HEATON DIY STORE is an online retailer specializing in home improvement and garden supplies. Operating through their website, fixtektools.co.uk, the company offers a wide range of tools, materials, and products designed for DIY enthusiasts, homeowners, and professional tradespeople alike. With a focus on quality and affordability, HEATON DIY STORE provides customers with essential resources for various home and garden projects. The target market for HEATON DIY STORE includes individuals looking to undertake home renovations, repairs, and gardening tasks. By offering a diverse selection of tools and supplies, the company aims to cater to the needs of both novice DIYers and experienced professionals, ensuring that they have access to the right products for their projects.
Heaton DIY Store receives overwhelmingly positive feedback from customers, with many praising the great service and fast delivery. Reviewers frequently highlight the efficiency of the ordering process and the quality of the products, noting that items arrive quickly and as described.
Customers appreciate the excellent communication throughout their transactions, which enhances their overall experience. However, there is a notable complaint regarding a mix-up with orders, specifically concerning the path and patio sealer, where one customer received the wrong product and faced challenges in resolving the issue. Despite this isolated incident, the majority of reviews reflect satisfaction with the store's offerings and customer support. Overall, Heaton DIY Store is viewed positively, with a strong reputation for service and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | -0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2026.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 5.0 | 8 |
| Jul 25 | 4.9 | 14 |
| Aug 25 | 5.0 | 15 |
| Sep 25 | 5.0 | 8 |
| Oct 25 | 5.0 | 3 |
| Nov 25 | 5.0 | 2 |
| Dec 25 | 5.0 | 5 |
| Jan 26 | 5.0 | 1 |
| Feb 26 | 5.0 | 1 |
| Mar 26 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Order received on time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 67 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | −5% | 60 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | — | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: HEATON DIY STORE is #1 of 5 on overall rating in this group.
60 reviews of HEATON DIY STORE. Filter by what matters to you.
I ordered path and patio sealer and I was sent brick sealer. I informed the company of this and they apologised and asked for photos of the wrongly sent item, which I duly did. Haven’t had a reply since which was over 3 weeks ago. Poor customer service
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HEATON DIY STORE is an online retailer specializing in home improvement and garden supplies. Operating through their website, fixtektools.co.uk, the company offers a wide range of tools, materials, and products designed for DIY enthusiasts, homeowners, and professional tradespeople alike. With a focus on quality and affordability, HEATON DIY STORE provides customers with essential resources for various home and garden projects. The target market for HEATON DIY STORE includes individuals looking to undertake home renovations, repairs, and gardening tasks. By offering a diverse selection of tools and supplies, the company aims to cater to the needs of both novice DIYers and experienced professionals, ensuring that they have access to the right products for their projects.
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