Ordered last Sunday and still not here…
Ordered last Sunday and still not here I won’t be buying from you again

GPH Builders Merchants Ltd is a reputable supplier of building materials and related products, catering primarily to the construction and renovation sectors. With branches located in Inverurie, Ellon, Westhill, and Stonehaven, the company serves a diverse clientele that includes trade professionals, self-builders, and DIY enthusiasts. The company offers a wide range of products, including timber, insulation, plumbing supplies, and essential tools, ensuring that customers have access to everything they need for their building projects. GPH Builders Merchants is committed to providing high-quality materials and expert advice, making it a trusted resource for those involved in construction and home improvement.
GPH Builders Merchants Ltd receives high praise for its exceptional service and prompt delivery, with many reviewers highlighting the straightforward ordering process and competitive pricing. Customers appreciate the efficient handling of orders, often noting that deliveries arrive on time or even earlier than expected.
Positive experiences are frequently mentioned, such as quick responses to issues, like damaged items, which are resolved promptly. However, some consumers express concerns regarding communication, particularly about the lack of confirmation emails for order readiness, leading to minor confusion. Despite these complaints, the overall sentiment remains overwhelmingly positive, with many customers eager to recommend GPH Builders Merchants for their reliable service and quality products.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 182 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 7 |
| Sep 24 | 5.0 | 5 |
| Oct 24 | 4.0 | 5 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 4.7 | 3 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 5.0 | 6 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 3 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 182 most recent reviews.
“Couldn’t fault the service”
“The next day delivery turned out to take about three weeks and had to be chased”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 25 |
Bottom line: GPH Builders Merchants Ltd is #5 of 5 on overall rating in this group.
182 reviews of GPH Builders Merchants Ltd. Filter by what matters to you.
Ordered last Sunday and still not here I won’t be buying from you again
I received no tracking email for my order and had to call three times and email in order to get an update (over a week later). When I finally got a reply, GPH had cancelled my order due to lack of suitable stock. If we had been contacted promptly when the order was made, we would have had time to source from an alternative supplier and wouldn't have wasted time chasing GPH for information.
Ordered and paid then received a email saying that they would contact either by email or sms to mobile but never got either I had to phone my local branch to see why I hadn’t been told my order was ready for collection ordered on 28th April and didn’t get it until the 8th may
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I asked for delivery to be on 3 May not 29 April and especially not at 07.00 in the morning. We were not ready to receive and the driver was not very helpful in resolving
Ordered 2 different items and I have received email saying both of the items not in stock. I had a look at the web site after receiving email cancelling my order and item showing in stock, if it is out of stock why not removing from your web site???
Product not received yet!!!
They advertised a product they did not have ln stock and wasted my time.
My order never came and you didn’t reply to my email!!!
I’ve had a good relationship at gph until now Your always low on stock Went to take delivery but they had a big wagon in the way asked if the drive could move forward a couple of feet as there was two vans with trailers try to get materials the response was no you can wait Next over limit on stop no probs paid sum money then still told there was a problem Then asked too up monthly exp up Then got a phone call saying why I haven’t submitted my accounts which has nothing to do with my personal business Then said if I don’t do it I’ll be stopped yet again I’m not a big business but I do pass on too gph to my customers who spend money with them Got to the stage now it’s effecting my business and I’m going to have use somebody else Must admit didn’t see this coming from these guys My response is you’ve stopped me using you so I’ve stopped paying you I’m also sick of being spoken down to by accounts dept From now on any customer ask me who you use for supplies I know what my response will be Feel let down all I’m trying to do is get value for money for my business and customers but there blocking me so time to move on thanks
order not processed until I phoned to check on progress 4 days after placing order.
GPH Builders Merchants Ltd is a reputable supplier of building materials and related products, catering primarily to the construction and renovation sectors. With branches located in Inverurie, Ellon, Westhill, and Stonehaven, the company serves a diverse clientele that includes trade professionals, self-builders, and DIY enthusiasts. The company offers a wide range of products, including timber, insulation, plumbing supplies, and essential tools, ensuring that customers have access to everything they need for their building projects. GPH Builders Merchants is committed to providing high-quality materials and expert advice, making it a trusted resource for those involved in construction and home improvement.
This profile hasn't been claimed by the business owner.