it is not a low cost
it is not a low cost, they can charge you 110 euro additionally just for lap top bag, so the final price will be as for normal boing

PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
it is not a low cost, they can charge you 110 euro additionally just for lap top bag, so the final price will be as for normal boing
Die Airline hat unsere Flüge nach Island ohne Angabe von Gründen storniert. Durch diese Aktion wurde unser kompletter Island Urlaub gecrasht, da wir natürlich auch Hotels für den ensprechenden Zeitraum gebucht haben. Für sämtliche Mehrkosten, die jetzt durch notwendige Buchungen/Umbuchen entstehen, müssen natürlich wir aufkommen... Danke für NICHTS flyplay. Wir werden nie wieder einen Flug bei euch buchen, ab jetzt nur noch Iceland Air!
Har fået mindst 10 reminders e-mails omkring en ændring i flyplanen. Jeg accepterede ændringen i første e-mail, men de sidste 3 mdr. er der kommet utallige e-mails omkring denne ændring. Man booker hos Play men får info fra Bravo. Online check opdatere ikke, selvom jeg har checket ind og modtaget boardingpass stå jeg stadig åben for check-in når jeg logger ind på min profil. Det er forvirrende og usikkert, og en usikkerhed man ikke har lyst til at have når man skal nå et cross-atlantic fly. Flyene er nye men skrabede i comfort, forventeligt til prisen, men det kunne vært rat at vide at der ikke er nogen form for entertainment under flyvningen + plus alt skal købes, selv vand. Jeg klar over at billige billetter = mindre comfort, men det her ble for billigt. Jeg flyver ikke med Play igen, det blev ganske enkelt for billigt.
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Cheap flight option. However they make up for it with baggage fees. We paid for 50 lbs were over by 6 lbs and charged an extra 150 euro. Took away from our experience with play.
Erst im Januar wurde unser Hin und Rückflug verlegt, jetzt im April komplett gestrichen. Mehrkosten für beide Aktionen für uns als Familie liegen bei mehr als 1000 Euro für Umbuchungen bzw. Neubuchungen. Play? Nie wieder! Ich hoffe nur, wir bekommen den Flugpreis zurück erstattet!
Very attentive crew, also a device holder!
Bereits vor Reiseantritt am 16.06.25 wurde unser Flug zum 2. Mal verlegt. Sehr sehr ärgerlich da21 Übernachtungen auch jedesmal wieder storniert oder umgebucht werden mussten. Super ärgerlich - nie wieder
It’s exactly what you’d expect from a low-cost airline—nothing more, nothing less. There are definitely some areas for improvement, such as the in-flight entertainment and seat comfort, but considering the price, I think it’s a good overall experience
Delightful, charming little airline that flies to Stewart International Airport (New York) Play has even made it easy to get to NYC by organizing an affordable bus option. Great airport, great airline Fly Play! Please keep that route to Stewart open! :)
Highly recommend! Flew with them 3 times already. (NY to AMS & BRU) Easy booking through their website. Great communication. Friendly staff. Short layover. Overall: book your ticket, you won't regret it
Cheap flight, although handluggage isn't included and is a bit pricy to buy on the side. Check in can be done online and was very easy. You have the option to change your seat for a fee, but the overview on seat prices and which seats are free is confusing and could use an update. For smaller flights this is a great option, the flight had a smaller shelf for phone or ipad if you want to watch a movie, and there where charging ports on all seats,which was a pleasant surprise I did not expect. I was a bit on egde about flying with a company I didn't know, but I will be flying with them again :)
Recently achieved a fourth trip with Play. Really convenient and efficient. I appreciate the way the aircraft members behave and like to interact with them. I will sure book a flight with fly play in the future
My wife and i just came home from tenerife on the 5/4. My wife got 🤢, probably food poisoning. She was both scared and anxious about being sick on the plane. The crew was just amazing, so tentative and kind to my wife. I can’t thank them enough ❤️ best crew ever 🤩
Flew 4 times with them. From booking to deplaning, they're the most friendliest and cutest digital airline. So Icelandic! takk fyrir! (PS: please don't close your Canadian routes)
Appalling customer service!!! 2 separate flights cancelled! They say they give compensation but after almost 4 months, nothing received. They say they provide expenses for cancelled flights… €15 3 times a day per person! We were in Iceland and €15 didn’t even cover 1 scoop of icecream. Regardless of that, still no expenses returned having had a flight cancelled on the 23/12/24 and having to stay overnight. €150 per night per room… nothing received to pay this back either! 1 holiday, 2 separate flights cancelled! No PEOPLE to speak to or email. Horrendous experience all round and still paying fees on the money that they say in their T’s & C’s we would get returned!
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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