Favor Delivery is a Texas-based contactless delivery service that specializes in bringing a wide variety of food options, including meals from local restaurants and grocery items, directly to customers' doorsteps. As a part of H-E-B, Favor Delivery emphasizes quality service and the unique culinary offerings of Texas, catering to food enthusiasts who seek convenience and local flavors. Customers can easily access the service by entering their address or signing in through the Favor Delivery app. The company targets residents of Texas, providing them with an efficient platform to order food from their favorite local eateries, ranging from traditional Texan dishes to modern cuisine. Favor Delivery focuses on delivering meals with care and efficiency, ensuring a seamless experience for users who value both quality and convenience in their food delivery options.
Favor Delivery receives overwhelmingly negative feedback, with a staggering 94% of reviews rating it poorly. While some customers appreciate the convenience of delivery and the initial service, the majority express frustration with order accuracy and delivery issues.
Many report that their food orders are either incomplete or never arrive at all, with instances of drivers leaving without the full order. Reviewers also highlight poor customer service, noting unresponsive support and misleading communication regarding order status. Additionally, concerns about the professionalism of drivers and the security of the app further diminish trust in the service. Despite a few positive mentions of individual drivers, the overall sentiment is one of disappointment and dissatisfaction. Favor Delivery struggles significantly with reliability and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.2 | 272 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 6 |
| Oct 24 | 1.0 | 5 |
| Nov 24 | 1.0 | 6 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 1.0 | 5 |
| Feb 25 | 1.6 | 8 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.8 | 5 |
| May 25 | 1.0 | 6 |
| Jun 25 | 1.0 | 6 |
| Jul 25 | 1.2 | 6 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 272 most recent reviews.
“95 for delivery”
“Most of the dinner order I ordered from Favor Delivery was not delivered”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.2 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | +4% | 272 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Favor Delivery is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.2).
272 reviews of Favor Delivery. Filter by what matters to you.
I visited Waco, Texas and while visiting to see my new grandson, we decided to try Whataburger using Favor Delivery. Worse experience in our life with neither no resolution, response from Favor, nor our food! I will be spreading this news to everyone in the area because we're not even from here and wouldn't want anyone else to experience the displeasure of not receiving their poor service or accountability. I'm in IT so this will be super easy...
I would like to ask Favor to get a software that will prevent Favor drivers from making so many mistakes when placing and picking up orders! Lately a lot of my orders have been entirely wrong, something missing, or wrong items. Not using them any longer and a partial refund or a $5 credit when your meal is incorrect.
Do not work for favor and they screwed something up and now they refused to pay me all the work that I did workers beware they only pay you two dollars not worth the time in the hassle customer service is the worst they do not care about runners
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I’d give 0 stars if I could. They were OK before but they are horrible now. Our last order was stolen by the runner, who ghosted both us and Favor, but we waited for hours for food that never showed up. Favor said they’d give us a $6 credit (LOL. Really?) which they NEVER did. Nevertheless in a moment of weakness I tried again, because I love Wu Chow. I was assigned a runner and it said 45 min til delivery. Then a different runner and it said 50 minutes until delivery (20 minutes later). Then, a few moments later there was no runner and no time estimate. I cancelled my order. I feel bad for the local businesses who use them - they are losing money, and their reputations may be (unfairly) taking a hit. Favor may have once been good but now they are irredeemable. STAY AWAY.
Don't do it, just don't. The company has gotten so greedy. They don't care about their customers at all. They only care about the money. There's all kinds of hidden fees to where you're gonna pay so much more than you would for any other delivery service. And anytime you contact customer support, their answer is going to be "I'm sorry but there's nothing we can do", Though they'll paint it in the nicest of light and tell you that they hope your next favor will be better.
Over 2 hours and the runner finally got to the restaurant.
his business is a total spam!!! I was just looking at meals. They decided to take over a $100 out of my because i was looking. They took it out today. Then claimed it was to late to cancel it They gave me the run around. Whatever you don’t add your credit card to look at their meals!!! Worse company I have ever dealt with. I plan to let everyone that will listen about the shady way they do people. Plus I’m contacting the Better Business Bureau. Please be careful and don’t whatever you do, Don’t let them give them credit card info. This company is ripping people off.
Favor it horrible I’m a driver and they sent me over 20 plus miles and they gave me wrong pick up address and I look up information and the place they was supposed to send me was close now they don’t want to pay me anything
We've ordered twice from Favor. Ordering, at least on a pc, is NOT customer friendly. I tried putting "Rear" in 3 times and still BOTH of our deliveries were delivered to the front house. Plus, one of our two meals tonight was entirely wrong. But "at least" what with the tip, which I had no control over, it was expensive!! I won't be using Favor again.
I had the best delivery driver named Cindy she was very nice about my order and delivered quickly
The last few deliveries we have had from Favor have either been wrong or they are completely missing part of the order. Tonight is no exception and I am sick of it. I will not let me husband order from Favor again. They are the worst!!!!!
Lost two entire orders. Impossible to get any refund or response from Favor itself; no way to address or report driver; directed to restaurant for all problems. Still haven't seen a refund. I use GrubHub now and it's been a much better experience; DoorDash was a little better than Favor, but not by much. Haven't tried UberEats yet, but until GH messes up I'll stick with them.
HEB uses them for delivery. They pick the worst item to deliver.
I would have put no stars had that been an option. So I order my lunch from favor and I'm going to pay it ridiculous amount for a hamburger fries and a drink I never received my order I try and get help from favor it doesn't exist I email favor I don't hear anything back
As a runner for Favor, their communication and runner customer service is HORRIBLE! I had my account suspended after a week of working for them and no one could tell me why and they will not communicate by phone. I won’t run for them nor use their service ever again.
I ordered favor a lot in my area and the driver was nice but they keep forgetting a item in my order and I told them the driver forgot item and the drivers have done it so much that they wouldn’t give a credit so I will not use them anymore . I found a cheaper delivery service .
Ordered food from place less than four miles from my house. Never got food! Won’t use them again!
Orders don’t go in when you place them on the app… you have to wait for a runner to pick up the order, want the order, then place it with the company… this obviously creates a lag so a 30 min order is now 60-75 min… avoid at all costs bc the runners will sneak in 50% tips
Favor Delivery is a Texas-based contactless delivery service that specializes in bringing a wide variety of food options, including meals from local restaurants and grocery items, directly to customers' doorsteps. As a part of H-E-B, Favor Delivery emphasizes quality service and the unique culinary offerings of Texas, catering to food enthusiasts who seek convenience and local flavors. Customers can easily access the service by entering their address or signing in through the Favor Delivery app. The company targets residents of Texas, providing them with an efficient platform to order food from their favorite local eateries, ranging from traditional Texan dishes to modern cuisine. Favor Delivery focuses on delivering meals with care and efficiency, ensuring a seamless experience for users who value both quality and convenience in their food delivery options.
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