Takes forever to get your tickets
Takes forever to get your tickets. I still haven’t received my Etickets yet

Good Seat Tickets is a resale marketplace specializing in affordable tickets for sports, concerts, and Broadway events. Established in 2010, the company has facilitated the sale of over one million tickets, catering to a diverse clientele that includes casual concert-goers, sports enthusiasts, and theater lovers. Customers can expect a user-friendly platform that offers a wide selection of tickets, often at prices above face value, reflecting the dynamic nature of the resale market. The company prioritizes customer satisfaction, providing cutting-edge security measures and the availability of live ticket agents for assistance. Good Seat Tickets maintains a commitment to timely delivery of tickets and offers a full refund policy for events that are canceled and not rescheduled. With a focus on delivering top-notch customer service, the company has garnered a reputation as a reliable source for entertainment tickets.
Good Seat Tickets receives a mixed response from customers, with many praising the ease of purchasing tickets and the overall quality of service. Reviewers appreciate the straightforward ticket buying process, noting it as a go-to site for events.
However, a significant number of complaints highlight issues with customer service, particularly regarding refunds for canceled or rescheduled events. Many consumers express frustration over unresponsive support and high service fees, which they feel are excessive given the circumstances. Instances of receiving incorrect tickets or no tickets at all further contribute to dissatisfaction. While some customers report positive experiences, the overwhelming sentiment regarding customer support and refund policies remains negative. Overall, Good Seat Tickets struggles with service reliability despite some positive aspects.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 100 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2021.
| Month | Average | Reviews |
|---|---|---|
| Apr 21 | 5.0 | 1 |
| May 21 | 1.0 | 3 |
| Jun 21 | 3.0 | 1 |
| Jul 21 | 1.0 | 1 |
| Aug 21 | 1.0 | 1 |
| Sep 21 | 1.0 | 1 |
| Oct 21 | 2.5 | 2 |
| Nov 21 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Easy Cheap Fast”
“Purchase tickets in 2019 and still trying to get my refund after it was canceled”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.5 out of 5 (poor) | 3.2 out of 5 (fair) | — | 100 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 |
Bottom line: Good Seat Tickets is #3 of 5 on overall rating in this group.
100 reviews of Good Seat Tickets. Filter by what matters to you.
Takes forever to get your tickets. I still haven’t received my Etickets yet
Great to get tickets but surcharge for each ticket was very steep! For this reason don’t know if I’ll use them again.
I ordered tickets and was very concerned after seeing so many bad reviews. I brought several tickets and spent over $500.00. I contacted Customer Service and they were very helpful and put me at ease. The tickets were just fine. I paid alittle more, but got great seats very close to the show. We had a great time! I will definitely order from Goodseats again!
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 33% are 1–2★.
The fee charged by the service should be stated up front so when choosing a ticket, the price is as expected. I paid over $200 extra for 2 tickets. Yikes!
Good prices and easy web site usage
Easy quick and decent prices. Although, I'm not going to give them a full 5 stsrs yet because ive been sold the wrong tickrtd through third party websites before.
Fast and easy service!
Stay away don’t buy from this site!!! They sold us a ticket that’s worth $68.75 each for $100/each plus $33 service fee for each ticket!! You do the math!!! They advertised us the lowest price around..do not be fooled!!! All sales are final, no refunds or returns
Best seating pricing for great seats
I got an outstanding deal and especially where the seats are located. I was very happy that the price for two tickets was within my budget. WOULD HIGH RECOMMEND "GOODSEATTICKETS.COM" to my family & friends.
Horrible customer service! Initial customer service agent super friendly. Got disconnected and when I called back to finish my transaction was transferred to the supervisor who was very rude. Customer service fees are outrageous! Over $38/ticket! And the supervisor refused to give the quoted 5% discount that was advertised on the website. He was very condescending and kept cutting me off. Not a good experience!
Purchased tickets to sporting event. Prices seemed reasonable when compared to other resale sites. After completing purchase and receiving confirmation it seemed we were all set. However, about 24 hours later, after charging my credit card, I received an email stating they could not fill the order and they would process a refund "soon". Several days have passed with no refund. Will need to dispute charge with my credit card company. Will never attempt to use them again.
Service fee is too high
Very easy & convenient!
i Still haven't received my e tickets
Wavyyyyyyyy
Was supposed to get my tickets today Oct 24 and the concert is Oct 28th. I have not received them as of yet.
I don't know yet
Good Seat Tickets is a resale marketplace specializing in affordable tickets for sports, concerts, and Broadway events. Established in 2010, the company has facilitated the sale of over one million tickets, catering to a diverse clientele that includes casual concert-goers, sports enthusiasts, and theater lovers. Customers can expect a user-friendly platform that offers a wide selection of tickets, often at prices above face value, reflecting the dynamic nature of the resale market. The company prioritizes customer satisfaction, providing cutting-edge security measures and the availability of live ticket agents for assistance. Good Seat Tickets maintains a commitment to timely delivery of tickets and offers a full refund policy for events that are canceled and not rescheduled. With a focus on delivering top-notch customer service, the company has garnered a reputation as a reliable source for entertainment tickets.
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