FHE Health is a comprehensive inpatient rehabilitation and mental health facility located in South Florida, specializing in addiction treatment and mental health services. The company utilizes evidence-based clinical practices and innovative medical care to provide customized treatment strategies tailored to the individual needs of each patient. Their offerings include inpatient rehab, outpatient care, detox programs, and dual diagnosis treatment, ensuring a holistic approach to recovery.
Catering to individuals facing mental health challenges and substance abuse issues, FHE Health emphasizes a safe and effective pathway to lifelong recovery. The facility accepts various insurance plans and employs a team of experienced professionals dedicated to integrating medical care with behavioral health treatment. By focusing on comprehensive wellness programs and advanced neuro-rehabilitative technology, FHE Health aims to support patients in their journey toward recovery and improved mental well-being.
FHE Health receives a mix of reviews, with a notable 79% positivity rate. Many customers praise the compassionate staff and the supportive environment, highlighting experiences that led to significant personal growth and recovery.
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Reviewers appreciate the quality of care, the good food, and the accommodating atmosphere, often describing the facility as a transformative place that feels like home. However, a portion of the feedback is critical, with some individuals expressing dissatisfaction regarding the focus on financial gain and understaffing, which they believe detracts from the overall experience. Complaints also mention discomfort during treatment and a lack of variety in the programming. Despite these concerns, the majority of reviews reflect a strong sentiment of gratitude and positive life changes attributed to FHE Health.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.2
52
100%
-0.1
● Low
4.2 / 5 overall
=
52 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.3▼ 0.1
12-month avg
4.0
All-time
4.2
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.0
1
Sep 24
1.0
1
Oct 24
—
0
Nov 24
—
0
Dec 24
—
0
Jan 25
—
0
Feb 25
1.0
1
Mar 25
—
0
Apr 25
5.0
6
May 25
5.0
5
Jun 25
4.3
6
Jul 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 52 most recent reviews.
Top praiseof 41 positive reviews
Customer service27%
11 mentions
Helpful support5%
2 mentions
Fast & efficient5%
2 mentions
Quality5%
2 mentions
“Recently placed a loved one in rehab and after some research and recommendations found FHE Health”
On “Customer service” · Jun 17, 2025
Top complaintsof 11 negative reviews
Quality18%
2 mentions
“The food quality there is below average”
On “Quality” · Jun 25, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
Overall rating and review count for this company and similar companies
This place only cares about money and shatter proof patients. The director of therapy only cares about money and filling the next bed. They are way understaffed while constantly taking more people in. They are more worried about quantity than the care of patients. If you are in the program for mental health they cause your health to decline. The only consistent thing is inconsistency. ADIS the director is mean, hateful, disrespectful to patients and only wants her behind kissed. If you don’t agree with her, it means your out of your mind. They only worry about what makes their job easy. She brings negativity to the patients and is very disorganized. Group facilitators fail to show up and patients are left alone. Patients are left with no direction and this place leaves patients worst than they came.
I was at FHE Health for 2 weeks. The place was uncomfortable and I refused to do PHP there. At FHE Health, PHP is pretty much the same as residential - 7 days a week of the same thing with no privileges. I really had to advocate for myself over and over again to get basic things done, like getting medicine or getting a question answered. The neuro therapy that they do on you is tDCS which is not FDA approved. tDCS is nothing new, in fact, the treatment is over 100 years old. Having to shuttle back and forth from the cafeteria, and waiting in line for food could take up to 45 minutes when it's all said and done. The food quality there is below average. Most people ordered food from outside sources like Walmart. This place is all about liability and medical will block you from using the gym if you have medical issues. I mention the gym because there isn't much to do outside of class but swim, use the gym, walk the parking lot, or play corn hole. Trying to wash clothes is an ongoing problem. To compare, I've been to two other residential programs that aren't as restrictive and were way more comfortable than FHE Health. If you value comfort, this isn't the place.
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Since FHE keeps removing my google review of them, it goes to show how much you need to AVOID treatment at their facility. Overall, I do not recommend their mental health program . I was referred here by a mental health line like others in a low, I wish I knew what I was getting into. Here are some overall concerns:
Admissions: They are misleading about access to amenities (gym, pool, etc).
Amenities and outing: you can only go to pool or gym once a day. All these outing to beaches ads a lie, they are not guaranteed and it’s limited space.
Therapists: you’re promised weekly therapy - good luck with that. Many people, myself included, were not seen weekly and the quality of therapists was questionable. Most of them are interns but this is not told to you. The head psychiatrist Dr. Castellon was never around.
Group Therapy: session size wasn’t regulated, mostly run by interns or brand new intern therapists who lacked skill set to handle difficult patients. Many of them read off sheets of paper to guide the topic of the day. Sessions rarely started on time because facilitators were late.
