They won’t let me cancel my order after…
They won’t let me cancel my order after 3 mins of placing the order. Ridiculous: will never purchase again

Harney & Sons Fine Teas is a retailer specializing in a diverse selection of over 300 tea blends, including black, green, white, herbal, and specialty teas. The company sources high-quality ingredients from around the globe, providing customers with options such as loose leaf tea, tea bags, and various tea accessories. In addition to their extensive tea offerings, Harney & Sons also features a range of gift items, including tea gifts, samplers, and teapots, catering to both tea enthusiasts and casual drinkers alike. Targeting a wide audience, the company serves individual consumers looking for premium tea experiences, as well as those in search of thoughtful gifts for various occasions. With an easy-to-navigate online platform, customers can conveniently shop for their favorite teas and accessories, making Harney & Sons Fine Teas a preferred choice for quality tea products.
Harney & Sons Fine Teas garners mixed reviews, with a significant number of customers expressing dissatisfaction primarily due to poor customer service and order management issues. While many reviewers praise the great flavors and high quality of the teas, noting them as a favorite, a substantial portion of feedback highlights frustrations with the company's handling of orders and customer inquiries.
Complaints about being locked out of accounts after a website upgrade, inability to change orders, and double charges are prevalent. Additionally, some consumers mention that the website is not user-friendly and has led to delays in order processing. Despite the enjoyment of the tea itself, the overall sentiment leans negative, with many loyal customers feeling let down by the service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 33 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 1 |
| Oct 24 | 2.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 2.5 | 2 |
| Mar 25 | 2.3 | 4 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 33 most recent reviews.
“Amazing selection, high quality and flavorful teas, and good customer service”
“I’ve been a loyal Harney & Sons customer for years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 2.1 out of 5 (poor) | 2.3 out of 5 (poor) | — | 33 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 3.9 out of 5 (good) | — | 1,000 |
Bottom line: Harney & Sons Fine Teas is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.5).
33 reviews of Harney & Sons Fine Teas. Filter by what matters to you.
They won’t let me cancel my order after 3 mins of placing the order. Ridiculous: will never purchase again
Slow shipping, meh tea quality. what gets ,me most is their price gouging. Some teas have more than doubled in price. For example, when I started buying Yin Hao tea from them it was only $39. The tea wasn't that great but with a discount I felt it was worth it. The price for the same tea just two years later is now $70.
I have been buying chocolate tea from H & S for almost 10 years and until recently I would have left 5 stars. They sent vile chocolate tea that tasted like a harsh chemical. I wrangled a refund with some effort, waited a while and reordered thinking I'd get a different batch. This one also tastes and smells like a harsh chemical, like it might be harmful to one's health (the loose leaf - the sachets are okay). I am now trying to get a refund for the loose leaf. They sent me a postage label but I am 71 with a neurological disorder that causes profound fatigue and I will have to drive across town and stand in a line that's usually long. I have called and emailed asking them to send a carrier to pick up the package and am now on hold, although it's fairly soon after they opened, for a very long time. I don't know what's happened to their good tea and their good service but this really stinks. I came back to add to my review. After an hour and a half or 2 hours of effort, including being on hold a long time this morning, I talked with someone who was helpful and courteous and somewhat clarified the problem. She said they had a new distributor supplying vanilla tea and they knew there was a problem and were looking for a new distributor. When I asked what that had to do with chocolate tea, she said they are now putting vanilla in the chocolate tea. (It's unclear why.) She refunded me following which I got another email from the unhelpful person who had sent me a screen shot that was incomplete and unhelpful. She sent another unhelpful screen shot that was miniscule and when enlarged cut off most of the picture. Totally unhelpful!!!!!! And very frustrating. I will check back in a few months to see if the chocolate tea is getting good reviews again. In the meantime this has been a dreadful experience.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
For the most part I have always had good experiences with H&S and have been a customer for many years. But their customer service, if you can call it that, is non-existent. I recently sent H&S an email about a concern regarding a small green piece of plastic I found in my loose leaf tea along with a pic of the piece. Waited over 24 hours for a response and still have not heard from anyone. I wasn't expecting them to do backflips but a simple, "we are so sorry" and "we will check our quality control" would have made me happy but NOTHING and I trashed almost a whole pound of tea... H&S will be losing a longtime customer and I will be letting my friends, family, and others know about the quality and lack of customer service... **Update** H&S has initiated a partial refund but did not indicate in the email why and still no apology or assurance of quality checks.
