Didn’t work at all
Didn’t work at all. There was no contact details to rectify the situation. And when I did try email I got no response. Basically it was a waste of money

get eSIM travel is a digital platform that provides affordable international eSIM plans, enabling travelers to stay connected during their journeys without incurring additional roaming charges. The company simplifies the process of obtaining mobile data by offering a user-friendly interface where customers can verify device compatibility, purchase suitable eSIM plans, and install their eSIMs within minutes. Targeting both leisure and business travelers, get eSIM travel focuses on delivering hassle-free connectivity solutions. Customers can confidently make secure payments through Stripe, ensuring a safe transaction experience. By offering 24/7 support, the company aims to assist users in navigating their eSIM needs and enhance their travel experience.
Get eSIM Travel receives a mixed response from users, with many praising its ease of use and reliability. Reviewers highlight the service as "fast" and "convenient," with several first-time eSIM users expressing satisfaction and noting that they encountered "zero problems" during their travels.
However, a significant number of customers report issues with the eSIM not working, leading to frustration and financial loss. Complaints about poor customer support and difficulties in obtaining refunds are common, with some users feeling abandoned after their eSIMs failed to activate. While many enjoy a seamless experience, the inconsistency in service quality leaves some consumers dissatisfied. Overall, the sentiment reflects a blend of positive experiences and notable frustrations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 1,000 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 3.6 | 137 |
| Dec 24 | 3.5 | 267 |
| Jan 25 | 3.4 | 150 |
| Feb 25 | 4.1 | 102 |
| Mar 25 | 3.6 | 188 |
| Apr 25 | 3.3 | 81 |
| May 25 | 3.9 | 22 |
| Jun 25 | 3.9 | 33 |
| Jul 25 | 4.0 | 20 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to use and zero problems during use”
“Your Service Didnt work”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.6 out of 5 (good) | 1.8 out of 5 (poor) | +6% | 1,000 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 1.7 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 1.5 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,060 |
Bottom line: get eSIM travel is #4 of 5 on overall rating in this group. On refunds, Maya Mobile scores higher (4.0 vs 1.8).
500 reviews of get eSIM travel. Filter by what matters to you.
Didn’t work at all. There was no contact details to rectify the situation. And when I did try email I got no response. Basically it was a waste of money
When I made the purchase it was supposed to be 5G for a month, and it only lasted a week. Good product, misleading advertising
Rapport qualité prix imbattable à ce jour et excellent service avec enfin une application mobile
My eSIM is not working and I do not know how to get assistance from get. I cannot find my eSIM now in the app?!
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Polarized pattern: few middle ratings. 65% of recent reviews are 4–5★ and 30% are 1–2★.
Would avoid Get ESim at all costs. I am a massive traveller and have used a whole host of providers. Get ESIM for Mexico did not work. Kept cutting out and then finally stopped working altogether. Despite me having the right settings and it’s showing as connected to 4G it just didn’t work! Had to go with Monty ESIM instead. 19.99euros down the drain.
The internet they provide in Peru i vers bad and slow👎😾
it was easy to use and work just fine everywhere i went
My eSIM activated with 2 days left on my trip
I'm traveling and the lack of network coverage is a constant
Easy to use,good network in punta cana
Esim doesn't work on my phone...I kindly ask a refund
Excelente custo-benefício. Funciona muito bem e é muito prático. Virei freguês.
It worked perfectly in all Morocco.
I was supposed to receive 50% off but didn't so I contacted the chat and he said he would escalate it to figure out why and I would have a response in 24 hrs. I asked for a case number or something in case I don't hear from them and he said no you will hear from them. So I said ok thank you. It has now been almost 2 weeks and I have heard nothing!
Everything was great, I had no problems at all. Excellent service at a lower cost, I can say this because I reviewed other companies before buying get eSIM*. My experience is about Argentina where I am now, I can't speak for other countries.
Unfortunately I didn’t work for me , unable to use in Costa Rica , spoke to customer service , tried all the fixes they recommended with no luck . They were helpful and refunded me the money so I cannot fault them there . However as a product not something I can recommend .
My internet is mostly 3g and sometimes 4g, I cant do anything with it. Its wasted money.
get eSIM travel is a digital platform that provides affordable international eSIM plans, enabling travelers to stay connected during their journeys without incurring additional roaming charges. The company simplifies the process of obtaining mobile data by offering a user-friendly interface where customers can verify device compatibility, purchase suitable eSIM plans, and install their eSIMs within minutes. Targeting both leisure and business travelers, get eSIM travel focuses on delivering hassle-free connectivity solutions. Customers can confidently make secure payments through Stripe, ensuring a safe transaction experience. By offering 24/7 support, the company aims to assist users in navigating their eSIM needs and enhance their travel experience.
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