Gas Fast is a review platform that provides consumers with a space to share their experiences and opinions regarding various gas-related services and products. By facilitating honest feedback, the company aims to help users make informed decisions when selecting gas providers, equipment, and related services. The platform allows customers to read and write reviews, fostering transparency and trust in the gas industry. Targeting both residential and commercial customers, Gas Fast enhances the decision-making process by aggregating user-generated content. This approach not only benefits consumers but also assists businesses in understanding customer satisfaction and improving their services. With a focus on reliability and user engagement, Gas Fast is committed to promoting accountability within the gas sector.
Gas Fast receives high praise for its efficient service and friendly staff, with many customers highlighting the professionalism of the engineers during boiler installations and annual services. Reviewers frequently mention the promptness and tidiness of the workers, contributing to an overall positive experience.
However, there are notable complaints regarding customer service and communication, with some consumers feeling misled about eligibility for government schemes and expressing frustration over unresolved issues with their boilers. A few reviews also raise concerns about the company's practices, suggesting that some customers feel pressured to leave positive feedback. Despite these criticisms, the majority of feedback reflects satisfaction with the quality of service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 354 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 5.0 | 2 |
| Feb 24 | 4.4 | 7 |
| Mar 24 | — | 0 |
| Apr 24 | 5.0 | 1 |
| May 24 | 4.1 | 9 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 354 most recent reviews.
“Excellent service from the staff at gas fast, friendly, polite and clean workers, would highly recommend 👍🏻”
“I had my boiler fitted 2 years ago and all been fine up until recently”
354 reviews of Gas Fast. Filter by what matters to you.
Had my boiler installed on Saturday by Joe who was great. he was really tidy and clean up after he’d finished. Explained how to use the boiler and hive thermostat, Really impressed, he is a credit to Gas Fast
We had a replacement boiler supplied and fitted on 30th Aug. The job was carried out by two experienced fitters in a timely manner without any problems. Ten days later, our new boiler is working perfectly and there have been no problems of any sort. Gas Fast said that we would be delighted with the new installation. We certainly are.
Had our boiler fitted on 28th July, by Ryan and Daniel. Really pleased with our new boiler. Ryan and Daniel were both very polite, helpful and patient. Did an excellent job. Thanks guys.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Satisfied with the workmanship and professionalism of The instillation.
Had our new 30 Ideal combi boiler installed just over a month ago, I can say that Mike & I are simply over the moon with everything, A sales agent called James came to our home and we both have to say what a lovely, friendly, helpful chap he was, (likes his coffee) he really put our doubts at ease & gave us the confidence to go ahead. We signed up & got our new ideal standard boiler installed two days later, the Hive controller thing takes some getting used to but we put that down to our ages…. The plumbers were both excellent & also very friendly, The whole job was completed within 3 hours, they explained everything to us both, We are two very happy customers. Well done fastgas! We will certainly be recommending this company to our friends.
Gas Fast a fantastic boiler installation from start to finish. The installation team Joe Chris & Kieron did a professional and fantastic job . Well done lads you’re a credit to Gas Fast . One very very very pleased customer. Most definitely would recommend Gas Fast to anyone who needs a new Gas boiler fitting , Excellent Customer service before & after installation day from Toni at Gas Fast Dave & Chele .
Had a call from Gas Fast and was a bit dubious. A salesman called James came round and he was extremely friendly and very helpful explaining everything. The Boiler was fitted quick and no mess. Excellent service and would deffo recommend using them as I’m really pleased with the end results.well done Gasfast & James
Received an unsolicited call from Gas Fast. Salesman (David) attended seemed very nice convinced us to purchase. New central heating and boiler. Contractors arrived (not employed by Gas Fast nothing good to say about them)an hour later equipment to be fitted delivered incorrect radiator sizes agreed on price. Several conversations later agreed to honour 2 ordered. Fitted. Left with 3 holes at front of house, squealing boiler unable to use and not all radiators working. Contacted salesman as no contact, terms or details left after installation rude and unhelpful. Now blocked my calls. Gas Fast contact advise to ring IDEAL myself as 10 year guarantee! Boiler not worked since this install? Been trying to sort this since!They do not care, no customer service disgusting. Left no boiler working and expected to pay over 10 years. Now will need to have independent gas survey carried out as no faith been fitted correctly or even new. I have worked constantly through Covid Pandemic for NHS and this is how people are treated! DO NOT USE THIS COMPANY this stress I really did not need. I cannot believe this company is allowed to continue to trade they are a joke. Update just contacted IDEAL myself to find Gas Fast have not even registered my boiler for the Warranty! Why does that not surprise me. I have no words …
