Order received on time.No problems.
Order received on time.No problems.
HEATON DIY STORE is an online retailer specializing in home improvement and garden supplies. Operating through their website, fixtektools.co.uk, the company offers a wide range of tools, materials, and products designed for DIY enthusiasts, homeowners, and professional tradespeople alike. With a focus on quality and affordability, HEATON DIY STORE provides customers with essential resources for various home and garden projects. The target market for HEATON DIY STORE includes individuals looking to undertake home renovations, repairs, and gardening tasks. By offering a diverse selection of tools and supplies, the company aims to cater to the needs of both novice DIYers and experienced professionals, ensuring that they have access to the right products for their projects.
Heaton DIY Store receives overwhelmingly positive feedback from customers, with many praising the great service and fast delivery. Reviewers frequently highlight the efficiency of the ordering process and the quality of the products, noting that items arrive quickly and as described.
Customers appreciate the excellent communication throughout their transactions, which enhances their overall experience. However, there is a notable complaint regarding a mix-up with orders, specifically concerning the path and patio sealer, where one customer received the wrong product and faced challenges in resolving the issue. Despite this isolated incident, the majority of reviews reflect satisfaction with the store's offerings and customer support. Overall, Heaton DIY Store is viewed positively, with a strong reputation for service and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | -0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2026.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 5.0 | 8 |
| Jul 25 | 4.9 | 14 |
| Aug 25 | 5.0 | 15 |
| Sep 25 | 5.0 | 8 |
| Oct 25 | 5.0 | 3 |
| Nov 25 | 5.0 | 2 |
| Dec 25 | 5.0 | 5 |
| Jan 26 | 5.0 | 1 |
| Feb 26 | 5.0 | 1 |
| Mar 26 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Order received on time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 67 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | −5% | 60 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | — | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: HEATON DIY STORE is #1 of 5 on overall rating in this group.
60 reviews of HEATON DIY STORE. Filter by what matters to you.
Order received on time.No problems.
Product as stated. Fast delivery. Good price. Good communication
Very good service would recommend
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Lovely quality tool for fine craftwork, thanks once again.
Excellent customer service and quick delivery of products would definitely recommend this company
Excellent Company to deal with needed an extra long shower hose, Questions answered very quickly before purchase making sure I got the right one, Delivery was equally quick thank you very much Highly Recommend seller and will definitely save and use Again
Quick shipping, good communications. A++
My order for waterproofing solution arrived very quickly and is a great product.
Brilliant service. Despatch and delivery within 48 hours of ordering. Great communication. Item as described
Unfortunately I can't comment on the Bradawl I ordered. It was lost in the post. However I have no hesitation in commenting on the quality of customer service. They were so very helpful and refunded me immediately. The refund also came with apologies for the problem, which, I might add, wasn't of their making. I have no hesitation in recommending 5*, and I certainly have no reservations about placing further orders with them. Thank you for everything.
Fast postage and excellent condition and service five stars
Supplied the thermal paste quickly and correctly
Items arrived quickly, were well priced and the large bags are perfect for storing garden waste, not too large that you cannot handle them. A perfect size ( 270l )
Quick delivery, item exactly as described. Thanks
HEATON DIY STORE is an online retailer specializing in home improvement and garden supplies. Operating through their website, fixtektools.co.uk, the company offers a wide range of tools, materials, and products designed for DIY enthusiasts, homeowners, and professional tradespeople alike. With a focus on quality and affordability, HEATON DIY STORE provides customers with essential resources for various home and garden projects. The target market for HEATON DIY STORE includes individuals looking to undertake home renovations, repairs, and gardening tasks. By offering a diverse selection of tools and supplies, the company aims to cater to the needs of both novice DIYers and experienced professionals, ensuring that they have access to the right products for their projects.
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