HM Chairs specializes in the refurbishment and sale of Herman Miller Aeron chairs, catering to both individual and corporate customers seeking high-quality office seating solutions. The company offers expertly refurbished chairs at affordable prices, ensuring a blend of comfort, style, and sustainability. With a commitment to customer satisfaction, HM Chairs provides a 12-month warranty on all refurbished products. In addition to its focus on quality, HM Chairs offers free UK nationwide shipping and international shipping options, making it accessible to a wider audience. The company also promotes a price match guarantee, allowing customers to shop with confidence. By prioritizing affordability and customer service, HM Chairs serves those in need of ergonomic office furniture without compromising on design or functionality.
HM Chairs receives overwhelmingly positive feedback, with many reviewers praising the quality of their chairs and the exceptional customer service. Customers frequently highlight the prompt delivery and the condition of the chairs upon arrival, often describing them as looking nearly brand new.
Reviewers appreciate the helpfulness of the staff, particularly Adam, who is noted for his quick responses and assistance throughout the purchasing process. However, there are a couple of critical comments regarding the condition of some chairs, with one customer reporting a chair arriving two weeks late and in terrible condition. Despite these isolated complaints, the majority of experiences reflect satisfaction with the products and services offered. Overall, HM Chairs is highly recommended for its great service and quality offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 7 |
| Oct 24 | 5.0 | 6 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 5.0 | 5 |
| Feb 25 | 5.0 | 5 |
| Mar 25 | 5.0 | 3 |
| Apr 25 | 3.0 | 2 |
| May 25 | 5.0 | 1 |
| Jun 25 | 4.5 | 2 |
| Jul 25 | 5.0 | 9 |
| Aug 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I would highly recommend HM Chairs”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | −5% | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: HM Chairs is #2 of 5 on overall rating in this group.
60 reviews of HM Chairs. Filter by what matters to you.
Sold a Herman Miller Aeron chair to HM Chairs. They offered a good price and pickup. The payment was immediate. Very polite and efficient staff. The person who came for pickup took extra care to avoid damage to the wall as he carried the chair down to his van. Highly recommended.
Amazing customer service, very good quality product for good price. Highly recommend this company
Couldn’t be happier with my purchase. Adam was incredibly helpful making sure everything was correct with the chair I’d chosen. Many thanks
I ordered a refurbished Herman Miller chair from HM Chairs for my office, and it’s been a fantastic investment. The chair looks and feels practically brand new, and the comfort it provides is second to none. It’s made such a difference to my workday, especially during long hours at the desk. The team at HM Chairs were helpful and knowledgeable, making the whole buying process easy. Delivery was quick and the chair was well-packaged. I’m already considering ordering more for the rest of the office. Highly recommend their service and quality!
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I received my Aeron Chair Size B in perfect condition, you honestly would not be able to tell it was second hand. Sadly I had to return my chair due to it being too small. So with this company I've gone through the ordering process and the return process alongside a concern of mine that I won't get into. I can say through out everything the support and professionalism at HM Chairs has been outstanding, I am still going through a concern of mine but they have been with me every step of the way making me feel secure and valued as a customer, I will be doing further business with this company in the near future. Highly recommend, from the shipping times, the quality of the chair and the customer support they offer, top marks.
Chair delivered quickly but more importantly it was perfect. I couldn’t find even a scratch as if it was brand new.
I was so happy when I found this company. I had been trying to buy casters for my Herman Miller chair for ages. Great find!
Absolutely fantastic chair! Exactly how it was advertised if not better. The kind man even put new wheels on them and the chair looks brand new, he was also very responsive and quick to reply and was friendly. Great addition to my office. I would definitely be getting one more from HM Chairs for my wife.
Mo From HM chairs was absolutely brilliant with giving advice to me during my purchase. Also great communication all around. I love my new HM chair which has made a big difference to my back. Soon I’ll go back to get a headrest as well!
Very fast delivery, arrived next working day with a 1hr time slot. Chair really is in great condition. Would recommend
Chair was as advertised and in excellent, clean condition. Packaged well and arrived in timely manner. Would definitely recommend.
The condition of the chair was well beyond my expectations for a second hand chair, almost immaculate except for a couple of bits of paintwork rubbing. Super fast delivery. I cannot recommend enough.
The entire process, the communication, flexibility and the assistance during the collection was impeccable. I wish that there was more professionals that take pride in their work as HM Chairs team does. If I were to buy another office chair, or needing to recommend a supplier, HM Chair is definitely a place to go.
HM Chairs specializes in the refurbishment and sale of Herman Miller Aeron chairs, catering to both individual and corporate customers seeking high-quality office seating solutions. The company offers expertly refurbished chairs at affordable prices, ensuring a blend of comfort, style, and sustainability. With a commitment to customer satisfaction, HM Chairs provides a 12-month warranty on all refurbished products. In addition to its focus on quality, HM Chairs offers free UK nationwide shipping and international shipping options, making it accessible to a wider audience. The company also promotes a price match guarantee, allowing customers to shop with confidence. By prioritizing affordability and customer service, HM Chairs serves those in need of ergonomic office furniture without compromising on design or functionality.
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