HM Chairs specializes in the refurbishment and sale of Herman Miller Aeron chairs, catering to both individual and corporate customers seeking high-quality office seating solutions. The company offers expertly refurbished chairs at affordable prices, ensuring a blend of comfort, style, and sustainability. With a commitment to customer satisfaction, HM Chairs provides a 12-month warranty on all refurbished products. In addition to its focus on quality, HM Chairs offers free UK nationwide shipping and international shipping options, making it accessible to a wider audience. The company also promotes a price match guarantee, allowing customers to shop with confidence. By prioritizing affordability and customer service, HM Chairs serves those in need of ergonomic office furniture without compromising on design or functionality.
HM Chairs receives overwhelmingly positive feedback, with many reviewers praising the quality of their chairs and the exceptional customer service. Customers frequently highlight the prompt delivery and the condition of the chairs upon arrival, often describing them as looking nearly brand new.
Reviewers appreciate the helpfulness of the staff, particularly Adam, who is noted for his quick responses and assistance throughout the purchasing process. However, there are a couple of critical comments regarding the condition of some chairs, with one customer reporting a chair arriving two weeks late and in terrible condition. Despite these isolated complaints, the majority of experiences reflect satisfaction with the products and services offered. Overall, HM Chairs is highly recommended for its great service and quality offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 7 |
| Oct 24 | 5.0 | 6 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 5.0 | 5 |
| Feb 25 | 5.0 | 5 |
| Mar 25 | 5.0 | 3 |
| Apr 25 | 3.0 | 2 |
| May 25 | 5.0 | 1 |
| Jun 25 | 4.5 | 2 |
| Jul 25 | 5.0 | 9 |
| Aug 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I would highly recommend HM Chairs”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | −5% | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: HM Chairs is #2 of 5 on overall rating in this group.
60 reviews of HM Chairs. Filter by what matters to you.
Over a year ago
I would highly recommend HM Chairs. I ordered an Aeron and it arrived quickly. The chair itself was it great condition. I few marks but very light. It practically looks brand new. Support was quick to... See more
Over a year ago
Excellent quality Atlas headrest for my Herman Miller chair, speedy delivery reasonable price
Over a year ago
It was easy to order. The chair came well packaged. I contacted their customer service late in the evening and received a reply first thing in the morning. All in all, the chair was a really good pric... See more
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I would highly recommend HM Chairs. I ordered an Aeron and it arrived quickly. The chair itself was it great condition. I few marks but very light. It practically looks brand new. Support was quick to respond when I got slightly confused over a dispatch email (the fault was on me, not on HM Chairs). I wouldn’t think twice about ordering something again.
I had a positive experience purchasing through HM Chairs - Adam was helpful and responded quickly when I contacted him with a few questions prior to ordering. He also offered me a discount when I found the same product available for less money elsewhere. The chair arrived very quickly and is in good (used) condition, with its original HM warranty sticker still in place. The only issue I had was with its delivery, but that was down to the DPD driver, rather than HM Chairs.
Excellent quality Atlas headrest for my Herman Miller chair, speedy delivery reasonable price
It was easy to order. The chair came well packaged. I contacted their customer service late in the evening and received a reply first thing in the morning. All in all, the chair was a really good price and my experience has been a good one. Happy to buy from them again.
Chair came on time and it looks brand new near enough. Really happy. Thank you.
Good quality chair and HM Chairs were incredibly responsive and helpful throughout as UPS tried their best to ruin the UK to Portugal delivery process.
Fantastic service great value.
5 months ago I was looking to buy a professional grade chair for my home office set-up as I was having some back and hip issues using my old, terrible £40 chair. I sent email enquiries about a few different options to HM Chairs and Adam replied to me with a ton of awesome advice about which would be helpful and how some of the features worked. I have watched a lot of chair review videos on YouTube before I spoke with Adam and I have to say that the email conversations with him were way more helpful than what I saw in the videos online. I ended up purchasing a Herman Miller Mirra 2 chair from HM Chairs as this had the most suitable customisations and settings for my needs (even over the Aeron). The item arrived as new, had a 12 month warranty and 5 months in has really helped sort my back and hip issues related to the previous chair. I can work sat on it for 8-10 hours and it doesn't feel like I have been that static at all. A month ago I need to query something and the follow-on service was just as awesome. It was Adam again that I spoke with and he offered help, guidance and support throughout and all was resolved really well. These items are not cheap, even second-hand and the level of personalised service, support, advice and follow-on care was impeccable and was the selling point for buying the chair through HM Chairs. I have previously worked in retail management for 17 years and hugely value customer service. The service from Adam and HM Chairs was perfect and importantly the item is too. My advice is just get in touch with them and ask any questions that you need to. The service will speak for itself. Thanks again guys, I'll always recommend you.
