I ordered my oxygen machine on the 6th
I ordered my oxygen machine on the 6th, it is now the 13th and they have not even shipped it, but they asked for a review.

GMS Medical is a provider of a wide range of medical and mobility assistive equipment, catering primarily to individuals with mobility challenges, healthcare facilities, and caregivers. The company offers products such as hospital beds, pressure mattresses, oxygen concentrators, and various types of walking aids including canes and wheelchairs. GMS Medical also supplies specialized equipment like kidney machines, orthotics, and prostheses, ensuring that customers have access to essential tools for better health and improved quality of life. In addition to their diverse product offerings, GMS Medical features equipment designed for personal care assistance, such as shower chairs and dressing aides. The company emphasizes affordability with a lowest price guarantee and provides free shipping on many items. With a commitment to customer service and support, GMS Medical serves as a reliable resource for those in need of medical supplies and mobility solutions.
GMS Medical receives high praise for its excellent customer service and product quality, with many reviewers highlighting the fast delivery and helpful staff, particularly Cyrus, who is noted for his accommodating nature. Customers appreciate the ease of ordering and the variety of options available, often expressing satisfaction with their purchases.
However, some consumers report issues with communication, particularly regarding shipping updates and tracking information, which has led to frustration for a few. A couple of reviews mention delays in shipping, with one customer waiting over a week for their oxygen machine. Despite these concerns, the overwhelming sentiment remains positive, with many recommending GMS Medical for its reliable service and quality products. Overall, GMS Medical is viewed favorably by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 57 | 100% | -1.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.3 | 3 |
| Aug 24 | 5.0 | 4 |
| Sep 24 | 4.5 | 2 |
| Oct 24 | 4.5 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.3 | 3 |
| Apr 25 | — | 0 |
| May 25 | 3.5 | 2 |
| Jun 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 57 most recent reviews.
“The only reason I didn’t give you the 5th star is because you never texted me the shipping and ETA of delivery”
“Was told I would receive $100 refund because item was out of stock”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.8 out of 5 (good) | 4.0 out of 5 (good) | −10% | 57 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.9 out of 5 (good) | — | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: GMS Medical is #3 of 5 on overall rating in this group. On quality, PRO Test scores higher (5.0 vs 4.0).
57 reviews of GMS Medical. Filter by what matters to you.
Over a year ago
I ordered my oxygen machine on the 6th, it is now the 13th and they have not even shipped it, but they asked for a review.
Over a year ago
I got my columns today and the work great. The only reason I didn’t give you the 5th star is because you never texted me the shipping and ETA of delivery. I was getting a little anxious today but befo... See more
Over a year ago
Cyrus does his best to accommodate your needs! I am very appreciative of his efforts. One thing would be communication needs improving like tracking information. Other Than that I have no complaints
Over a year ago
I wanted to have my wife use the concentrator a few days before giving a review. It was shipped on time and packaged very well. Unit had low hours as described, all lights and warning sounds worked we... See more
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I ordered my oxygen machine on the 6th, it is now the 13th and they have not even shipped it, but they asked for a review.
I got my columns today and the work great. The only reason I didn’t give you the 5th star is because you never texted me the shipping and ETA of delivery. I was getting a little anxious today but before l texted you about it, it arrived so thank you.
Cyrus does his best to accommodate your needs! I am very appreciative of his efforts. One thing would be communication needs improving like tracking information. Other Than that I have no complaints
I wanted to have my wife use the concentrator a few days before giving a review. It was shipped on time and packaged very well. Unit had low hours as described, all lights and warning sounds worked well. Price was very good for someone on a fixed income as I am. I would recommend the company with no regrets.
Would have liked shipping info. Had to call to get info.
Great customer service. Fast delivery, many options to help me find what I needed . Very satisfied
Above and beyond extremely helpful. Best experience ever. Thank you GMS made my year! Thank you
I tried going through my insurance previously to cover my CPAP costs but after 3 weeks of no sleep (my other one died), I was desperate for an immediate solution. We live 4 hours away from GMS Medical but were already heading in that direction, so we made a call. The gentleman that assisted us was AMAZING (I believe he was the owner/manager) and he got a new machine ready for us in a matter of a couple days. Because we were driving such a distance, we weren't sure when we'd arrive. He was super helpful letting us know when we could come by (even on a Saturday) and was nothing but pleasant. My machine is working great, but the gem of the experience is centered around genuine customer service. He was understanding of our sense of urgency and was purely kind and professional. I will 100% continue to support this company!
Ordering was simple and easy, they also upgraded my oxygen concentrator. I recommend GMS to everyone who wants great service!
Customer service is excellent shipping is right on time and price is fantastic
This is my second purchase from GMS Medical. Cyrus is knowledgeable of the equipment he sells and provides quick shipping. He will be my go to for medical equipment from now on.
My sincere apologies to GMS Medical for my earlier review. I was confused about which company I bought my oxygenator from. I received a call this morning from a very polite and respectful man explaining my error. I had indeed ordered and promptly received a filter for the machine in question, but alas the filter was not the problem with the machine. I greatly appreciate being corrected. I take reviews of businesses seriously and read them before ordering products. I recommend GMS Medical for oxygen needs
Overall it was a good experience. My only issue was when the overnight shipping was not upheld as advertised. But quality was good.
Excellent service and fast delivery for exactly what I ordered
The product was what I wanted but took 6 days to arrive.
Great price , someone actually answers the phone and talks to you and I had free shipping.
Fantastic service and very fast delivery - and even followup contacts to confirm delivery status even a call within 5 minutes of actual receipt of the medical device. One could not ask for better service!
Knowledgeable about the product and I received it when promised. O2 concentrator arrived new inbox. Cyrus gives personal service and I really appreciate not talking to a machine
It was fast and easy. We have a lot of trouble with other websites. We don't use the Internet often and find it difficult to navigate through the mess. Not that it matters to us but we couldn't track the package. It only shows label generated. Thank you and everybody have a great day.
GMS Medical is a provider of a wide range of medical and mobility assistive equipment, catering primarily to individuals with mobility challenges, healthcare facilities, and caregivers. The company offers products such as hospital beds, pressure mattresses, oxygen concentrators, and various types of walking aids including canes and wheelchairs. GMS Medical also supplies specialized equipment like kidney machines, orthotics, and prostheses, ensuring that customers have access to essential tools for better health and improved quality of life. In addition to their diverse product offerings, GMS Medical features equipment designed for personal care assistance, such as shower chairs and dressing aides. The company emphasizes affordability with a lowest price guarantee and provides free shipping on many items. With a commitment to customer service and support, GMS Medical serves as a reliable resource for those in need of medical supplies and mobility solutions.
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