Très mauvaise expérience..
Très mauvaise expérience.. Manque de professionnalisme… et malhonnêteté. Heureusement le service de Paypall a réglé rapidement le litige.

GLOBAL AUDIO STORE is an online retail platform specializing in a wide range of audio products, catering to both casual listeners and audiophiles. The company offers an extensive selection of audio equipment, including headphones, speakers, amplifiers, and accessories, designed to enhance the listening experience for music enthusiasts and professionals alike. Targeting consumers who value high-quality sound and reliable audio technology, GLOBAL AUDIO STORE provides users with detailed product information and customer reviews to facilitate informed purchasing decisions. With a focus on customer satisfaction, the platform aims to connect audio lovers with the best products available in the market, ensuring that they find the right equipment to suit their individual needs.
Global Audio Store receives overwhelmingly negative feedback, with many customers expressing frustration over unfulfilled orders and difficulties in obtaining refunds. While some reviewers mention the store's appealing range of audio products and competitive pricing, these positives are overshadowed by complaints about poor service and alleged scams.
Numerous consumers report that after placing orders, they either received defective items or nothing at all, with many stating that their money was taken without delivery. Customers also highlight the lack of communication and support from the staff, with some feeling misled about warranty and replacement policies. The sentiment is further exacerbated by claims of financial instability within the company, leading to a lack of trust.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 98 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 24 | 1.0 | 3 |
| May 24 | 1.0 | 4 |
| Jun 24 | 2.8 | 4 |
| Jul 24 | 3.4 | 10 |
| Aug 24 | 2.3 | 3 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 30 |
| Nov 24 | 1.0 | 3 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 98 most recent reviews.
“I ordered an Ashdown bass amplifier after finding these guys online”
“Now they decided to keep my money without delivering my order or refund, due to financial difficulties”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 67 out of 100 | 2.1 out of 5 (poor) | 2.4 out of 5 (poor) | 1.0 out of 5 (poor) | −52% | 98 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.1 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | — | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.1 out of 5 (poor) | +12% | 368 |
Bottom line: GLOBAL AUDIO STORE is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.1).
98 reviews of GLOBAL AUDIO STORE. Filter by what matters to you.
Très mauvaise expérience.. Manque de professionnalisme… et malhonnêteté. Heureusement le service de Paypall a réglé rapidement le litige.
Habe meine Bestellung Storniert noch bevor irgendwas versendet wurde, in der Stornierungsbestätigung stand das es die Erstattung 10-14 Werktage dauern würde was eigentlich schon viel zu lange ist. Bezahlt wurde mit Paypal (zum Glück)!!!!! Nachdem die 14 Werktage fast um waren und ich mein Geld immer noch nicht wieder hatte schrieb ich eine Erinnerung an den Verkäufer worauf ich wie zu erwarten keine Antwort bekam. Nach Ablauf der 14 Werktage reichte ich sofort einen Fall bei Paypal ein worauf ich dann auch zügig mein Geld zurück bekam, wer weiß wie lange es gedauert hätte hätte ich eine andere Zahlungsmethode gewählt oder ob ich es überhaupt ohne Anwalt wieder bekommen hätte. Da ich wohl nicht der einzige mit solch negativen Erfahrungen bei diesem Shop bin sieht das für mich schon nicht mehr nur nach Inkompetenz sondern nach purer Absicht aus.
Bought a minifreak stellar False advertisment in stock and shipping time. Still had the guts to say its outside of their responsibilities. THEY DONT REFUND MONEY. AVOID
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Ho ordinato un traliccio per l'importo di 188€ il materiale non è stato spedito, e per il momento dopo vari solleciti non mi è arrivato il rimborso. Dovrò procedere per via legali
Etablissement à fuir. Renseignements approximatifs, inexactes, voire mensongers. J'ai perdu 300€ et du temps ! Lors d'une visite en magasin on m'annonce que je dispose de 30 jours pour me rétracter et être remboursé quelle que soit la raison. La même chose est annoncée sur le site donc pas d'inquiétude... Après avoir essayé l'enceinte une seule fois je la rapporte et surprise ! REMBOURSEMENT REFUSÉ... on ne me propose qu'un avoir... Imaginaire .. "vous n'avez aucune preuve mais nous savons en interne que vous avez un avoir .." "Écrivez nous un mail et on vous dira quel est votre avoir..." Je passe les détails comme l'inexistence de mon compte client à cause "d'un bug"... Grand manque de professionnalisme Une belle arnaque en somme.
