Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	3.4	100	100%	+0.1	● Low

3.4 / 5 overall

100 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Nov 2021.

Last 3 months: 1.8▲ 0.1
12-month avg: 1.8
All-time: 3.4
Category avg: 3.9

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Value	Service	Website & app	Trend	Reviews
Good Seat TicketsThis company	3.4 out of 5 (fair)	100 out of 100	3.5 out of 5 (good)	2.5 out of 5 (poor)	3.2 out of 5 (fair)	—	100
BilletRéduc	2.6 out of 5 (poor)	100 out of 100	—	1.9 out of 5 (poor)	1.4 out of 5 (poor)	+9%	424
IONOS \| ionos.de	4.5 out of 5 (good)	50 out of 100	—	—	—	—	20,156
Miss Hosting	4.5 out of 5 (good)	67 out of 100	—	—	—	—	5,849
Federico Content Creator	1.2 out of 5 (poor)	100 out of 100	1.0 out of 5 (poor)	1.0 out of 5 (poor)	1.1 out of 5 (poor)	—	1,002

Bottom line: Good Seat Tickets is #3 of 5 on overall rating in this group.

Sara Frasher

1 review

Nov 23, 2019

Featured

Competitive ticket prices and seat…

Competitive ticket prices and seat selection. Very easy to navigate around on their website. I’ll shop with them again. 😊

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Jack Wortman

1 review

Nov 16, 2019

Featured

I bought 4 tickets for the Jimmy…

I bought 4 tickets for the Jimmy Buffett concert in Orlando on the 5th of December 2019. My two sisters were flying in from KY/AL for the weekend and show. I called for a refund for the two tickets for my sisters, since they can't be here for a rescheduled show. I was informed that they do not issue refunds unless the show is cancelled, because of insurance. I asked to speak to his supervisor and after a 20 minute hold, the supervisor gets on with ATTITUDE and when I tell him that his company doesn't have the best of reputations and he was forcing me to get my card issuer involved, he responded "do what you want to do". His name is FABRICIO. DO NOT DO ANY BUSINESS WITH THIS COMPANY!!!!

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MIKE P

1 review

Nov 8, 2019

Featured

they sent all the emails but the ticket…

they sent all the emails but the ticket transfer keeps sending an error code and wont open

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Ronnie Siebenhaar

1 review

Oct 24, 2019

Featured

Scored awesome seats for a very good…

Scored awesome seats for a very good price... thank you!!!

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Steve Willard

1 review

Sep 27, 2019

They do not disclose a $48 fee per…

They do not disclose a $48 fee per ticket on the order screen. It shows up after you press order.

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Frankie Canchola Jr.

1 review

Aug 29, 2019

very affordable and competitive prices…

very affordable and competitive prices compared to the competition. I will definitely looking use goodseattickets again in the future.

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Sherry Christine

1 review

Aug 9, 2019

It was a very easy process

It was a very easy process. Finding the perfect seats and prices was very easy as well. I loved the whole experience.

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Amanda Chavarria

1 review

Jul 17, 2019

Hoping that these are awesome seats.

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Noveena Wade

1 review

Nov 4, 2021

Worst customer service

Worst customer service. No one will ever answer your email or your phone calls. Purchase tickets in 2019 and still trying to get my refund after it was canceled. Now I made a claim with my bank. Supposedly they used another company to purchase the tickets and that company is impossible to get a hold of as well. So now I’m trying to get answers from either company and no one will answer phones.

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griselda herrera

1 review

Oct 26, 2021

Do not buy tickets from Good Seats

I purchased tickets in Feb of 2020 for Gabriel Iglesias. I patiently waited for the event to be rescheduled and it was for 10/14. On the day of the event I had my original purchase email with pin number however was getting an error message when attempting to pull my tickets. I went to the ticket issue desk at the venue and was told my tickets were resold and i had to reach out to good tickets for a refund. I've been calling for two weeks holding for over 30 minseach time only to get a recording promising a call back.. Three calls three promised all back no contact with good them.. I need a refund for my unusable tickets

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Pamela Terrell

1 review

Oct 16, 2021

The service fee of $50 per ticket seems…

The service fee of $50 per ticket seems pricey, but it was less than some of the other ticket purchase sites that I visited.

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Nicklaus Anderson Canaday

1 review

Sep 27, 2021

Bought tickets to Tame Impala and not…

Bought tickets to Tame Impala in Atlanta and not only did they never send the tickets, they never responded via email or answer the phone after waiting on hold for HOURS. Do NOT use this website. They are just going to rip you off and not even send you the tickets.