Super reconditioned aeron stool, like new, and HM were really helpful and responsive to questions. Highly recommended.
I bought one of HM Chairs a few months ago, an Areon Size C fully loaded specially. I wanted to wait a few months before reviewing because I cannot review a chair like this in only a few weeks of use. I used to have an old gaming chair that would cause me physical pain to sit on after a few hours, and since I started working at home, I could not be expected to sit in agony for hours on end on this old gaming chair. Finding a Size C fully loaded Aeron is very hard, Size A and Size B are very available in comparison, and if you are a very tall and big guy like me, the Size C Aeron is absolutely the perfect chair for people who spends more time sitting than standing. HR Chairs packaged this thing really well, it only comes in 2 pieces out of the box, the base and the back rest. Assembly is super simple, just slot in the back rest and screw in the bolts given to you, and you're done. Adjusting the chair is very easy, though I really would recommend watching some videos on what to do and not to do with these chairs when it comes to their functions, just so the experience is smoother and nothing gets damaged internally. I can tell that these chairs are defiantly refurbished to a high standard, the chair I received had no marks on any of the body or arm rests. It looked practically new! Though I would say the seat on my chair is a little saggy more than they usually are, and the hydraulic was possibly replaced as part of the refurbishment process and sometimes is a bit sticky when getting off of the chair so it makes as small thud as the chair rises back up into the normal position, but those are perfectly fine with me and doesn't take away from the quality of the chair. One thing to note is that because these chairs are mesh, they can get dusty really fast, so make sure to have a brush or blower handy every now and then. Herman Millar chairs are expensive, even at second hand prices, but when people say the change in posture and feeling when sitting on one is totally different, it's true, I never believed it myself until I started using this one, and I've had 0 pain sitting on this chair since I started using it, so it was totally worth it!
Bought a chair that wasn't quite as expected when received. After sending some photos and explaining the issues a return was arranged and refund issued without problem which was appreciated. Communication was good and straight forward.
Chair arrived quickly and well packaged. It’s in really good condition and as described! All good here
Very helpful guidance on requirements. Fair price and prompt delivery
After reading positive reviews I was excited to order from HM Chairs, and thought everything would go smoothly. I couldn't have been more wrong. My chair was dispatched 14 days after I ordered it. During these 14 days I received multiple emails telling me that the chair would be dispatched right away, and that the company had an unexpected number of orders, and all chairs are prepared individually to ensure quality. All of this turned out to be false. I suspect that they sold me a chair that wasn't in stock and that's why I had to wait so long, because when the chair finally arrived it was in a terrible state. I ordered the chrome aeron "fully loaded". Someone had sprayed most of the chrome components with silver spray paint, God knows why, and they'd apparently not masked anything off because the black plastic parts all have silver overspray on them! The chair smelt like motor oil and the whole thing felt oily to the touch. I spent over an hour cleaning it with soapy water, which I had to change about 5 times as it got filthy. I was also able to rub most of the silver spray paint off the chrome parts, but unfortunately it won't come off the plastic. I told the seller about all of this via email and gave them the opportunity to make it right however they wish, but a week later I've heard nothing. Overall this was one of the most disappointing shopping experiences I've ever had.
The chair I received had a defect so I let them know and they set up a return and refund promptly. Adam was polite with his communication and quick to respond.
Great price and good communication when I called them
HM Chairs specializes in the refurbishment and sale of Herman Miller Aeron chairs, catering to both individual and corporate customers seeking high-quality office seating solutions. The company offers expertly refurbished chairs at affordable prices, ensuring a blend of comfort, style, and sustainability. With a commitment to customer satisfaction, HM Chairs provides a 12-month warranty on all refurbished products. In addition to its focus on quality, HM Chairs offers free UK nationwide shipping and international shipping options, making it accessible to a wider audience. The company also promotes a price match guarantee, allowing customers to shop with confidence. By prioritizing affordability and customer service, HM Chairs serves those in need of ergonomic office furniture without compromising on design or functionality.
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