Brilliant service
They made the whole experience very easy, engineer was very professional and left my home clean and tidy, The 2 young ladies I spoke to couldn’t do enough for me very impressed would highly recommend

Gas Fast is a review platform that provides consumers with a space to share their experiences and opinions regarding various gas-related services and products. By facilitating honest feedback, the company aims to help users make informed decisions when selecting gas providers, equipment, and related services. The platform allows customers to read and write reviews, fostering transparency and trust in the gas industry. Targeting both residential and commercial customers, Gas Fast enhances the decision-making process by aggregating user-generated content. This approach not only benefits consumers but also assists businesses in understanding customer satisfaction and improving their services. With a focus on reliability and user engagement, Gas Fast is committed to promoting accountability within the gas sector.
Gas Fast receives high praise for its efficient service and friendly staff, with many customers highlighting the professionalism of the engineers during boiler installations and annual services. Reviewers frequently mention the promptness and tidiness of the workers, contributing to an overall positive experience.
However, there are notable complaints regarding customer service and communication, with some consumers feeling misled about eligibility for government schemes and expressing frustration over unresolved issues with their boilers. A few reviews also raise concerns about the company's practices, suggesting that some customers feel pressured to leave positive feedback. Despite these criticisms, the majority of feedback reflects satisfaction with the quality of service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 354 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 5.0 | 2 |
| Feb 24 | 4.4 | 7 |
| Mar 24 | — | 0 |
| Apr 24 | 5.0 | 1 |
| May 24 | 4.1 | 9 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 354 most recent reviews.
“Excellent service from the staff at gas fast, friendly, polite and clean workers, would highly recommend 👍🏻”
“I had my boiler fitted 2 years ago and all been fine up until recently”
354 reviews of Gas Fast. Filter by what matters to you.
They made the whole experience very easy, engineer was very professional and left my home clean and tidy, The 2 young ladies I spoke to couldn’t do enough for me very impressed would highly recommend
Had my boiler serviced by Andrew he arrived on time. It was amazing service he even fixed my leaking tap free of charge would definitely recommend.
I chose gas fast after seeing all the excellent reviews, from day 1 they were helpful, efficient and reliable. They fitted my boiler as well as helping with my thermostat. I feel they went above and beyond cleaning up after themselves and following up afterwards to make sure I was happy. I would definitely recommend this company to anyone and would give them 10 stars if I could. Thank you.
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I had a new boiler fitted by gas fast, Alison sorted everything out for me, when my old boiler broke down, i would highly recommend Gas Fast the service was excellent.
Cannot rate this company highly enough, fantastic service from start to finish. They made every process simple and efficient, especially Alison with her wonderful customer service. A****
Excellent customer service Alison went above and beyond to make sure all our needs were met
Brilliant company to use, everyone i spoke with was polite and helpful, i was given a no obligation quote and was not pushed for a decision. Once i decided to place my order i was even given a call to confirm all the details and ensure i knew what would happen at every stage. Had my boiler installed and what a 1st rate service the guys that fitted my boiler arrived on time they were quick and clean, before leaving they made sure i knew how everything worked with my new controls and even took all the rubbish!! As an added bonus they also sealed a gap i had near my toilet and asked nothing for it. I have waited a few months to make sure no teething issues appeared but all i can say is what a positive outcome from start to finish
Absolutely excellent service from start to finish.....friendly efficient staff, and they do what it says on the tin! Cannot fault or highly rate this company enough. Not pressured into buying....if it's not for you they will tell you..... how many companies do that??!!! They even fitted my boiler on a Sunday due to my work commitments.... can't highly recommend them enough....thanks gas fast!