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Scott A

1 review

Aug 20, 2021

Horrible customer service

I purchased 10 tickets to the Black Crows concert in the Woodlands, TX. They were all together in the same row. The tickets finally came in. 6 were in row W, and 4 were in row T. I emailed and tried to call. They did not correct the mistake. The night of the concert, the box office said the 4 tickets in row T were no good. They said I had to call Goodseats to have them send me legit tickets. Goodseats never answers their phone. I asked the box office if anyone else had checked in to those seats, they said yes. The tickets I had in row T were sold at least twice. I have to buy 4 more tickets. I have tried emailing Goodseats and calling. They refuse to reply to my email or call me back. This has been the worse experience I have ever had purchasing tickets. I go to concerts several times a year. I would never use Goodseats again. I have filed a claim with the BBB. I have spent a lot of time trying to get the right tickets and now trying to get a refund for the fraudulent tickets I was sold. STAY AWAY FROM “GOOD”SEATSTICKETS

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Kristin

1 review

Jul 20, 2021

No Sign Of Life

Bought two tickets to a show that was originally scheduled for September 2020. Of course that got canceled because of Covid. Was given a voucher to use, and when the artist rescheduled their tour. I used the voucher to purchase tickets again. My problem with good seats tickets, is that you CANNOT GET A HOLD OF ANYONE!!! The link to print up my tickets was sent to a Gmail account that was hacked, and I no longer have access to it. The venue that the concerts being held at still requires a paper ticket. So I've been calling good seats for 2 weeks, staying on hold each time for about 45 minutes I've tried every option I've pushed every button and I cannot get a hold of anyone. I've emailed them about five times with no response so now I'm out $900. This sucks

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Sarah Obermeyer

1 review

Jun 3, 2021

Disappointed in high service fees…

Disappointed in high service fee $40.32 plus a $9.95 delivery charge just to email me my tickets to transfer into Apple Wallet. This is rediculous. It’s like I almost bought another ticket for that price.

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Charlie Esor

1 review

May 29, 2021

Terrible experience.

Our show, (James Taylor, Brandi Carlisle, Shawn Colvin at Fenway Park) in 2020 was canceled due to COVID. There was a choice of a voucher for 120% to use within 365 days, or a full refund, (less delivery fees). However, we did not receive/read the email noting that a refund request was only valid for 12 hours from the time Good Seats sent their email with this information. TWELVE HOURS? So now we had to purchase tickets to something or lose our $434.11. We used it to buy two tickets to an upcoming show. The tickets through Good Seats were 149.80 after using our voucher. Then we had to pay $160.64 for a service fee and 9.95 for a delivery charge. (E ticket). That totaled $238.48. Total cost for the two tickets, including voucher: $ 672.59. Face value of the General Admission tickets for this show: 2@$46, ($50 at the door). We are so disappointed with this ticket reseller, and will never purchase events tickets through Good Seats Tickets again.

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...

1 review

May 14, 2021

Never again!!!

Unprecedented pandemic situation. The event has been rescheduled three times. We are now at the mercy of the date of rescheduling. Even Ticketmaster is refunding tickets and this company refuses to refund the tickets as long as the event keeps getting rescheduled. I have never heard of such bad customer service. I don't give a crap what your contract says. This is a pandemic situation and exceptions should be made. Hanging on to the contract terms just because you can will get you no business in the future. I guarantee it. They offered to help me sell my tickets for way less.

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Brian Weir

1 review

May 7, 2021

Terrible customer service

Terrible customer service. Will not refund our money even though the event has been rescheduled now for the 4th time. The updated reschedule is almost 2 years from the date the original event was supposed to take place. I won't ever use them again and I recommend you use a more reputable company!

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Shae Martin

1 review

Apr 15, 2021

My go to website for any event!

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Jan Holmström

1 review

Nov 28, 2020

good service

good service, no problems

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Month	Average	Reviews
Apr 21	5.0	1
May 21	1.0	3
Jun 21	3.0	1
Jul 21	1.0	1
Aug 21	1.0	1
Sep 21	1.0	1
Oct 21	2.5	2
Nov 21	1.0	1

Good Seat Tickets reviews & trust report

Good Seat Tickets has a mixed customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 60 positive reviews

Top complaintsof 33 negative reviews

How it compares

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