service was excellent”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | — | 19 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Express Freight Logistics is #1 of 5 on overall rating in this group.
19 reviews of Express Freight Logistics . Filter by what matters to you.
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Express Freight Logistics is a courier service based in Cheltenham, Gloucestershire, specializing in same day delivery across the UK. Established over three years ago, the company caters to both individuals and businesses, providing tailored logistics solutions that address diverse transportation needs. Their service offerings include same day, next day, international, and specialist courier services, available 24 hours a day, 365 days a year. The company prides itself on rapid response times, typically collecting goods within 30 to 60 minutes of booking. With a focus on customer satisfaction, Express Freight Logistics ensures that all goods are insured and delivered safely using dedicated vehicles that carry no other cargo. Clients benefit from live tracking and updates, making it a reliable choice for urgent and time-sensitive deliveries.
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