PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
I have flown fly play eight times and loved it every single time the staff in the airport and on the aircraft are super super nice.. plenty of legroom in every single seat. The price is right. I just absolutely love this airline in every single way.!!!
Nice crew, quick response and good flying. My only concern was the high price of bringing an extra suitcase.
absolutely terrible, i dont know why it doesnt have less stars have you guys seen the leg room? if i could add pictures u would be shocked this should be illegal?? im 5’10 so not that tall and it was pressing against it for 6 hours. Not to forget the bitchy staff that acted like she was important from the flight kef to amsterdam may 10th
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It was fine, economical, a little tight (but aren’t many anyway) and when I did have an issue getting checked into a flight, the online support was helpful.
Airport agents and cabin crew were not service minded. Cabin crew tried to prevent me from using overhead compartments for my 3 hand luggage allotments that I had already paid for. Uncompromising airline regulations. Using every chance to charge extra fees. I'm surprised I could use the WC for free. Cold attitude and zero smiles. Not children friendly, nothing free for thr child, neither water nor entertainment. Overall bad experience. Never again flying PLAY.
Low prices and Welcoming on-board staff
Play is a very good Icelandair low cost airlines. Great service, don’t forget to drop your hold luggage 1 hour prior to departure. Price on board aren’t so expensive, Stewards are very kind and we love flying with the red nose.
Looking at the price-quality ratio, there are no areas for improvement as far as I am concerned. It is great that you can use charging points in the form of usb and usb-c and love the mobile "table" while flying. As far as I am concerned, you guys are doing a great job. Friendly and helpful cabin crews. Keep up the good work!
Góður flugtími, allt á tíma og gott andrúmsloft ♥️
Here is a budget airline that provides the experience of the airlines of old. Anyone with a few years on them will remember the age when the airline experience was one of making the passengers comfortable and provide a positive experinece from seating, dining to entertainment. I was greeted at the gate with a welcomed as a guest. Once on the flight, I easily found my seat. Flight attendants were welcoming and help other passengers find places for their luggage. Once the flight was off the ground the trolley service came by and while refreshments would have been included in the fare, this being a budget airline, they had a great assortment of drinks and snacks, some meals, for purchase. Everything was enjoyable. And the seats reclined! How cool is that? And it seemed a bit roomier than other carriers that I have taken of late. All in all, a great experience. No complaints.
My flight from Hamburg to Keflavík (20 July 2025) was cancelled well in advance, and despite EU law requiring airlines to offer rerouting under comparable conditions, we were given only one option: a 6:00 AM departure via Paris. We are living in Hannover and this timing makes it impossible to reach Hamburg on time without travelling through the night or paying for a hotel—something we will now be doing and seeking compensation for. It took over three weeks and repeated follow-ups just to receive that one poor rerouting offer. The airline declined all reasonable alternatives I suggested. No information on passenger rights was provided at the time of cancellation, which in my opinion is a further violation of Regulation (EC) No 261/2004. I will be filing a formal complaint with the Luftfahrt-Bundesamt and seeking reimbursement for hotel costs. If you were affected by the same cancellation or similar conduct, please get in touch—I am looking for fellow passengers to support a coordinated legal motion.
Loved they were so kind
We had a great experience. The staff in their lovely bright red attire were the best! SWF Airport is a breeze to get to. No JFK, no Newark and no traffic. Just an easy drive and beautiful drive. The airfare is very attractive. We bought the extra leg room. If you take the minimal cost and divide it by the hours spent going to your destination it's a no brainer. Beverages and snacks are not expensive and on the return flight we bought dinner and brought it on the plane. Flights were perfectly on time and the Planes were new Airbus 320's. It was a great experience and I can't wait to fly them again.
Very pleasant from start to finish. Easy online experience, checking in and bag drop off etc. Price with all bags very affordable. Staff on board very helpful and smiling the whole route. Will use again.
I think this budget airline will go the way of WOW before long. The gate agents in Baltimore were rude and condescending. Flight date was changed. Computer wouldn’t allow me to check in prior to flight but the ticket agent acted put out that I appeared with a bag, previously paid for and needed boarding passes issued. Charge for everything, even a bottle of water for 3 Euro. Late gate change at Schipol in Amsterdam. Flight attendant refused assistance in quieting a child playing a noisy video game. Bus to/from aircraft for one connection. A321 Neo not configured to allow raising of aisle armrest. I will not book with them again.
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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