Gas Fast is a review platform that provides consumers with a space to share their experiences and opinions regarding various gas-related services and products. By facilitating honest feedback, the company aims to help users make informed decisions when selecting gas providers, equipment, and related services. The platform allows customers to read and write reviews, fostering transparency and trust in the gas industry. Targeting both residential and commercial customers, Gas Fast enhances the decision-making process by aggregating user-generated content. This approach not only benefits consumers but also assists businesses in understanding customer satisfaction and improving their services. With a focus on reliability and user engagement, Gas Fast is committed to promoting accountability within the gas sector.
Gas Fast receives high praise for its efficient service and friendly staff, with many customers highlighting the professionalism of the engineers during boiler installations and annual services. Reviewers frequently mention the promptness and tidiness of the workers, contributing to an overall positive experience.
However, there are notable complaints regarding customer service and communication, with some consumers feeling misled about eligibility for government schemes and expressing frustration over unresolved issues with their boilers. A few reviews also raise concerns about the company's practices, suggesting that some customers feel pressured to leave positive feedback. Despite these criticisms, the majority of feedback reflects satisfaction with the quality of service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 354 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 5.0 | 2 |
| Feb 24 | 4.4 | 7 |
| Mar 24 | — | 0 |
| Apr 24 | 5.0 | 1 |
| May 24 | 4.1 | 9 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 354 most recent reviews.
“Excellent service from the staff at gas fast, friendly, polite and clean workers, would highly recommend 👍🏻”
“I had my boiler fitted 2 years ago and all been fine up until recently”
354 reviews of Gas Fast. Filter by what matters to you.
Really good service from these guys, from Dave who cane out to see us to the office and fitting team. Nothing was too much trouble and the new boiler was installed in the day. Great effort by all
I would like to thank the team at gas fast for everything they did from start to finish, would highly recommend 5**
So to cut a long story short, after originally being put through to Gas Fast from ‘the energy hub’ who told me that I could get a free boiler, the deal worked out to be a boiler which would cost £4.5k spread out in finance installments over 10 years, so final outlay would be over £6000, for a boiler??? Granted It is AA rated and comes with the smart hub, free call outs and fixed within 24 hours, but it’s far more cost effective to buy one out right and for the couple of times it may break down, pay for it to be fixed and pay your service charge. Or even take a bank loan to cover it. Part of the sales pitch was they offer half the apr of British Gas, but you’re paying it back twice as long so it’s all the same in the end but for a more far expensive product so works out more expensive. Also the annual service is not included so approx £70 to £100 per year on top. I was told I’d be saving £50 per month, which took into account the £26 I COULD POSSIBLY save on gas but is not guaranteed, the £10 I already pay for breakdown cover and the rest was calculated by the smart hub only turning the boiler on when the house is a certain temperature and turning down the level of heat omitted when needed. So I’m not really saving any money as I’m already paying part of it and the rest is theoretical as he couldn’t guarantee the same savings based on the same kilowatts of gas we use already with our current supplier and wasn’t able to say we’d get our money back if we could prove we weren’t saving as much as he’d quoted. However, the man was nice enough after the 45 min sales pitch and agreed it wasn’t for us and also told us that the energy hub were known to tell people they get a free boiler as they work on commission when they get a sales man through the door. Great. My personal opinion is it’s a rip off and would easily hoodwink the elderly and vulnerable into taking finance over 10 years and paying 3 times too much for a boiler. It may work for people with no additional monthly income to buy a new boiler but just know you’ll be paying over the odds for a long time to come.
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Redmond gave me a clear explanation of the efficiency and cost of a new boiler, as well as explaining the payment plan. The installer was polite and efficient and cleared up after the installation. All the debris was taken away. The only other thing I would have liked would have been a little more explanation of the wireless system. However, customer services are very good and are calling me to go through it with me. As it stands, the system is working fine and the remote unit is connected to the boiler. They also live up to their name; it is a very fast service! I’m very pleased.
We have had boiler problems for over 7 weeks and our service from British Gas has been hopeless. There were seven visits and the boiler got worse and worse. Also these 7 visits did not include appointments not being kept and we lost count of them. We were desperate and tried all sorts of things. We came across Gas Fast via an email marketing advert. Why not we thought let’s give it a try. Well we are glad we did. It took about 24 hours to decide on a boiler and a time for installation. This process began on Thursday and a boiler was installed by Saturday evening. The only hitch was that the installation began a couple of hours after planned. But Gary, who installed, the boiler was an absolute hero. He must have been freezing putting it into our kitchen. And now on the Sunday the boiler is now keeping the house warm and providing us with hot water. Our weeks of nightmare with British Gas are now over. Ok there is now the paper work and warranties, etc to sort out but guess this will be fairly easy. And, of course, we want the boiler to continue to work. Oh and we have to pay!!! But one major reason, I must say for dissatisfaction - Gary is a Man U supporter! The less said the better
Had Gas Fast install my boiler after a family member had theirs done by them. Really helpful team and gave great service. Got rid of my breakdown cover that was costing more than i thought and my new boiler has a 10 year warranty. Thanks to Joe the fitter who did a great job and everyone else involved.
Had my boiler installed back in July, reviewing now after i had an issue over Christmas and need help. Called them up and Spoke to Toni who was really helpful and got my boiler working again straight away, id been trying all morning and had moved some levers incorrectly. Great customer service and really fast to respond.
