Good Seat Tickets is a resale marketplace specializing in affordable tickets for sports, concerts, and Broadway events. Established in 2010, the company has facilitated the sale of over one million tickets, catering to a diverse clientele that includes casual concert-goers, sports enthusiasts, and theater lovers. Customers can expect a user-friendly platform that offers a wide selection of tickets, often at prices above face value, reflecting the dynamic nature of the resale market. The company prioritizes customer satisfaction, providing cutting-edge security measures and the availability of live ticket agents for assistance. Good Seat Tickets maintains a commitment to timely delivery of tickets and offers a full refund policy for events that are canceled and not rescheduled. With a focus on delivering top-notch customer service, the company has garnered a reputation as a reliable source for entertainment tickets.
Good Seat Tickets receives a mixed response from customers, with many praising the ease of purchasing tickets and the overall quality of service. Reviewers appreciate the straightforward ticket buying process, noting it as a go-to site for events.
However, a significant number of complaints highlight issues with customer service, particularly regarding refunds for canceled or rescheduled events. Many consumers express frustration over unresponsive support and high service fees, which they feel are excessive given the circumstances. Instances of receiving incorrect tickets or no tickets at all further contribute to dissatisfaction. While some customers report positive experiences, the overwhelming sentiment regarding customer support and refund policies remains negative. Overall, Good Seat Tickets struggles with service reliability despite some positive aspects.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 100 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2021.
| Month | Average | Reviews |
|---|---|---|
| Apr 21 | 5.0 | 1 |
| May 21 | 1.0 | 3 |
| Jun 21 | 3.0 | 1 |
| Jul 21 | 1.0 | 1 |
| Aug 21 | 1.0 | 1 |
| Sep 21 | 1.0 | 1 |
| Oct 21 | 2.5 | 2 |
| Nov 21 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Easy Cheap Fast”
“Purchase tickets in 2019 and still trying to get my refund after it was canceled”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.5 out of 5 (poor) | 3.2 out of 5 (fair) | — | 100 |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 |
Bottom line: Good Seat Tickets is #3 of 5 on overall rating in this group.
100 reviews of Good Seat Tickets. Filter by what matters to you.
DO NOT BUY!! don’t make the same mistake as I did. I bought tickets way in advance with their insurance, however, the concert got postponed another time and they do not refund. In addition, their costumer service is overwhelmed and not responsive at all. Most companies have refunded their guests but this company will do everything to keep your money interest free in their pocket.
Total scam. They sent me screenshots of mobile tickets instead of the real things. This means no barcode so I cannot resell them. Reached out to customer service multiple times with no response... The concert was postponed due to COVID which means they won't refund me even though no concert date was announced and I'm not even sure my tickets are authentic. Go check out their profile on the BBB and you'll see what people have experienced with them.
I WAS SCAMMED. AVOID DOING BUSINESS WITH THEM.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 33% are 1–2★.
DONT WASTE YOUR MONEY!!!!! I bought tickets through them for the BTS concert in dallas for 2020. Apparently it was "indefinitely postponed". The insurance I bought on the tickets was a joke. I lost over $350.00 on 2 tickets and can't even get a partial refund. Definitely not a good company and will be reporting them to the better business bureau.
This is BAD BUSINESS. DO THE RIGHT THING "GOOD" SEATS. Good business practice would be during a pandemic, to give the purchaser the option of a refund. My concert has been rescheduled out 15 months from now. A refund policy should be in effect until June 2021. I bought 5 tickets and am out nearly $2,000 if everyone cannot make the new show date. Almost immediately after I made the purchase, COVID hit and 3 of the ticket holders lost their jobs, so I didn't make them reimburse me right away. So far 1 has had to move out of state to stay with family and get on her feet and the other 2 are a couple interviewing put of state for jobs and don't know if they can afford to come back. Your fees were high enough per ticket to allow for refunds. All you will do is re-market the tickets and sell them again. What's YOUR loss?
Good Seat Tickets doesn't even deserve 1 star. Due to the COVID pandemic, the show I bought tickets for was rescheduled for 2021, they didn't even offer the option of a refund unlike every other site that I bought tickets for this year. I will never use this site to get tickets again and neither should you.
DO NOT BUY TICKET FROM THEM.. THEY DON'T STAND BEHIND THEIR REFUND POLICY! You guys don't deserve a star! Bon Jovi gave them the money back for our refund and they would not issue it. They said they gave us a timely manner to respond to an email which I was not expecting to get my money back or receive a voucher. That's bull crap why didn't they just not refund my money?
good service and good tickets
Good seat tickets was horrible. It was hard to contact support when they didn't email our tickets on time and had us waiting till the last minute to see if our tickets worked. Don't waste your time and money
Better prices, seems to be a good option so far.
fast & cheap. thanks good seats
Prerty easy and smooth overall process.
Easy to use and great deal on tickets!!
Buying the tickets was fast and easy no problems that were emailed to me right away
Easy to use and great prices
Good Seat Tickets is a resale marketplace specializing in affordable tickets for sports, concerts, and Broadway events. Established in 2010, the company has facilitated the sale of over one million tickets, catering to a diverse clientele that includes casual concert-goers, sports enthusiasts, and theater lovers. Customers can expect a user-friendly platform that offers a wide selection of tickets, often at prices above face value, reflecting the dynamic nature of the resale market. The company prioritizes customer satisfaction, providing cutting-edge security measures and the availability of live ticket agents for assistance. Good Seat Tickets maintains a commitment to timely delivery of tickets and offers a full refund policy for events that are canceled and not rescheduled. With a focus on delivering top-notch customer service, the company has garnered a reputation as a reliable source for entertainment tickets.
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