GPH Builders Merchants Ltd is a reputable supplier of building materials and related products, catering primarily to the construction and renovation sectors. With branches located in Inverurie, Ellon, Westhill, and Stonehaven, the company serves a diverse clientele that includes trade professionals, self-builders, and DIY enthusiasts. The company offers a wide range of products, including timber, insulation, plumbing supplies, and essential tools, ensuring that customers have access to everything they need for their building projects. GPH Builders Merchants is committed to providing high-quality materials and expert advice, making it a trusted resource for those involved in construction and home improvement.
GPH Builders Merchants Ltd receives high praise for its exceptional service and prompt delivery, with many reviewers highlighting the straightforward ordering process and competitive pricing. Customers appreciate the efficient handling of orders, often noting that deliveries arrive on time or even earlier than expected.
Positive experiences are frequently mentioned, such as quick responses to issues, like damaged items, which are resolved promptly. However, some consumers express concerns regarding communication, particularly about the lack of confirmation emails for order readiness, leading to minor confusion. Despite these complaints, the overall sentiment remains overwhelmingly positive, with many customers eager to recommend GPH Builders Merchants for their reliable service and quality products.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 182 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 7 |
| Sep 24 | 5.0 | 5 |
| Oct 24 | 4.0 | 5 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 4.7 | 3 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 5.0 | 6 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 3 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 182 most recent reviews.
“Couldn’t fault the service”
“The next day delivery turned out to take about three weeks and had to be chased”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +10% | 182 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 25 |
Bottom line: GPH Builders Merchants Ltd is #5 of 5 on overall rating in this group.
182 reviews of GPH Builders Merchants Ltd. Filter by what matters to you.
The next day delivery turned out to take about three weeks and had to be chased. When chased I was told the order did not get despatched for some reason so they would now send it next day and refund the postage cost. After that it still took several days to arrive and I had to chase for the postage refund three times. Other than this, the product is fine and thanks for stocking it.
Turned out to be a bit of a mare really, originally got the company of fb(and we all know how that can go) but turns out it's a ligit company. But then went a bit sideways....order went missing, redelivered, half the order missing, chasing redelivery then finally a refund. Gave it 2 stars just for the fact that customer service tried there best to help, otherwise it would have been 1. Shame as like I said, seems like a real company, spoke to real people on the phone, but based on my first order, I won't be able to use again.
Ordered online to save time or so I thought. No e mail saying it was ready so went to GPH and no record of the order as it hadnt been printed off. Met with the usual miserable staff that made me feel that my business was a total inconvenience to them (not the first time). I always try to support local businesses but will try to avoid using GPH again.
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GPH Builders Merchants Ltd is a reputable supplier of building materials and related products, catering primarily to the construction and renovation sectors. With branches located in Inverurie, Ellon, Westhill, and Stonehaven, the company serves a diverse clientele that includes trade professionals, self-builders, and DIY enthusiasts. The company offers a wide range of products, including timber, insulation, plumbing supplies, and essential tools, ensuring that customers have access to everything they need for their building projects. GPH Builders Merchants is committed to providing high-quality materials and expert advice, making it a trusted resource for those involved in construction and home improvement.
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