GPH Builders Merchants Ltd is a reputable supplier of building materials and related products, catering primarily to the construction and renovation sectors. With branches located in Inverurie, Ellon, Westhill, and Stonehaven, the company serves a diverse clientele that includes trade professionals, self-builders, and DIY enthusiasts. The company offers a wide range of products, including timber, insulation, plumbing supplies, and essential tools, ensuring that customers have access to everything they need for their building projects. GPH Builders Merchants is committed to providing high-quality materials and expert advice, making it a trusted resource for those involved in construction and home improvement.
GPH Builders Merchants Ltd receives high praise for its exceptional service and prompt delivery, with many reviewers highlighting the straightforward ordering process and competitive pricing. Customers appreciate the efficient handling of orders, often noting that deliveries arrive on time or even earlier than expected.
Positive experiences are frequently mentioned, such as quick responses to issues, like damaged items, which are resolved promptly. However, some consumers express concerns regarding communication, particularly about the lack of confirmation emails for order readiness, leading to minor confusion. Despite these complaints, the overall sentiment remains overwhelmingly positive, with many customers eager to recommend GPH Builders Merchants for their reliable service and quality products.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 182 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 7 |
| Sep 24 | 5.0 | 5 |
| Oct 24 | 4.0 | 5 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 4.7 | 3 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 5.0 | 6 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 3 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 182 most recent reviews.
“Couldn’t fault the service”
“The next day delivery turned out to take about three weeks and had to be chased”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +10% | 182 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 25 |
Bottom line: GPH Builders Merchants Ltd is #5 of 5 on overall rating in this group.
182 reviews of GPH Builders Merchants Ltd. Filter by what matters to you.
The delivery itself was brilliant, and the driver was v helpful and friendly. Only reason for 4 stars and not 5 is not getting any message from GPH to let me know when the delivery was due. It was just luck I was in. But I’d still use again. Great product, price and service- just let me know……
We would have given five stars, but the Westhill site has the most awkward access. Parking is difficult if not a bit dangerous.
Quality products, but limited selection. Store stock not priced. Great delivery service but delivery charges not clear.
My initial encounter with GPH didn't start off on the best note, but the exceptional customer service I received when I encountered an issue is what compels me to give them a 4-star rating. I placed an order for flooring from GPH, and their pricing was exceedingly competitive compared to the market. Factor in the added benefit of free delivery, and it was a no-brainer decision. However, the delivery was handled by DX, and that's where things took a turn for the worse. The flooring was mistakenly delivered on the wrong day and arrived in a damaged condition, necessitating a replacement. In my moment of frustration, I reached out to GPH, and to my pleasant surprise, they responded promptly. They displayed a deep understanding of my situation and acted swiftly, arranging for a replacement shipment via a pallet carrier to ensure the new flooring would arrive in pristine condition and in a timely manner. It's this level of customer service that's becoming increasingly rare in today's world, and for that reason, I wholeheartedly recommend this company to others.
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Ordered an awkward item to ship. Arrived damaged, but quite understandable! However, GPH were happy to refund in full without question. Thanks!
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Despite giving detailed delivery instructions on my order form, these were not passed on to the delivery driver who had to phone for directions to my house. This needs attention. Apart from that, the delivery was fine but getting an email saying my delivery had been shipped on Monday , it wasn’t delivered till the Friday!
Order delivered quickly.
GPH Builders Merchants Ltd is a reputable supplier of building materials and related products, catering primarily to the construction and renovation sectors. With branches located in Inverurie, Ellon, Westhill, and Stonehaven, the company serves a diverse clientele that includes trade professionals, self-builders, and DIY enthusiasts. The company offers a wide range of products, including timber, insulation, plumbing supplies, and essential tools, ensuring that customers have access to everything they need for their building projects. GPH Builders Merchants is committed to providing high-quality materials and expert advice, making it a trusted resource for those involved in construction and home improvement.
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