Frigidaire is a major home appliance brand that manufactures and sells refrigerators, freezers, washers, dryers, dishwashers, and other household appliances. The company provides both consumer appliances for residential use and commercial-grade equipment for business applications. Frigidaire products are sold through retail partners and authorized dealers across North America.
Frigidaire receives a generally positive reception from customers, with many praising the knowledgeable staff and efficient service. Reviewers highlight the effective problem-solving capabilities of the support team, noting instances where technicians provided quick fixes and thorough follow-ups.
The professional demeanor of the technicians and their punctuality during service calls are also frequently commended. However, some customers express frustration with disappointing response times and scheduling delays, particularly when waiting for repairs. While the quality of service is often high, the inconsistency in appointment scheduling can detract from the overall experience. Despite these mixed feelings, the majority of reviews reflect satisfaction with Frigidaire's customer service and product support. Overall, the sentiment leans positively.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 50 out of 100 | — | 0 |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,809 |
12 reviews of Frigidaire. Filter by what matters to you.
6 months ago
After my initial service call, they actually called me back a week later to make sure everything was still working properly. That kind of follow-through really stands out in today's market.
6 months ago
Called about a warranty claim and got through to someone right away. Problem resolved in one call.
6 months ago
Waited over a week for someone to come look at my dryer that stopped heating. When the technician finally arrived, he fixed it quickly, but the scheduling delay was really inconvenient for our family.
6 months ago
My washer started making strange noises after 8 months. Frigidaire honored the warranty completely and sent a technician out the next day. He diagnosed the problem quickly and had the part replaced wi... See more
Quick answers to the questions people ask most.
Frigidaire manufactures a wide range of home appliances including refrigerators, freezers, dishwashers, ranges, cooktops, wall ovens, microwaves, washers, dryers, and air conditioners. They offer both standard and specialty models across various price points to meet different household needs.
You can locate authorized service technicians through the Frigidaire website's service locator tool or by calling their customer service line. Simply enter your zip code to find certified technicians who can perform warranty repairs and maintenance on your appliances.
Frigidaire typically offers a standard manufacturer's warranty that covers parts and labor for defects in materials or workmanship for one year from the date of purchase. Some components like compressors may have extended coverage, and specific warranty terms vary by product model.
You can register your appliance online through the Frigidaire website, by phone, or by mailing the warranty registration card that came with your appliance. Registration helps ensure you receive important product updates and warranty service when needed.
Genuine Frigidaire parts can be purchased through authorized dealers, the Frigidaire website, or certified appliance parts retailers. Using genuine parts ensures proper fit and maintains your warranty coverage.
Installation services vary by retailer and location. Many authorized Frigidaire dealers offer professional installation services for an additional fee, or you can arrange installation through independent certified technicians in your area.
You can reach Frigidaire customer service by phone at 1-800-FRIGIDAIRE (1-800-374-4432), through their website's live chat feature, or by submitting an online contact form. Customer service representatives can help with product questions, warranty claims, and technical support.
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After my initial service call, they actually called me back a week later to make sure everything was still working properly. That kind of follow-through really stands out in today's market.
Called about a warranty claim and got through to someone right away. Problem resolved in one call.
Waited over a week for someone to come look at my dryer that stopped heating. When the technician finally arrived, he fixed it quickly, but the scheduling delay was really inconvenient for our family.
My washer started making strange noises after 8 months. Frigidaire honored the warranty completely and sent a technician out the next day. He diagnosed the problem quickly and had the part replaced within the week. This is how customer service should work - no hassles, just solutions.
Had them service my range hood and they did a good job. Technician was punctual and professional. The only issue was they didn't have the right part initially and had to come back, but they didn't charge extra for the return visit.
Called about programming issues with my oven. The representative was friendly and tried to help, but seemed to be reading from a script. Eventually got my problem sorted out after being transferred to a specialist.
Called about error codes on my dishwasher display. The support team diagnosed it over the phone and sent me a replacement part with clear installation instructions. Saved me a service call and got everything working again quickly. Very pleased with this approach.
The technician who came out was very skilled and fixed my refrigerator's temperature control issue perfectly. However, scheduling the appointment was frustrating - had to call back three times to confirm the time slot. The actual repair work was top-notch though.
Had an issue with my refrigerator and called Frigidaire support. The technician was knowledgeable and walked me through troubleshooting steps patiently. When that didn't work, they scheduled a service visit within 48 hours. The repair was covered under warranty and completed professionally. Really impressed with how they handled everything from start to finish.
The customer service representative I spoke with clearly knew the products inside and out. She helped me understand why my freezer was cycling on and off and provided a simple solution that worked perfectly. Impressed by the level of product knowledge.
The installation team arrived on time and did a thorough job setting up our new dishwasher. They explained all the features and even cleaned up after themselves. Only minor complaint is they were a bit rushed, but overall very satisfied with the service quality.
The technical support team was helpful once I got through to them, but I had to wait on hold for almost 45 minutes. They did resolve my issue with the ice maker and were very polite throughout the process. Would appreciate shorter wait times though.
First, check if your appliance is still under warranty by having your model and serial number ready. Then contact Frigidaire customer service to schedule a service appointment with an authorized technician who can diagnose and repair the issue.
Yes, Frigidaire offers extended warranty plans that can extend coverage beyond the standard manufacturer's warranty. These plans typically cover parts, labor, and service calls for additional years of protection against unexpected repair costs.
The model and serial number are typically located on a label inside the appliance (such as inside the refrigerator door or on the dishwasher door frame) or on the back/bottom of the unit. You'll need this information for warranty service, parts ordering, and technical support.
Frigidaire is a major home appliance brand that manufactures and sells refrigerators, freezers, washers, dryers, dishwashers, and other household appliances. The company provides both consumer appliances for residential use and commercial-grade equipment for business applications. Frigidaire products are sold through retail partners and authorized dealers across North America.