Clinical Team: the clinical director Brad is in way over his head. He was mostly inaccessible, but when you tried to get an answer from him (treatment, discharge plans, etc) he would dodge you like the plague or lie straight to your face. He failed to address any issues, acts like he cares but it’s all a show.
Medical Team: the “doctors” there are not MDs but are referred to as Doctors. Doctor Julia, the “main” doctor, is a Physicians Assistant. It’s quite misleading.
Psychiatrist Team: They boast about Dr. Castillon but I’m not sure he actually exists. You will not see a psychiatrist during your stay there.
Medicine: They tell you they will not change any of your meds when entering but that’s a flat out lie. My meds were changed as were others. And check what they are giving you, I received the wrong meds at times.
Techs: they are truly amazing and are the only ones who really seem to care about the wellbeing of the patients. I would’ve been lost without them.
Advice: Avoid at all costs, find a facility that truly cares and just isn’t in it for the insurance money or cash from the ketamine treatments they push. I and others went to other facilities because of how bad the quality of FHE has declined.
This is nothing more than an insurance scam front in which they will milk your insurance for everything they can and attempt to keep patients admitted to turn a profit.
The techs and nurses constantly on their personal cell phones. They are checking vitals every 2 hours when it was supposed to be every 4 hours in detox. Waking you up at 5:30 am and then screaming breakfast at 7:00 am.
Clearly the Egyptian owner is cheap and not paying licensed professionals for treatment. I didn't go to one group but the one group I tried to give it a shot, the instructor (if that is what you call them, when they have probably been sober 2 months if that) doesn't show up.
The food is horrible, i would rather go to a homeless soup kitchen than eat that garbage. They knock on your door every 15 minutes if you are not a smoker, then they ask me why I don't smoke or vape.?
LOL, so the dietician asks me why my blood sugar is so low (56) and i told her the nurses were over medicating me for my diabetes and I have high BP. So she says ok we will give you a late sandwich so it will bring it back up. I was given the saltiest turkey sandwich, and they take my BP later that night , it was 160/115. Then they ask me if i just smoked a cigarette at 3am. I stayed for 5 days and AMA'd, and then the case manager tried to threaten me that I will die if I leave. I left the next morning. Terrible place
FHE response is untrue. I was a patient there. They state that they made :"several attempts to contact" . How could they contact me unless I was a patient there?
They do not respond to issues having to do with roommates who stay up late, making lots of noise disturbing others who want to sleep at a normal time at night.
Roommates often live like pigs. This is a photo of a bed where a roommate sat in her bed.
Also shower curtains are too short. Bathroom floor floods. It took days to get the shower curtain replaced, only after repeated pestering.
They put a schizophrenic, violent person in an apartment with me. Only after three days of my raising red flags and saying she scared me, was she sent to a psychiatric hospital. (She threatened to burn the place down). I felt very unsafe in a place where you are supposed to feel safe.
The general atmosphere encourages cliques.
If you do not smoke tobacco, be prepared for people vaping during group. And wherever you go you accosted by secondhand smoke.
I had Dr. Charlotte Byrd Wilkins as my therapist. Awful. The woman is full of herself. One of the least compassionate mental health professionals I have ever met. She spent most of the sessions talking about how wonderful she is, how educated she is, about her family. Anything but the person in front of her. One session she spent yelling at me. I begged another therapist to take me on, to no avail. Because of Dr. Byrd Wilkins I left FHE more damaged than when I entered.
The living quarters are filthy and rundown.
The rules of group were not explained -another client there bullied me for having shared one of my vulnerabilities during group. This same client visited a friend of hers in my apartment, holding a lit cigarette. She was not held accountable by staff.
My roommates played the race card with me when I complained about their excessive noise at 11:30 pm. After that I never felt safe or comfortable at FHE again. Lousy mental health treatment.
I had to pester to get a shower curtain long enough to prevent the floor from getting soaked.
One of my roommates was Baker Acted while she was at FHE
No follow up on their end, what a joke this place has become!!
Called and emailed like they said in the rebuttal they gave to my review....and they put me on hold several times and have not answered my email. This place is rapidly going downhill. Do not go here. There are other programs for first responders.
Admissions was pushy and made it seem like they were calling to "check in". I was given a false sense of what the program provides. Massage!! 5 minutes of a seated back massage in a dark group room. They refused to provide the appropriate medications and supplements and told me numerous times that I would have to talk to the doctor. No doctor available. The intake was humiliating. A skin check and urine test done in an open bathroom that was visible to people in the intake room. My room had a camera. Nobody told me that. I came out of the bathroom to get dressed, so who knows who saw my nude body. Living conditions in an old, dark hotel-under lock down. I was highly disappointed and left after 3 days.
Admission lied in my face about what would be allowed here and what is treated there. Come here to be treated like a criminal.
