Chat person answered my questions…
Chat person answered my questions quickly. The wheels/tires arrived sooner than I expected. Also the price was very reasonable. Great job.

GMS Medical is a provider of a wide range of medical and mobility assistive equipment, catering primarily to individuals with mobility challenges, healthcare facilities, and caregivers. The company offers products such as hospital beds, pressure mattresses, oxygen concentrators, and various types of walking aids including canes and wheelchairs. GMS Medical also supplies specialized equipment like kidney machines, orthotics, and prostheses, ensuring that customers have access to essential tools for better health and improved quality of life. In addition to their diverse product offerings, GMS Medical features equipment designed for personal care assistance, such as shower chairs and dressing aides. The company emphasizes affordability with a lowest price guarantee and provides free shipping on many items. With a commitment to customer service and support, GMS Medical serves as a reliable resource for those in need of medical supplies and mobility solutions.
GMS Medical receives high praise for its excellent customer service and product quality, with many reviewers highlighting the fast delivery and helpful staff, particularly Cyrus, who is noted for his accommodating nature. Customers appreciate the ease of ordering and the variety of options available, often expressing satisfaction with their purchases.
However, some consumers report issues with communication, particularly regarding shipping updates and tracking information, which has led to frustration for a few. A couple of reviews mention delays in shipping, with one customer waiting over a week for their oxygen machine. Despite these concerns, the overwhelming sentiment remains positive, with many recommending GMS Medical for its reliable service and quality products. Overall, GMS Medical is viewed favorably by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 57 | 100% | -1.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.3 | 3 |
| Aug 24 | 5.0 | 4 |
| Sep 24 | 4.5 | 2 |
| Oct 24 | 4.5 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.3 | 3 |
| Apr 25 | — | 0 |
| May 25 | 3.5 | 2 |
| Jun 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 57 most recent reviews.
“The only reason I didn’t give you the 5th star is because you never texted me the shipping and ETA of delivery”
“Was told I would receive $100 refund because item was out of stock”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.8 out of 5 (good) | 4.0 out of 5 (good) | −10% | 57 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.9 out of 5 (good) | — | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: GMS Medical is #3 of 5 on overall rating in this group. On quality, PRO Test scores higher (5.0 vs 4.0).
57 reviews of GMS Medical. Filter by what matters to you.
Chat person answered my questions quickly. The wheels/tires arrived sooner than I expected. Also the price was very reasonable. Great job.
Product ordered and money taken, but no product delivered. I emailed and was told that the product was backordered but would be delivered in a couple days. I did get the product as advertised. Communication was poor.
Cyrus was so helpful and professional which made the buying experience flawless.
Works perfectly with my Drive portable oxygen machine.
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The equipment was promptly shipped, and functional on arrival.
Very professional and very helpful
Cyrus is amazing to work with—-smart, responsive, knowledgeable and personable! He worked with me for over 4 months choosing the right scooter for my husband. We appreciate his persistence and kind manner.
They were delivered 6 days after ordering.. One of the beds had pressure when i removed the cover the other didn't. They installed normally... The thing that impresses me is the smell.. normally when i change sieve beds they have an odor that takes my breath away until they break-in these don't have that odor.. I hope that's a good sign.. The machine is working at optimum efficiency now So far I'm extremely pleased
Great. Really Really enjoyed the easy way to order and get it. Thank you.
Shop area and you gave me the best price
Great service and awesome experience, I recommend to buy from this company, customer service is helpful and friendly. my Order shipped, Cyrus G is helpful person. Thanks for everyone in this awesome company.
Cyrus was very helpful through the whole process in communicating the different stages from ordering to delivery.
Very responsive and courteous service
Worked hard to help set things up at my son's house for me. We were visiting and I needed oxygen concentrator.
GMS Medical is a provider of a wide range of medical and mobility assistive equipment, catering primarily to individuals with mobility challenges, healthcare facilities, and caregivers. The company offers products such as hospital beds, pressure mattresses, oxygen concentrators, and various types of walking aids including canes and wheelchairs. GMS Medical also supplies specialized equipment like kidney machines, orthotics, and prostheses, ensuring that customers have access to essential tools for better health and improved quality of life. In addition to their diverse product offerings, GMS Medical features equipment designed for personal care assistance, such as shower chairs and dressing aides. The company emphasizes affordability with a lowest price guarantee and provides free shipping on many items. With a commitment to customer service and support, GMS Medical serves as a reliable resource for those in need of medical supplies and mobility solutions.
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