Had a defect in my chair
Had a defect in my chair. Just sent evidence and they setup a return collection for the chair. Refunded no problem.

HM Chairs specializes in the refurbishment and sale of Herman Miller Aeron chairs, catering to both individual and corporate customers seeking high-quality office seating solutions. The company offers expertly refurbished chairs at affordable prices, ensuring a blend of comfort, style, and sustainability. With a commitment to customer satisfaction, HM Chairs provides a 12-month warranty on all refurbished products. In addition to its focus on quality, HM Chairs offers free UK nationwide shipping and international shipping options, making it accessible to a wider audience. The company also promotes a price match guarantee, allowing customers to shop with confidence. By prioritizing affordability and customer service, HM Chairs serves those in need of ergonomic office furniture without compromising on design or functionality.
HM Chairs receives overwhelmingly positive feedback, with many reviewers praising the quality of their chairs and the exceptional customer service. Customers frequently highlight the prompt delivery and the condition of the chairs upon arrival, often describing them as looking nearly brand new.
Reviewers appreciate the helpfulness of the staff, particularly Adam, who is noted for his quick responses and assistance throughout the purchasing process. However, there are a couple of critical comments regarding the condition of some chairs, with one customer reporting a chair arriving two weeks late and in terrible condition. Despite these isolated complaints, the majority of experiences reflect satisfaction with the products and services offered. Overall, HM Chairs is highly recommended for its great service and quality offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 7 |
| Oct 24 | 5.0 | 6 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 5.0 | 5 |
| Feb 25 | 5.0 | 5 |
| Mar 25 | 5.0 | 3 |
| Apr 25 | 3.0 | 2 |
| May 25 | 5.0 | 1 |
| Jun 25 | 4.5 | 2 |
| Jul 25 | 5.0 | 9 |
| Aug 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I would highly recommend HM Chairs”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | −5% | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: HM Chairs is #2 of 5 on overall rating in this group.
60 reviews of HM Chairs. Filter by what matters to you.
Had a defect in my chair. Just sent evidence and they setup a return collection for the chair. Refunded no problem.
Bought a refurb Herman Miller Aeron from these folks in May 2024, I could not even tell that it wasn't brand new! And for a quarter of the price of a new one. Had a few questions about the product beforehand and the team were responsive and informative. Highly recommend, if I ever need another HM in future I'll be sticking with these folks.
Enquired about a repair , could not have been more helpful and communication brilliant . The Guys helped me amend from a visit to them to a visit to me , I knew there would be an additional charge and rightly so . On top of that top guys .
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There was an issue which was extremely frustrating at the time. What has impressed me was their desire to put things right. I had never purchased or used their services before. Once my concerns were noted they went above and beyond to solve my issue, offering a solution to me via text on a Sunday evening! Keep this up guys, this will make you stand out in the market. I have a business in the start up phase, when the time comes to purchase chairs, you will be the people I reach out too.
Ordered 2 chairs from this company that were delivered well within the expected delivery date. Both chairs are incredibly good quality for refurbs so well worth the price I paid. I was missing some wheels from one set and they posted a set out next day delivery which was amazing service. I would highly recommend this company.
I needed to get an ergonomic chair to help my back, and HM Chairs is great value for money, the chair I bought looks almost new and has been refurbished to a very high standard. I was able to go and see the chair and try it out, then it was delivered to me a few days later. Thanks!
well priced chair, came early, very nice.
A quality product at a great price.
Ordered an Aeron refurb and I was expecting some scuffs and was praying the mesh wouldn't be replaced with a cheaper version. It came within a few days and I've got to say, this might be my favourite purchase of the year. The chair might as well be brand new, all of the components are all good - no scratches, scuffs or holes. I only saw some marks on the arm rests but they were able to be wiped off. Most importantly to me, the mesh is original. The seller forgot to include castor wheels with the chair, I used the site's live helper and they got back to me and shipped wheels next day. Great service, would recommend them!
Excellent service. Highly recommended.
I struggled to make contact or arrange an appointment with Herman Miller authorised repairs. I don’t want to be unfair but because I only had one chair I do wonder if there was any interest in my repair. In the end I contacted a relatively local dealer who also sells & repairs used HM Aeron chairs. What mostly impressed me about the two gentlemen that called was their honesty & very fair prices charged. They are not authorised dealers to Herman Miller but they give a service worthy of a good review. In my opinion saved the day!
I needed my Herman Miller Aeron chair repaired—one armrest needed reattaching and the back locking mechanism was faulty. Adam quickly took the chair apart, identified the issues straight away, and had all the necessary parts on hand. He even gave the chair a full service, and now it feels brand new! Excellent work, top company, and very reasonably priced. Thank you!
Great friendly service, great product and great price. Highly recommended.
Bought a refurbished Aeron Classic. Delivered within 48 hours. Honestly, it looks and feels brand new. Just perfect! I'm a very happy customer :)
HM Chairs specializes in the refurbishment and sale of Herman Miller Aeron chairs, catering to both individual and corporate customers seeking high-quality office seating solutions. The company offers expertly refurbished chairs at affordable prices, ensuring a blend of comfort, style, and sustainability. With a commitment to customer satisfaction, HM Chairs provides a 12-month warranty on all refurbished products. In addition to its focus on quality, HM Chairs offers free UK nationwide shipping and international shipping options, making it accessible to a wider audience. The company also promotes a price match guarantee, allowing customers to shop with confidence. By prioritizing affordability and customer service, HM Chairs serves those in need of ergonomic office furniture without compromising on design or functionality.
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