Had my new boiler installed on Christmas eve, it broke down the day before and Gas fast got me sorted within 24 hrs. Joe came to install and had the new boiler finished in less than 5 hours. They explained everything as they went along and i couldn't be happier or warmer. Thanks you for saving my Christmas
This is not about the actual fitters but the salesman and the phone sales. Booked in and got a quote, Dave gave me his number and said call when I’m ready. He’d need two days notice as it was a big job. I called a week later, he said let me come back over next week to clarify. He came, told me complete different story and price went up by £600. Booked in for following Tuesday. Couldn’t pay deposit because his iPad kept connecting to someone else’s account. He said sales would call back and then assessor would come prior to start. No one called until day before and then everything changed. Reckon the job was more complicated than Fave had reported. They cancelled even though I had plasterer, electrician and kitchen fitter booked in after the heating job. Just said sorry but we aren’t coming and wait till after Xmas and we will re quote because it will be more expensive. My Christmas ruined, no where to live and other tradesmen cancelled because of this unprofessional set up. Go else where if you know anything about standards
Amazing experience with our new boiler from everyone involved, really helpful throughout and a pleasure to deal with. Highly recommend
New boiler installed by James a few weeks ago, he worked none stop all day to get it done and explained everything to me before he left. Really happy with my new boiler and the house is so much warmer. Great company
I received a phone call saying about a government scheme so I allowed the project manager to come and explain what it was about. He said it would cost £5,200 which included a 30 kw boiler. And 10 year break down cover . Boiler would be fixed the next day if a repair was needed. As they had fitters all over the country . What absolute rubbish. My boiler broke with in 10 minutes of the fitter leaving. The halo completely went. I was left with no ph numbers to call so I had to call ideal boiler direct. They could not come out for over days. I could not turn the heating off , i live on my own as my husband had just passed away and I have poor mobility. Over that weekend the rads started making horrendous noises as there was that much trapped air in the system even though it was supposed to have been flushed through. I heard water dripping inside the boiler also. I ph gas fast to ask for a call out. But after saying someone would come. At 3 pm that day I had a ph call saying that I had to wait for ideal to come out. I was so worried about this and after a few ph call to gas fast appalling customer service I decided to get an independent company in to check this boiler. To my horror they had to shut it off as the fit was so bad it was not safe. He contacted the manager at gas fast. Who then rang me to arrange another fitter to sort this out. When they arrived it was said they would try and fix this but it needed ripping out and starting again as so many corners had been cut. I asked for it to be removed and a full refund. Toni from the office did apologies and offer me £500 to keep this boiler but I said no. So two you g guy set to remove the boiler. I thought that was that. However. At 1.30 am that night. I was awakened by running pumping water pouring out the pipes off were the boiler had been attached. As they has not been capped off. They only did the gas one. Hence a flooded bathroom and living room as the water poured through the ceiling light. I had already had a massive pool of water in the conservatory off the first fitter as he bled the boiler as his hose was made up of small hose parts and the leaked. He didn’t bat an eyelid Leaving me struggle to get the water up. Two rugs soaked. On phoning gas fast yet again and spoke to the other manager.she could not have cared less I sent the photos of the damage and she just said I will send you the forms to claim which she never did. She spoke to the two fitter who came to take it out who said they had capped the pipes.yet more lies. But I sent photos showing how it was left. The member of staff was rude. £5200 for this service I was also promised a 30 kw boiler but was I fact fitted a 24 kw. The combi 30 is just the number. As as ordeal told me. Then iv since found out iv been accused of damaging pipe work in my own house by said manager. I had only just had new carpet fitted so of course I want 3 floods in a week . You are a fool and you make the company you work for even more foolish. I can say the guys who came were polite and I was polite back. But I think this job was very rushed and damage was caused by all fitters. As sorry would have been good. But no. You people reading this dont be rushed into this and with the next day fit, you lose your 14 day cooling off period once the boiler is fitting a according to gas fast.
Great service from start to finish!!
Very very poor after sales. No one rings you back. Only open Monday to Friday!! 2 week old boiler leaking, expected to leave it for 6 days. Beware
Nothing but positive things to say about these guys, when installing our new boiler extremely professional, friendly went over an above. Highly recommend
Dan & dean who fixed my Bolier was so polite and I would recommend to anyone my boiler was fixed up within a couple hours even though I had a back Bolier they did everything so fast and was so nice there was a leak later on the day with one off the pipes next day at 8am! They came out and fixed it with no issue so happy with the service thank you so much best men ever !!
Great company with some excellent customer service. No complaints from start to finish, no hard sell just straight facts and loads of added extras you never knew you needed. Part of a Government scheme to encourage people to change their inefficient old boilers to money saving new ones with easy pay options available. Our boiler fitters, Dan and Dean (aka The A team) are highly recommended.
Had new boiler and 10 new radiators fitted in a day last week. Excellent work by Joe,Chris and Bean - an excellent team who worked neatly and tidied up after themselves really well. Checked we were happy with the placement of radiators before fitting - a great advert for Gas Fast and skilled British tradesmen!
Brilliant friendly service. Ordered late Thurs, completed in one day on Monday by Marcin Lampart. Excellent service, he never stopped. Cleaned up as he went along, no mess left. Will definitely recommend Fast Gas. Toni, who called me was very friendly and helpful. Well done Gas Fast. You certainly live up to your name. Dave and Andy the 2 "salesmen" were very helpful and friendly. Ist rate service from start to finish. Thank you
Gas Fast is a review platform that provides consumers with a space to share their experiences and opinions regarding various gas-related services and products. By facilitating honest feedback, the company aims to help users make informed decisions when selecting gas providers, equipment, and related services. The platform allows customers to read and write reviews, fostering transparency and trust in the gas industry. Targeting both residential and commercial customers, Gas Fast enhances the decision-making process by aggregating user-generated content. This approach not only benefits consumers but also assists businesses in understanding customer satisfaction and improving their services. With a focus on reliability and user engagement, Gas Fast is committed to promoting accountability within the gas sector.
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