STAY AWAY FROM GAS FAST AT ALL COST, OUR BOILER WAS FITTED JUST OVER A YEAR, THE FIRST PROBLEM WE HAVE THE HOT WATER CONSTANTLY ON FOR MORE THAN A WEEK BEFORE THE COWBOY WORKMEN COULD FIGURE OUT HOW TO GET THE HIVE TO WORK,THE FIRST ELECTRICIAN WIRED IT UP WRONG .IF YOU THINK THAT WAS BAD BRITISH GAS CAME TO SERVICE THE BOILER AND FOUND A WATER LEAK ON TOP OF THE BOILER WHICH MAKE THE HOUSING OF THE BOILER STARTED TO RUST BECAUSE OF HOW BAD IT’ WASTHEY REFUSE TO SERVICE THE BOILER .DON’T FORGET YOU NEED AN ANNUAL SERVICE FOR YOUR WARRANTY TO BE VALID,THE WARRANTY IS WITH IDEAL BOILER NOT GAS FAST, IDEAL BOILER SAY THAT THE PROBLEM IS WITH THE FITTER,GAS FAST SEND AN ENGINEER OUT THE ENGINEER USED SAND PAPER TO GET RID OF SOME OF THE RUST THAT HE COULD REACH. WE PHONE GAS FAST BACK SAYING WE NOT HAPPY THEY OFFER ME THREE YEARS FREE SERVICE BECAUSE BRITISH GAS DON’T WANT TO SERVICE THE BOILER, WHAT ARE WE GOING TO DO AFTER THE THREE YEARS FREE SERVICE IS UP ONLY GOD KNOWS I WISH I COULD PUT THE PICTURE UP, WE ARE WAITING ON ANOTHER INSPECTION FROM BRITISH GAS. WE CAN’T EVEN TAKE THE OFFER UP BECAUSE BRITISH GAS COVER PARTS AND LABOUR ON THE CENTRAL HEAT GAS FAST ONLY ON THE BOILER
Was impressed with customer service and Ryan, who came and fitted our boiler was ace. Really good way of spreading the cost of boiler with the security of a long warranty
Landlords gas and electricity safety check work. gas ok electrical inspection carried out but after 3 weeks and several chases no paper work. should be renamed gas SLOW. eventually got money back and went elsewhere WILL NOT RECOMMEND..YES GOT YOUR REPLY MR GAS FAST AND ITS NOT GOOD ENOUGH- EXTREMELY POOR SERVICE ELECTRICALLY...Wont be back for ANY future work and I don't believe you chased daily because every time I contacted you it was the same answer "we will get in touch with electrician " but I still had to phone back to get any response.
Discussed what it was all about with rep James on Wednesday, decided to go ahead as our existing boiler was almost 18 years old & not a combi. Work commenced & finished on Friday. No mess, all the old tanks boiler etc taken away. Very pleased with the result. Would recommend highly.
Avoid using them at all costs, they left a live wire on my house then refused to accept liability.
I can only say that the 2 lads that came out to fit our new boiler, Rick and Mitch, were just fantastic. They did the renew and relocation in the day and were friendly, professional, curtious and they kept our house clean throughout it all. I couldn't recommend them highly enough. They worked from 8.30am until 7.30pm and remained professional through it all. Five stars to these guys David and Debra Ward Wakefield
The men that come to fit the boiler was spot on very polite and very helpful with everything I needed to know
Had a combi boiler fitted by Rick and Mitch. Explained the work they were going to carry out in detail. Was really impressed with the neatness of the pipework. They were clean and tidy and removed all waste. Put sheets down in the house to protect the stair carpet. Worked non stop and completed the job swiftly. Did have to wipe all surfaces down in the kitchen afterwards because of some dust but could expect to have some dust when having had holes drilled in the walls. Was impressed with the matching of the bricks outside. Was given Rick's number to call in case of any issues and he set up my phone to be able to control the boiler etc and explained how to use this. All in all a very neat job and very satisfied with the service received from Rick and Mitch.
Dave and Jason were both friendly, straightforward and highly professional. The options, equipment and system clean out were explained thoroughly. The work itself was carried out quickly, everything cleaned afterwards and old boiler removed. Had quite a good chat with Jason, very honest guy from what I could tell, and happy to answer any questions. Extra work undertaken to correct an error made during the installation of the previous boiler. Would definitely recommend. Company was pleasant to deal with and took less than a couple of hours to sort the agreement once I accepted. Work was scheduled for next day, but I rearranged as I was busy. Came 3 days after accepting, exactly as I had asked for, which is still very quick vs. most companies I've dealt with. Just one thing to mention; I wasn't told until after I'd accepted that I would need to pay for my own boiler inspection every year. No problem here, as I would have done so anyway, so wasn't really a shock, but make sure that's stated up front as not everyone understands the need for yearly inspections.
Brilliant service from Jonny, got the radiator going and fixed the leaks. All done with a smile. Highly recommended
Could not believe how easy and great they were Rick & mitch turned up at time we were told. explained everything they were doing in detail did everything downstairs to give us normality then moved upstairs. left every room as clean as they found it. Great customer care.
Gas Fast is a review platform that provides consumers with a space to share their experiences and opinions regarding various gas-related services and products. By facilitating honest feedback, the company aims to help users make informed decisions when selecting gas providers, equipment, and related services. The platform allows customers to read and write reviews, fostering transparency and trust in the gas industry. Targeting both residential and commercial customers, Gas Fast enhances the decision-making process by aggregating user-generated content. This approach not only benefits consumers but also assists businesses in understanding customer satisfaction and improving their services. With a focus on reliability and user engagement, Gas Fast is committed to promoting accountability within the gas sector.
This profile hasn't been claimed by the business owner.