We had our boiler fit last month I was unsure of people doing work within my home after a bad experience few years ago from another company .I honestly cannot rate this company enough from start to finish I got amazing service everyone was so friendly and polite the office team were so friendly and helpful and the men on the tools working in my home were professional I was reassured that the service would be clean quick and friendly and this was 100% the service I received ,I’m a lot more confident in allowing work to be welcomed again after the confidence I got with Gas Fast just want to say Thank you and I would 100%recommend this company on service and price 😊
I’ve just had my boiler installed today by Gas fast I am extremely happy with my new boiler and smart thermostat to say the least. I will be recommending you guys to all my friends and family 😀
Gas fast have been amazing with work carried out I’ve used them last 2 years on 8 of my rental property’s in Leeds they have just completed my home too been to office today met all the lovely staff thanks again will be recommending to friends & family
great company and arrived on time as promised job to a first class standard and answered any of my questions about the job highly recommend thanks again gas fast 👍
Avoid Gas Fast at all costs. On 1st September we purchased the boiler upgrade which was to be installed on 3rd September by what we told were local tradesmen (South Wales). On 3rd September the engineers had arrived all the way from Yorkshire (hardly local). The job involved taking out an old back boiler and installing a new ideal boiler. The install took all day and they left at about 9pm. At this point we believed everything was satisfactory however the following day we noticed two leaks in the kitchen. Upon a second visit from an engineer we were told that there were a further two leaks by the boiler that we were not aware of. We believed that this was a one off incident and the end of the problem. Last week with the weather getting colder we put the heating on for the first time only to realise that the radiators were not working. Unfortunately I had to be persistent phoning numerous times for a third visit from an engineer a few days later. On this visit I was told that they would not be able to do the job as the radiators needed valves (7 in total). I telephoned the office to confirm when this further work would be carried out and told them we had 8 radiators so 7 valves needed and was told no we are ordering 6. I was told on the phone at this point that this would usually be at the expense of the customer but they would waive this however when purchasing the boiler the gentleman took lots of photos and told me that the price quoted was the price for the job and should any further costs be incurred that would be at the expense of Gas Fast! The fourth visit was supposed to be on the Friday but actually took place on the Saturday as the engineer needed his partner to complete the job as it was a two man job. When they came they fitted the valves however had to reopen the two holes in the wall where the back boiler was originally which we had by now redecorated with wall paper and an electric fireplace and surround because the pipe work was not correct. They could only get 6 out of the 8 radiators working and said it could be a balancing issue so to leave the gas on turning the other valves off to try and flush it through. We had paid extra for a flushing agent however it was felt that this was not actually used. I cannot fault the engineer who carried out our third and fourth visit as they were simply trying to rectify what I can call poor installation. We have tried to do what we have been told however we have two that do not work at all and two which are luke warm at most. I feel as if I constantly have to chase Gas Fast for a response and am simply told don't worry we will call you back. I was holding off leaving a review until the work is complete however the horror just keeps going. I feel that as they are having their money they do not care. We are currently awaiting a fifth visit to see if we can get heating. I would strongly advise you not to use this company at all costs. Update - after numerous calls to Gas Fast John attended the property himself to rectify the issues which I cannot fault his work.
Dan & Dean did an efficient install. kept me posted through the job and as of them leaving all is going well. As an old saying goes " Only time will tell" .. I just hope the aftercare is as good as the installation was.
Fabulous fast service, from sales to fitting. The salesperson was flexible in considering some additional requests. So far, the engineers have been out quickly and have been really professional and friendly. Well done Gasfast; long may it continue! One star missing, just because of a silly little airlock blocking some radiators during the flush; which was dealt with very quickly!
Gas Fast is a review platform that provides consumers with a space to share their experiences and opinions regarding various gas-related services and products. By facilitating honest feedback, the company aims to help users make informed decisions when selecting gas providers, equipment, and related services. The platform allows customers to read and write reviews, fostering transparency and trust in the gas industry. Targeting both residential and commercial customers, Gas Fast enhances the decision-making process by aggregating user-generated content. This approach not only benefits consumers but also assists businesses in understanding customer satisfaction and improving their services. With a focus on reliability and user engagement, Gas Fast is committed to promoting accountability within the gas sector.
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