I ordered an Ashdown bass amplifier after finding these guys online. The price was crazy low compared to most others but as the item was not available from stock I would have to pay in advance and wait a while to receive it. Risky you might think, I did, but as their communication was honest and prompt I went ahead. Meanwhile I looked around for a cabinet to go with my amp when it arrives. Once again GAS had one listed way below what everyone else was asking for them and they had it in stock so I ordered one. GAS are in Toulouse and I'm in Malaga, I was given a tracking number and waited. It arrived a day early and no transport charge, can't get better than that. Thank you Global Audio Store, excellent service and unbeatable prices for quality equipment.
4x JBL SCS 8 LS bestellt, keine Lieferung. Erstattung wurde mehrmals versprochen, nie eingehalten. Zum Glück mit PayPal bezahlt. Der Store wollte sogar, dass ich den PayPal Fall schließe. Nur Ärger, nie wieder!
No soy de escribir reseñas, pero esta es de justicia que la escriba. No conocía de nada esta tienda y entré y encontré unos auriculares a un precio imbatible, me añadían un descuento extra por “rebajas de verano” y además me aceptaban PayPal (eso siempre da confianza) y además no me hacían recargo por PayPal y portes gratuitos en Europa. La página web tenía buena presencia, marcas conocidas y demás, así que apreté el gatillo y compré. Por Paypal, pero hice la compra, y era sábado, así que tenía que esperar hasta el lunes a que abrieran y vieran mi pedido. En ese tiempo de espera, tuve tiempo de navegar y llegar a trustpilot y ver las opiniones que había sobre ellos. Madre mía!!! Si lo llego a ver antes, no hago la compra de ninguna manera, y ahora no tenía forma de echarme para atrás. Para más susto, el producto que compré estaba en “stock bajo pedido” así que no se aseguraba que estuviera. Y yo había leído, “delincuentes”. “Estafadores” y demás… y solo me tranquilizaba que había pagado por Paypal, porque estaba seguro de que me iban a estafar. Bueno decir que el lunes abrieron y no hubo ninguna comunicación de ellos, envié un correo preguntando cuando pensaban que me lo iba a enviar, por ver si existían o me iba a robar en silencio, jajajaja. Por la tarde recibí dos correos que me explicaban cuál iba a ser el proceso, estaban a la espera que su proveedor les informara de la fecha, sino estaba de acuerdo, siempre podría cancelar el pedido. Esto empezaba a sonar bien. Al día siguiente me enviaron un correo diciendo que como más tarde les llegaría el jueves y que enseguida me lo enviarían y recibiría un correo con un número de seguimiento. No fue el jueves, pero fue el viernes, y yo tenía el producto en mi casa en España el miércoles siguiente perfectamente embalado y protegido. Quiero que se sepa, porque si yo hubiera leído las reseñas antes de comprar seguro que no compro. También pienso que solo escribimos reseñas cuando las cosas salen mal. Muchas gracias Global Audio Store. Creo que volveré a comprar, por precio y servicio. Salva.
avevo visto parecchie recensioni negative su questo store online .. ma dopo aver ordinato un prodotto che costava 2500 euro .. devo ricredermi e dire che e' uno store davvero affidabile .. lo consiglio ho acquistato a giugno 2024 .. ed il prodotto mi e' stato consegnato dopo una settimana .. perfetto .. accettano anche pagamento a 4 rate mensili .. qualita e cortesia e prezzi modici .. non ci sono altri negozi di musica .. bravi GLOBAL AUDIO STORE francia
Either they dont care what theyre selling and dont inspect their merchandise or they knowingly sell B-stock guitars as brand new. Got a schecter sls elite which was advertised as brand new, a guitar which costs over 1500euros which turned out to be b-stock. Let this be a warning to all of you, check the items you receive in due time, dont be like me and trust the brand and the store.
Ich bin durch Zufall auf die Website von Global Audio Store aus Frankreich gekommen. Die Preise für Subwoofer und Passive Lautsprecher sind der Burner. Man denkt weil so weit weg mit Kommunikation schwierig. Nein im Gegenteil. Kommunikation ist spitze und der Versand gerade im Moment wo kaum was lieferbar ist super. Fullrange Lautsprecher sind tadellos mit DHL Express gekommen. 5 Sterne verdient. Empfehlenswert!!! Jetzt habe ich nochmals zwei 3 Wege Lautsprecher bekommen über DHL EXPRESS von Global Audio Store und bin mehr als zufrieden. Sehr guter Service. Würde jederzeit wieder kaufen weil die Preise teilweise super günstig sind.