The earl gray I received was so bland that I think it must be stale black tea and that’s it, yuck … the orange pekoe was ok but not great… the only good thing I received was the tins that the tea came in… I was so disappointed that I contacted the owner, he offered no explanation for the poor quality … rip off … won’t order from here again. Boo
I can't comment on the tea as I never received it. On enquiring as to when my order would arrive I was informed that the order number I had was for an old order which had already been delivered. When I sent proof of the order with that number and proof that my payment had been taken on the date I placed the order I never heard back from them. I called a few times and every time I was spoken to rudely and told they have no record of me or my order, yet managed to take my money. Therefore if I could give them a minus score I would. They are ignorant, bad mannered and cheating liars.
The order had been dispatched after 7days so it appears that they will take your money, but who knows when you will get your tea. No respond from customer service Truly disappointed!
I have being ordering from Harney and Son since 2020, both on their website and Amazon. I place two orders in October, one on the 17th and the other on the 24th. When after over a week and I had not gotten any tracking information for either order; especially on the order placed on the 17th, I called customer service. I was told that the order should have been sent out and I should get it in a few days. I felt that I was being blown off. After a few days when I did not get any tracking information on my orders, I sent an email and didn’t get a response. I contact Harney and Sons once again because I had have not gotten the order made on 17th and had only just received the order made on the 24th. When I made contact, I felt blown off once again and was told once again that I would get the order in a couple days, but I still had not gotten any tracking information, so I knew that I was being lied to. Buyer be careful about ordering from here. The service has become unacceptable and less than standard. It appears that they will take your money, but who knows when you will get your tea. What bothers me the most is there was no real concern about my order and how I felt about not getting my order. I will not be ordering from here again, there are to many other tea companies to choose from. Very disappointed! Displeased Customer
I have always had excellent tea from Harney. I have been buying tea from them for over 10 years.I am very happy with their selection and quick shipping.Their sales and coupons are many.My favorite fruit blend is Blood Orange.My favorite black tea blend is Queen Catherine.My favorite white tea is White Vanilla Grapefruit.My favorite flavored black teas are Black Currant,Earl Gray Supreme and Hot Cinnamon Spice.My favorite flavored green tea is Green Hot Cinnamon Spice.
I tried to get ahold of customer service but didn't get too far. I just wondered if they're teas always go bad. The last 18 bags of my 50 sachet bag are bitter and have a strange smell.
I visit H&S mostly for their blends and flavored teas. Their fancier single-origins stuff can be found elsewhere for better price and quality, for the most part. Their flavored offerings tend to be good quality, rarely having an "unnatural" taste to them, like some other brands. Most of their standard teas are torn leaf, not large full leaves, which is actually not a bad thing since it makes them more suitable for filling them in my own disposable tea bags that I purchase elsewhere.
I have had nothing but excellent experiences ordering from Harney and Sons for more than half a decade. They offer a great variety of premium tea at relatively fair prices. Recently, their timely move to offer free shipping on every order has made them my number one choice for tea of any kind. Their products always arrive well-packed and in great condition, and they will often throw in a few sachets of teas you didn't order just for you to try. While I have always loved ordering teas in the Historic Royal Palaces collection, I have recently been interested in their teas themed on holidays. Among all their flavors, I can give my highest recommendation to their Blood Orange and their Earl Grey Supreme.
What a great find! I am a regular tea consumer, drinking 5 to 7 large cups a day. Most places sell ounces not pounds, and that can bring prices way up. My recent purchase went flawlessly, receiving exactly what I wanted, quality is excellent, received quickly. Would highly recommend to any tea lover.
Harney & Sons Fine Teas is a retailer specializing in a diverse selection of over 300 tea blends, including black, green, white, herbal, and specialty teas. The company sources high-quality ingredients from around the globe, providing customers with options such as loose leaf tea, tea bags, and various tea accessories. In addition to their extensive tea offerings, Harney & Sons also features a range of gift items, including tea gifts, samplers, and teapots, catering to both tea enthusiasts and casual drinkers alike. Targeting a wide audience, the company serves individual consumers looking for premium tea experiences, as well as those in search of thoughtful gifts for various occasions. With an easy-to-navigate online platform, customers can conveniently shop for their favorite teas and accessories, making Harney & Sons Fine Teas a preferred choice for quality tea products.
This profile hasn't been claimed by the business owner.