There's still hope.
Hi All, while I has a similar experience to all of you at the start my issue was resolved so I hope this can be of some help. I ordered DVDs back in January and they still had not arrived by the end of last week. I sent an email and got an automated response which was frustrating. I then went into my HMV account and wrote a message through that detailing my issue and my frustration. Thankfully I got in contact with Jane who basically in the space of 24 hours had refunded my account for all money owed and said that she was still hopeful the DVDs would arrive at some stage. The universe being a strange thing the DVDs arrived the day after I got my refund! I got back in contact with Jane who said to keep the DVDs as it's the least they can do after the long wait. So maybe try writing a message directly from your HMV account and you might get a response from a representative which is much more helpful.