Commande d'un micro Lewitt Ray passée par l'intermédiaire d'Amazon le dimanche. Prix exceptionnellement bas 269 € au lieu de 338 € généralement constaté. L'affaire semble trop belle, peut-être une erreur. Je tente ma chance. Le lundi Amazon m'informe de l'expédition du colis par ce vendeur avec suivi colissimo. Avant même la date de livraison prévue, le vendeur m'informe que le colis a été perdu. Il me demande d'annuler ma commande parce qu'il ne peut pas être approvisionné par le fournisseur! c'est très rare d'avoir un service aussi rapide. Je m'interroge et en regardant sur le site colissimo et je m'aperçois que le colis "est en préparation chez l'expéditeur et qu'il va nous être remis...". Le colis n'a donc jamais été expédié parce que le vendeur ne pouvais pas vendre à ce prix et qu'il a trouvé ce subterfuge pour annuler la commande car il a de lui même, sans que je le demande annulé la commande. A voir les avis très contrastés, je pense que l'achat dans cette boutique est un coup de poker. Si vous êtes joueurs !
My experience with them is worst, They didn't respond to my questions.
I had a very bad experience with Global Audio Store. I bought a Flight Gut850 guitar with them. For 3 months they didn't ship asking me to be patient. After that I asked for a refund which they said they had done, but never arrived. Luckily I had payed through Paypal and reported the situation. Global Audio Store asked me several times to cancel the case in Paypal but refusing to ship or refund me. Today, Paypal informed that I will be refunded. It's very difficult to believe that Global Audio Store was anything but dishonest. I would avoid buying there at all cost.
Appareil fumée lourde cassé par la poste. J'appelle global audio, c'est dernier me dise que ça relève de ma responsabilité car je n'ai pas mis de réserve pour la réception de colis... Sachant qu'il n'y avait pas de contre signature et que c'est une enfant de 12 ans qui a réceptionné le colis c'est pour ma poire à leur dire. Une réclamation à été faite auprès de la poste et a reconnu ses torts. Maintenant global audio peine à me rembourser. N'achetez pas chez eux fuyez.. il ne sont pas commerçants du tout... DJ depuis 30 ans, je n'ai jamais vue de magasin pareil. N'oubliez pas le monde des DJ est petit... Mais vous pouvez acheter du matériel dans des enseignes avec un rapport client bien meilleure...
Wish I had read earlier reviews. Ordered a guitar. I had a letter 2 weeks later saying I had £50 to pay in UK tax before Parcel force would deliver. This wasn't clear when purchasing. It took over 2 weeks to arrive but that is fine, I can live with that. Even the VAT is OK. I should have considered this. However, the guitar was poorly packaged and had some significant damage. I immediately contacted the shop, who said they were 'raising ticket' with the delivery company. 24 days later and I still have not received any refund or details on the return delivery. They have ignored my previous 2 emails. Looks like I'm now out of pocket and pursuing getting my money back somehow. No idea how to claim for the VAT. Shocking experience. I ordered the guitar 6 weeks ago!
I had to cancel my order due to delivery difficulties. A simple task - nothing sent, nothing lost, just an easy refund. But no - I had to involve PayPal to get my money back. A very stressful and time consuming process. Felt real scammy in the process. They always wanted to close my case in PayPal before I get my money back, though PayPal tell you always never to do that. I do not know if the guys are scammers or highly incompetent - either way not recommended to work with ever.
I placed an order and paid for a 2 day shipping. The next day received a tracking link. After a month the shipping did not move at all. Sent several mensajes but they did not do anything to solve It and they do not want to refund. Even so the say they shipped the order and this and that. Now I have to ask PayPal to give me back the money. Time wasted. Many days their website does not even work, do not trust them.
GLOBAL AUDIO STORE is an online retail platform specializing in a wide range of audio products, catering to both casual listeners and audiophiles. The company offers an extensive selection of audio equipment, including headphones, speakers, amplifiers, and accessories, designed to enhance the listening experience for music enthusiasts and professionals alike. Targeting consumers who value high-quality sound and reliable audio technology, GLOBAL AUDIO STORE provides users with detailed product information and customer reviews to facilitate informed purchasing decisions. With a focus on customer satisfaction, the platform aims to connect audio lovers with the best products available in the market, ensuring that they find the right equipment to suit their individual needs.
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