PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
Our seats were comfortable and we paid for the extra leg room which was wonderful. The boarding process was chaotic. On our outbound flight they got everyone called on, only to hold us on the jet bridge for almost 20 minutes. Then on both flights, an unusually high number of flight attendants only to have them huddle up in the front galley and kept the curtain shut so they wouldn't be bothered.
Nice flight to Iceland from Barcelona.
The flight from iceland to the US was wonderful. Better legroom and on board temperature. The flight from the US to Iceland was very cramped and too warm on the plane
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Tweede keer dat ik van Amsterdam naar Baltimore ben gevlogen. Prima verbinding en geen vervelende bagage vragen zoals bij andere prijsvechters.
I were on a flight from New York to Iceland and then from Iceland to Denmark. It reeked of urine. On both flights. I sat in a stink of urine in a total of nearly 10 hours. It was so uncomfortable. If it happened on just one flight, sure it might just be bad luck, but both? Then there is something really wrong. i have never experienced this on any other flight ever.
Great price, everything went smoothly; check ins, transfers etc. We had only hand luggage. There are little services in board, but you can buy snacks and drinks. The information on board about where you’re flying at the moment could be better. We had an intercontinental flight, so had to count the hours and guess where we were. Staff is friendly
Wir hatten einen sehr entspannten Flug nach Island und zurück nach Deutschland. Die Sitze sind sehr komfortabel, mit viel Beinfreiheit, das Personal ist super freundlich und auch sonst war alles prima. Gern wieder!
For a low budget option, Play airlines is my first choise. ✈️
Die Kommunikation mit PLAY super freundlich. Online Check-in super easy und alles super pünktlich! Mein Highlight war die Landung in Keflavik, es war mega windig draußen, aber der Pilot hat es geschafft, den Flieger "Butter zart" zu landen. Einfach Spitze! Das schaffen wirklich sehr wenige. Danke!
Cabbin crew saved me from my worst flight. Had inner ear crystals, and needed a lot of assistance.
At overseas flight, very discounted flight, Seat cant adjust so no sleep for me, no screen or film or possibility for charging, no food or drinks . The Price is cheap but with luggage same Price as an ordinary ticket. So discount to ordinary Price. Also remember s bus ticket to manhatten.
This airline was so easy to fly with. They remind you to check in. It was so easy to book online. The price is right and I felt so safe And care for. Honestly, I appreciate the no-frills… There’s so much waste with ridiculous food on other flights and I appreciate the à la carte option.
Very smooth while it being Easter
Overvejende en god oplevelse. Det var rædselsfuldt at sidde ret og ned i 6 timer mellem Island og NYC uden overhovedet at kunne røre sig, og med knæene mod sædet foran (jeg er 171 cm og har den dybeste medlidenhed med folk, der er større end det). Jeg har aldrig fløjet med så lidt plads før, og uden kaffe, film, ingenting. Men NYC Stewart lufthavnen var genial. Lille hyggeligt sted, helt uden ventetid ved ind- og udrejse, afslappet stemning. Samlet set, inklusiv uber til NYC, gik det stadig hurtigere end via de store lufthavne. Vi er blevet spammet helt vildt med emails omkring hver lille detalje og med andre "tilbud". Jeg flyver måske med dem igen på grund af den gode pris, men ikke mere end max 3 timer.
Provide for 24/7 real time human contact. Had to rebook due to last minute changes. Resulted in buying more roundtrip tickets than needed. Your replies from FB, texts, & email take days. I think the FAA would not like that.
Low cost airline so the lack of services was to be expected. However, the seats were incredibly uncomfortable and the head rests were all broken, meaning they would stay up. Very uncomfortable for tall people. Going back to the “low cost” part, I wouldn’t mind the features of a low cost airline if the prices were actually low cost.
Hin-und Rückflug von Amsterdam nach Keflavik Abflug war pünktlich und Ankunft überpünktlich. Personal freundlich Low-Cost-Airline.... dementsprechend muss für Speisen und Getränke gezahlt werden. Preise für ein Softdrink (3€) aber human. Besonders zu erwähnen: unser Pilot auf dem Rückflug am 20.04.2025 hat mich sehr beeindruckt. Die Turbulenzen die während des Fluges angekündigt wurden hat er so galant umflogen, dass sie kaum spürbar waren.....der Start und auch die Landung sehr sanft. Vielen Dank dafür Einen Kritikpunkt muss ich leider erwähnen.....beim Buchen des Aufgabegepäcks ist mir ein kleiner Fehler unterlaufen und ich habe anstatt des Aufgabegepäcks ein zusätzliches Handgepäck gebucht......leider war eine Änderung nicht möglich und ich musste zusätzlich ein Aufgabegepäckstück buchen. Da es so in den AGBs steht.....da wäre ein wenig Kulanz angebrachter.....
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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