Quick and easy
Quick and easy

Good Seat Tickets is a resale marketplace specializing in affordable tickets for sports, concerts, and Broadway events. Established in 2010, the company has facilitated the sale of over one million tickets, catering to a diverse clientele that includes casual concert-goers, sports enthusiasts, and theater lovers. Customers can expect a user-friendly platform that offers a wide selection of tickets, often at prices above face value, reflecting the dynamic nature of the resale market. The company prioritizes customer satisfaction, providing cutting-edge security measures and the availability of live ticket agents for assistance. Good Seat Tickets maintains a commitment to timely delivery of tickets and offers a full refund policy for events that are canceled and not rescheduled. With a focus on delivering top-notch customer service, the company has garnered a reputation as a reliable source for entertainment tickets.
Good Seat Tickets receives a mixed response from customers, with many praising the ease of purchasing tickets and the overall quality of service. Reviewers appreciate the straightforward ticket buying process, noting it as a go-to site for events.
However, a significant number of complaints highlight issues with customer service, particularly regarding refunds for canceled or rescheduled events. Many consumers express frustration over unresponsive support and high service fees, which they feel are excessive given the circumstances. Instances of receiving incorrect tickets or no tickets at all further contribute to dissatisfaction. While some customers report positive experiences, the overwhelming sentiment regarding customer support and refund policies remains negative. Overall, Good Seat Tickets struggles with service reliability despite some positive aspects.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 100 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2021.
| Month | Average | Reviews |
|---|---|---|
| Apr 21 | 5.0 | 1 |
| May 21 | 1.0 | 3 |
| Jun 21 | 3.0 | 1 |
| Jul 21 | 1.0 | 1 |
| Aug 21 | 1.0 | 1 |
| Sep 21 | 1.0 | 1 |
| Oct 21 | 2.5 | 2 |
| Nov 21 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Easy Cheap Fast”
“Purchase tickets in 2019 and still trying to get my refund after it was canceled”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.5 out of 5 (poor) | 3.2 out of 5 (fair) | — | 100 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 |
Bottom line: Good Seat Tickets is #3 of 5 on overall rating in this group.
100 reviews of Good Seat Tickets. Filter by what matters to you.
Quick and easy
They are the worst!! Ordered tickets for Hamilton for today's afternoon performance. After calling repeatedly they finally sent our tickets, however when at the theater, the tickets would not scan. Called the company and they were unable to get ahold of original supplier. Needless to say, we did not get to see the show. We got credited for the tickets, but it is unfortunate that GoodSeats does not use reputable vendors.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 33% are 1–2★.
Great options. Easy to order
Worst experience ever..I ordered my tickets for a concert 2 MONTHS AHEAD and they said my tickets would be sent 24 hours prior to the concert but never received my tickets..I had to call back to back the day of my concert..They basically gave my tickets to someone else when I ordered wayyy ahead..they gave me my refund but I missed out on making money, canceled all other plans, paid for my expensive concert clothes just for them to say they gave my tickets away because “me and someone else ordered them at the same time”
Good Very easy
It was easy to use and quick
The screen to print the Order confirmation number closes out way to fast. Needed more time to read & confirm.
Easy quick cheap and fast
Found good deals on this page for my event tickets
great experience
DO NOT BOOK! They charged my credit card, then sent me an email saying "There's been an error processing your request". Still not having heard back from them on the day of the show, we rang them. They said "We'll send you your tickets in 1hr". I waited 2hrs and called, they then said "Sorry, there are no tickets left for that show tonight". They gave me a refund, but why charge me in the first place if you can't guarantee tickets?!
Great..fast delivery. Cheaper than Stub Hub!!
Scam. Did not deliver tickets on day of event after I paid for them 3 months earlier. Really really bad.
Quick and easy
Fast and easy!
The process of buying these tickets was very clear and straight forward. I will use this website again in the near future.
If I could give this fraudulent company a negative number I would! Bought tickets they cannot prove are legit and have pawned me off to My Ticket Tracker who is a SCAM company too (check their reviews, worse than Good Seat Tickets😳) I paid Good Seat Tickets NOT My Ticket Tracker Scam Company! I have no tickets and had to file a dispute with PayPal who by all accounts is complicit in this scheme too according to their own Community blog on their website! I have reported them to the Attorney General and FCC! DO NOT BUY TICKETS FROM GOOD SEAT TICKETS OR MY TICKET TRACKER THEIR ARE SCAMMERS!
Good Seat Tickets is a resale marketplace specializing in affordable tickets for sports, concerts, and Broadway events. Established in 2010, the company has facilitated the sale of over one million tickets, catering to a diverse clientele that includes casual concert-goers, sports enthusiasts, and theater lovers. Customers can expect a user-friendly platform that offers a wide selection of tickets, often at prices above face value, reflecting the dynamic nature of the resale market. The company prioritizes customer satisfaction, providing cutting-edge security measures and the availability of live ticket agents for assistance. Good Seat Tickets maintains a commitment to timely delivery of tickets and offers a full refund policy for events that are canceled and not rescheduled. With a focus on delivering top-notch customer service, the company has garnered a reputation as a reliable source for entertainment tickets.
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