Excellent service
Excellent service

GB DIY Store is a leading supplier of uPVC window and door repair parts, catering to both DIY enthusiasts and homeowners. The company offers a comprehensive range of over 2,500 high-quality replacement parts, including window handles, door handles, rubber gasket seals, door lock gearboxes, and cylinders. With a focus on reliability and durability, GB DIY Store sources its products exclusively from trusted manufacturers such as Yale, Versa, and Lockmaster. The company is dedicated to providing exceptional customer service and expert advice, ensuring that customers find the right uPVC spares for their specific repair needs. With same-day dispatch on orders placed before 3 PM, GB DIY Store prioritizes efficiency and convenience for its customers. By browsing their online store at gbdiystore.com, users can access a wide selection of uPVC parts to maintain and enhance the functionality of their windows and doors.
GB DIY Store receives overwhelmingly positive feedback from customers, who praise the excellent service and high-quality products. Reviewers highlight the store's quick delivery and good selection, noting that it offers everything needed for home improvement projects at reasonable prices.
Many appreciate the professional and patient assistance provided, especially when resolving issues or identifying products. However, a few customers express frustration with the store's responsiveness, mentioning difficulties in reaching staff by phone. Despite this minor complaint, the overall sentiment remains highly favorable, with consumers consistently recommending the store for its exceptional service and quality offerings. Overall, GB DIY Store is regarded as a fantastic resource for home and garden needs.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 4.9 | 9 |
| Apr 25 | 5.0 | 7 |
| May 25 | 5.0 | 9 |
| Jun 25 | — | 0 |
| Jul 25 | 4.8 | 12 |
| Aug 25 | 5.0 | 2 |
| Sep 25 | 5.0 | 6 |
| Oct 25 | 5.0 | 2 |
| Nov 25 | 5.0 | 3 |
| Dec 25 | 5.0 | 3 |
| Jan 26 | 5.0 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Good selection, easy options, quick delivery and quality product”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | +2% | 60 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: GB DIY Store is #1 of 5 on overall rating in this group.
60 reviews of GB DIY Store. Filter by what matters to you.
Excellent service
This really is a fantastic store. I had a couple of problems (neither their fault) and they helped me immediately and were highly professional and patient. I really can't praise them highly enough.
the door handles were perfect easy to fit looks like they belong
Really good quality Easy to find Had everything you needed on this site Great prices Would definitely recommend 👌
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Good selection, easy options, quick delivery and quality product. Easily fitted as replacement.
Fantastic website with much needed instructions and diagrams for me (66 year old lady) on how to order the correct PVC door handle replacement. Great prices with product options. Order arrived the next day! Product fit was perfect! Very impressed customer with GB DIY Store. Highly recommend.
48 hours from query to resolution. Sent an email on Thursday at 1:30pm asking if they could identify a door lock part required. I Received a reply within 30 minutes asking for some photos, and sent photos of the part at 2pm. Received a reply within 10 minutes with a link to the part on their website. Ordered by 2:30 and delivered by Royal Mail 2pm Saturday. Door lock repaired by 3pm.
Had the awful experience of the sliding lock gearbox go on my front door and in today’s world can’t have a swing front door ! Tried all the usual high St suppliers and no luck,on the internet for ages found plenty much more expensive which wasn’t my worry just needed urgently ….suddenly GB DIY pops up ! Cheaper than anybody delivery next day by 10am …and it came ! Top Company GB DIY Store 👍
Great prices, clear information, in-depth diagrams showing critical sizes, Quick delivery Everything one could want Great, as always
Excellent help on the telephone to identify the product I needed, very good price, excellent packing and delivery time.
Good fast service with no ridicules charges to send to Northern Ireland
Product as described Fast delivery at a good price
Ordered wrong item online, my fault. Took door gearbox back as only half hour drive and the man was extremely polite and helpful. We did take the original for comparison and he quickly identified the correct one we needed. Immediate refund and new item purchased. Really good customer service and would definitely recommend
Good quality goods, fast delivery, great on pricing
Very good customer service and reasonable price on good quality products. will use again
The diagrams with measurements on there website helped selection to be easier as the frames i was repairing are greater than 20 years old
GB DIY Store is a leading supplier of uPVC window and door repair parts, catering to both DIY enthusiasts and homeowners. The company offers a comprehensive range of over 2,500 high-quality replacement parts, including window handles, door handles, rubber gasket seals, door lock gearboxes, and cylinders. With a focus on reliability and durability, GB DIY Store sources its products exclusively from trusted manufacturers such as Yale, Versa, and Lockmaster. The company is dedicated to providing exceptional customer service and expert advice, ensuring that customers find the right uPVC spares for their specific repair needs. With same-day dispatch on orders placed before 3 PM, GB DIY Store prioritizes efficiency and convenience for its customers. By browsing their online store at gbdiystore.com, users can access a wide selection of uPVC parts to maintain and enhance the functionality of their windows and doors.
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