PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
Aangenaam verrast door maatschappij Play, communicatie in orde, vliegtuig netjes, vriendelijke crew. Mogelijkheid om je device op te laden en een makkelijke houder voor je telefoon vast te zetten. Vlogen keurig op tijd. Fijne eerste ervaring.
Wonderful experience. Super easy and comfortable flight. Great staff. Very very clean aircraft
We love Play airline. You always get you pay for! Always recommend to our friends.
Its pretty convenient, the fares are reduced and has good options to fly from and back to iceland, def an option to fly on a budget considering the other airlines.
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I have never flown with such a poor quality, poor value, rude staffed, dirty airline. The staff behaved like passengers were an inconvenience, interrupting their conversations and playing about. There were so many broken items on the plane from toilets out of action, to seat attached gangway lights that flashed on and off at various times. I definitely would not fly this airline again and nor will some other passengers I spoke to. I have flown cheaper and better. No water without paying is disgusting.
Komfort oproti jiným dálkovým letům je nižší, ale jsou to nízkonákladové lety, takže jsem s tím počítal. Překvapilo mě vybavení, nabíjecí zástrčky na telefon a polička na pohodlné sledování filmů v mobilu, což bylo velmi příjemné a u busu není standardní.
Nice budget long-haul flight but they should allow 2 cm more for the basic carry-on bag for easier travel. I enjoyed the little tray for telephone and plug to watch my uploaded content. The chicken korma rice was hard and dehydrated - how long had it been stored at 10000 feet? Staff were friendly and helpful and brave enough to wear those awful solid red uniforms.
Schlechter Service und null Entgegenkommen wenn man aus einem triftigen Grund die Reise stornieren muss
A budget airline for trans-Atlantic flights might sound daunting, but their pleasant and caring staff make the experience totally worthwhile. Just be prepared to pay for everything (including drinking water) while in flight... And there are no TVs... This is a totally 'no-frills' experience. However, they get you there safely and with smiles. I also like flying into Stewart International Airport, which is pleasantly low-key and accessible to New York via an Express bus, and if you are being picked up there is half an hour of free parking available. (Getting in and out of EWR and especially JFK if you're driving is expensive and can be a logistics nightmare. So the laid-back commute to Stewart Intl is a good trade-off; parking charges at SWL are comparatively reasonable). Overall, flying with Play Airlines makes the trip adventurous but safe and pleasantly laid-back. I really like that their staff are dressed in bright red and white and always approachable and cheerful.
Low fair, which is good. Ok service on board and the bording is ok too. They are strict on luggage size - but that is to be expected. Only thing I want to complain about are the seats. They are hard and hurt after an hour or so. You can survive if the flight is short. I would not want to sit on these seats for more than 3 hours - at least not when you are over 60 like me :)
The flight went smoothly and everything was great! Sometimes it was just to Cold or to Hot in the Aircraft but I was just using the Air conditioning or wore my Pullover :) I really liked it and I will Fly again with Play!
Had a great experience flying with PLAY! The staff were friendly and helpful, especially with my two small kids. Everything went smoothly, they were very nice with my kids, and the flight was on time. A comfortable and easy journey—would definitely fly with them again!
Play airlines is a no-frills airline but each leg of our trip left right on time. The cabin crew was very attentive to the safety of passengers and very friendly.
Amazing flight back to home in Iceland the cabin crew was so lovely Jean Pierre and the girls, great job guys!
We had a booked flight and we had a problem in our country we couldn't leave. It wasn't our fault either the company, even thought they made it easy for us to change the flight (even when they didn't have to). Communication was fast, kind and helpful. Thank you so much I have no words for how much you helped us.
The staff was fantastic. Very clean... Arrived on time. Will fly with them again...
Check in online, download your boarding pass, be there in time and your good to go. Have extra battery for your phone, not all plain8have a USB stick. Staff is really friendly and helpful. Andrea is a star, sweet and we had some good laughs.
Volamos desde Alicante, tanto la ida como la vuelta fue todo muy bien, ningún problema para hacer los check in online. Tampoco tuvimos problema en el aeropuerto de keflavik para imprimir la facturación de la maleta. Los vuelos salieron en hora sin ningún atraso. Para nosotros todo fue bien. La única pega fue que el vuelo inicial partía de Alicante a las 17:30 y nos lo cambiaron un mes antes a las 22:45, con lo cual llegas a una hora muy mala para coger hotel solo por unas horas y tuvimos que hacer tiempo en el aeropuerto hasta las 5 de la mañana para recoger el coche de alquiler
Keeps schedule. Very friendly staff. Clean and tidy plane.
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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