Do not come here for ASD or ADHD or similar. The intake process alone is bad for that condition.
Over 100 phonecalls in one month from admissions, a lot at wildly inappropriate times. Borderline harassment.
Upon attempting to call my advocate, they did not answer and I was told that I can either check in now or leave. My Advocate was not going to be able to call me back immediately so I left to avoid being checked in to a place that has a hard time giving you the truth depending on which department you're talking to. Now I'm on the street in another state until I figure out what to do.
Admissions called me after I left and continued to harass me despite hanging up multiple times. This place really needs to take it easy on the harassment.
I used the last of my money to travel here from c t only to be lied to. Standard american healthcare, Doctors are locked behild terrible admin and program directors.
Shame on all of you and your bottom line.
I can't say how disappointed I am with this organization. My son went in for two days and then checked himself out. What? He immediately found a source of drugs and got high. Within a couple hours, we, the family who are all out of state, were able to talk our son into returning. We feared for his life! He could barely speak due to the heroin, but he was on his way back to the facility. I called ahead to let them know he was returning, but FHE (Sunlight Recovery) would not allow him to return. Even after pleading with them that this was a life or death situation, they told me to have him call in the morning and they would think about letting him return. What? Does this sound like a place that puts addicts first? Is this a place that really cares? I'm sure they will keep the several thousands of dollars in deductibles as well. Horrible! Horrible! Horrible!
Luckily we were able to reach out to my son's minister who went to find him, picked him up, and allowed him to sleep at his place until we were able to fly him back to his family.
I hate giving this place even one star. They almost cost my son his life. Don't be in the business pretending that you want to save lives if you are only interested in lining your pocketbook. I would recommend that anyone who reads this, finds a different place that really cares!
My partner, an elderly female struggling with anxiety and depression, stayed at FHE Health for four weeks, starting in late February. Her primary therapist and I agreed that an additional two more weeks would be helpful so she could undergo “brain mapping.” So, after paying $23,500 for four weeks, we paid another $14,500 — $10,000 for two more weeks and $4,500 for “brain mapping.”
To make a long story short, it’s been nine weeks since my partner came home, and we still don’t know the results of the “brain mapping.”
The therapist said she would discuss it with my partner before she left. She didn’t. (She discussed it briefly with me over the phone one evening, but it was too much to digest so I asked her to email me the report; she never did.) Then she said she’d discuss it with us at the discharge meeting. She didn't. (And we, overwhelmed by the process, forgot to ask.) Then, when I texted her asking about it, the therapist said she’d call to discuss it. Despite repeated texts (the therapist’s preferred means of communication), the therapist has not called with the results.
This was my partner’s final text to the therapist: “Nearly a month later I still await the results of the brain mapping. I stayed 2 extra weeks and paid $14,500 for this process and I find it unconscionable that I still have no idea of the results. Monday I met with the new psychiatrist and he asked about the brain mapping. I felt absurd that I could not explain the results.”
I contacted FHE’s national liaison, who was extremely helpful in the beginning getting my partner admitted. I explained the situation and told her we wanted our $4,500 refunded. She suggested we ask my partner's new psychiatrist whether he could get the report. I told the liaison: It's not the psychiatrist's responsibility to obtain the report; we paid FHE for "brain mapping," so it's FHE's responsibility to provide and explain the results to us.
After my complaints to the national liaison, the CEO of FHE called me. He offered to refund half the $4,500. We considered it, but finally said no. I told him: If you go to a clothing store and buy a suit, leave it for alterations, but then never receive the suit, you don't want half your money back; you want it all.
The CEO said FHE's records showed that the therapist did call my partner and discuss the "brain mapping" results. That's simply not true. My partner's phone shows no calls from the therapist or anybody else at FHE, and I have a string of texts from the therapist in which she continues to promise to call -- but never does.
As my partner said, FHE's conduct has been unconscionable. If you're considering FHE as your treatment center, then you might want to consider our experience. I don't want to say that FHE "stole" our $4,500, but it sure seems like a ripoff to us.
FHE Health is a comprehensive inpatient rehabilitation and mental health facility located in South Florida, specializing in addiction treatment and mental health services. The company utilizes evidence-based clinical practices and innovative medical care to provide customized treatment strategies tailored to the individual needs of each patient. Their offerings include inpatient rehab, outpatient care, detox programs, and dual diagnosis treatment, ensuring a holistic approach to recovery.
Catering to individuals facing mental health challenges and substance abuse issues, FHE Health emphasizes a safe and effective pathway to lifelong recovery. The facility accepts various insurance plans and employs a team of experienced professionals dedicated to integrating medical care with behavioral health treatment. By focusing on comprehensive wellness programs and advanced neuro-rehabilitative technology, FHE Health aims to support patients in their journey toward recovery and improved mental well-being.
