The service at BWI for Play is horrible…
The service at BWI for Play is horrible please make sure your BWI Play staff has a proper customer service training

PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
The service at BWI for Play is horrible please make sure your BWI Play staff has a proper customer service training
Great experience. Nice aircraft. Great crew.
To be honest, the greatest part of flying PLAY was departing from a local, small airport (SWF) just a 45 minute, easy drive away as opposed to the 2+ hour horrible drive battling city traffic to get to JFK, EWR, or LGA. Public transport to those major airports requires a minumum 3 (sometimes 4) hour budget of time, multiple changes, and unreliable shuttles. Plus a full 2 hours for domestic and 3 hours for international leeway to get through potentially massive check-in and TSA lines. With online check-in, which PLAY made easy, I only needed to be at SWF an hour ahead of boarding but it took me just meer minutes to drop off my check-in bag and clear TSA. A breeze. All these advantages could have easily been undone by poor service but PLAY staff--ground and air--were wonderful. There was more leg room than I've experienced on American airline carriers and the seats were low enough for my 5' stature to place my feet on the floor. My husband and I did find the seats a bit uncomfortable. Bringing along a cusion fixed that. Even though food and drink were charged for the prices weren't exhorbitant but we chose to bring our own food anyway, paying just for water. Be warned that "budget" pricing can exceed the lower rates possible with a full service carrier such as Aer Lingus once you choose all the add-on services such as checkin baggage and seat selection with priority boarding. But you won't get any inflight entertainment, food, or drink with those prices. But we valued the enormous time saved and hassle spared by flying out of our local airport to an international destination and were not dissappointed by the wonderful service.
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Exactly what we expected. Our whole family could afford to fly.
Extremely Unreliable – Constant Flight Changes! I’m very disappointed with FlyPlay.com. I booked a family holiday with them, flying from Stansted Airport to New York Stewart Airport on 28th July 2025, with a return on 29th August 2025. Since booking, they’ve changed our flights four times, each time to different dates. We planned this trip carefully around our children’s school holidays, but now I’m genuinely worried they might miss school if the schedule changes again. It’s incredibly stressful and frustrating to deal with this kind of uncertainty, especially when traveling with kids. We chose FlyPlay hoping for a reliable, budget-friendly experience, but instead we’ve had nothing but instability. If you value your time and plans—especially if you’re traveling with family—I strongly advise you to think twice before booking with them.
New, clean aircraft. Punxtuality.
Booking online good, chat on Facebook great, communication to solve the problem good. Check-in was great. Planes clean. Crews are very nice but are not smart, hair were horribleee, they were like in the geto. But will use to fly with them again in future. Cheers Ashura H. R
Everything was very good on the flight from Iceland and upon arrival in Alicante, a special ambulance was waiting for the disabled and they took people in wheelchairs to the exit. Upon arrival in Iceland, I had to stagger myself from the arrivals door all the way to the baggage carousel to find the walker.
We Left Holland with our suitcases with various fluids inside. There was no problem at all boarding and checking in. In Iceland at returning we had to throw away most of our belongings that we also brought on our bags into Iceland. So we now threw away aprox. €100,- of goods that we initially brought into the country as well….
I flew four legs on Play airlines and there were no issues. The crew was very nice. The refreshment service was efficient. The food was good. Make sure you try Icelandic chocolates! Every flight was on time if not early. I liked that boarding was one hour before flight time to give everyone a chance to settle in. The planes were Neo 320s and 321s, I think, and they are tight for international, but all in all, it was a pleasant experience. Make sure to stop over in Iceland -- definitely worth it.
Si j'avais pu mettre 0 je l'aurai mis... Nous partons avec toute la famille, 2 reste sur places finalement. Un bagage soute avait été pris en supplément donc 120 euros. Ne prenant pas le vol je demande à ce que ce soit ma femme qui le prenne. Refus il faut repayer les bagages en soute. Donc déjà que je perd mon vol mais en plus je paie deux fois un bagage supplémentaire alors qu'il y en a qu'un... Avion low cost pas de tablette rien, vraiment ne prenez pas cette compagnie car le staff est désagréable en plus. Dommage....
Si j'avais pu mettre 0 je l'aurai mis... Nous partons avec toute la famille, 2 reste sur places finalement. Un bagage soute avait été pris en supplément donc 120 euros. Ne prenant pas le vol je demande à ce que ce soit ma femme qui le prenne. Refus il faut repayer les bagages en soute. Donc déjà que je perd mon vol mais en plus je paie deux fois un bagage supplémentaire alors qu'il y en a qu'un... Avion low cost pas de tablette rien, vraiment ne prenez pas cette compagnie car le staff est désagréable en plus. Dommage....
Recommendable for shorter trips!!Comfortable seats, good service
A seamless, affordable, overnight flight experience from NY to Keflavik, arrived early roundtrip. Because they’re a budget airline don’t expect any drinks/water, snacks or meals for free or to use your Global Entry free (because it’s done at check-in and considered an add-on cost thru the airline so that it appears on your ticket/boarding pass. They won’t just accept your Global Entry card. There is no WiFi or entertainment onboard for purchase. And anything bigger than a backpack or bag that’ll fit under the seat in front of you will cost extra on transatlantic flights, unless it’s duty free bought at airport before departure. The landing on way back was a little shaky, but overall it was a very smooth ride and it felt safe on this airline. Be aware that when it says “Boarding” at a certain time on the upper right corner of your digital boarding pass, it actually means “Doors close/Boarding ends” at that time - they just haven’t corrected it so can be confusing if you don’t ask an info agent. Can’t beat the price, flight times, airport location, short flight duration, and ease of experience. I would fly them again in a heartbeat, as I’m able to live with the above-mentioned things to keep in mind.
My experience was great, I can recommend downloading something to listen to or something to watch. The mostly icelandic cabin crew worked well together, and served my family well. They also handeld and helped demanding passengers with care and respect.
Crew was friendly and helpful, plane was clean and in good shape. No complaints
Everything was great!
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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