Gas Fast is a review platform that provides consumers with a space to share their experiences and opinions regarding various gas-related services and products. By facilitating honest feedback, the company aims to help users make informed decisions when selecting gas providers, equipment, and related services. The platform allows customers to read and write reviews, fostering transparency and trust in the gas industry. Targeting both residential and commercial customers, Gas Fast enhances the decision-making process by aggregating user-generated content. This approach not only benefits consumers but also assists businesses in understanding customer satisfaction and improving their services. With a focus on reliability and user engagement, Gas Fast is committed to promoting accountability within the gas sector.
Gas Fast receives high praise for its efficient service and friendly staff, with many customers highlighting the professionalism of the engineers during boiler installations and annual services. Reviewers frequently mention the promptness and tidiness of the workers, contributing to an overall positive experience.
However, there are notable complaints regarding customer service and communication, with some consumers feeling misled about eligibility for government schemes and expressing frustration over unresolved issues with their boilers. A few reviews also raise concerns about the company's practices, suggesting that some customers feel pressured to leave positive feedback. Despite these criticisms, the majority of feedback reflects satisfaction with the quality of service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 354 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 5.0 | 2 |
| Feb 24 | 4.4 | 7 |
| Mar 24 | — | 0 |
| Apr 24 | 5.0 | 1 |
| May 24 | 4.1 | 9 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 354 most recent reviews.
“Excellent service from the staff at gas fast, friendly, polite and clean workers, would highly recommend 👍🏻”
“I had my boiler fitted 2 years ago and all been fine up until recently”
354 reviews of Gas Fast. Filter by what matters to you.
Heating and hot water had gone off. Husband had tried to fix it before leaving for work. He hadn’t. I had no clue what to do. Spoke to our original salesman, Tim who could not have been more helpful. Used Facebook messenger to speak to an engineer who talked me through how to fix the problem. The issue was solved quickly, calmly and with a lot of patience - cannot fault them!
Great experience from customer care who call you regularly to make sure you understand everything and the date of your boiler fitting . Gary Chance was a lovely guy who didn’t do any hard sell , he simply explained how the process works and the benefits and savings you will make annually . The Bolier was fitted 5 days later by Marcin who was very polite and professional. Customer services have called again asking if everything is to satisfaction. Very happy and would recommend to everyone.
Andy arrived on the morning of the install within the allocated time. He was polite, discussed the work with me before starting & answered the questions I asked. He was tidy throughout & gave me constant updates with regards to the progress. Brilliant work from start to finish.
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Joe and his team were excellent, they arrived on time, were very friendly and knowledgeable about the process and then removed the old boiler / installed the new one and tested everything within a day. Perfect.
The gas engineer and his apprentice arrived at the time they said. They were professional, very clean and also approachable. I am rather a Luddite and hopeless with the internet etc. But they both helped me by explaining everything in a very patient way. I can’t fault them in any way at all as they did an excellent job.
Excellent service from the first phone call . Not pushy explained every option . Everything made so easy . Adviser appointment out off hours to suit me Thursday evening and all fitted and done on the following Monday. All explained on how to use and it is very easy to do so . Really improved the pressure on my hot water and now have the best shower ever. I would highly recommend. Many thanks to all the team.
We were shopping online looking for a reputable firm to install a new boiler in our home gas fast got in touch with us arranged an appointment for the following week. A gas engineer gary came round explained everything without boring you with all the information you need to know. We were not pressured into purchasing or installing a new boiler. Once we agreed and done the paperwork installation was within 2 days which was efficient and fast. I would recommend this company to everyone. A big thank you to gary and the boiler fitter Warren I think his name was.
First class service from beginning to end. Very quick turn around, couldn't have gone any smoother. Can't recommend enough.
Very fast turn around from the Sales visit to the installation. Dave is an extremely good Salesman. Jason, the installer was extremely knowledgeable, efficient, thorough and tidy in fact I would highly recommend this installer/gas engineer. Having had time to look around, this could have have been purchased and installed significantly cheaper.
The fitter was thoroughly professional, the amount of work he completed, the standards he kept and the time he took was very impressive. A very professional installation
Your installers we’re polite, explained the procedure and how long they would take to complete the installation. They worked quickly and kept everything tidy. Once they had completed and cleaned up, they explained how to operate the boiler and even left their calling card if anything goes wrong. I would have no hesitation in recommending these fitters to my friends and family.
Andy fitted our boiler. He was very nice and worked very hard. We were very impressed. Thank you Fast Gas
Arrived on time and very pleasant, worked non stop and finished leaving everything clean and tidy.
It was a pleasure to deal with this company it was easy and fuss free from start to instillation thank you
Excellent fast and efficient service with a very friendly fitter.
I would definitely recommend to use Gas Fast 5* plus in my eyes Rob and Tyler did a fantastic job from fitting my boiler today to downloading my app to my phone , cleaned up every bit of mess and had respect for my property inside and out very good in what they do thankyou
excellent service, arrived on time, polite, friendly, tidied up after themselves. Explained new boiler and thermostat so even a non-techy could understand it. Would highly recommend both the company and particulary Rick and Mitch. Thank you
Gas Fast is a review platform that provides consumers with a space to share their experiences and opinions regarding various gas-related services and products. By facilitating honest feedback, the company aims to help users make informed decisions when selecting gas providers, equipment, and related services. The platform allows customers to read and write reviews, fostering transparency and trust in the gas industry. Targeting both residential and commercial customers, Gas Fast enhances the decision-making process by aggregating user-generated content. This approach not only benefits consumers but also assists businesses in understanding customer satisfaction and improving their services. With a focus on reliability and user engagement, Gas Fast is committed to promoting accountability within the gas sector.
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