hmv Ireland is a prominent retail brand specializing in the sale of music, movies, and gaming products. Operating through both physical stores and an online platform at hmv.ie, the company caters to a diverse customer base that includes music enthusiasts, film lovers, and gamers seeking a wide range of entertainment options. The company offers a variety of products, including vinyl records, CDs, DVDs, Blu-rays, and video games, as well as merchandise related to popular media franchises. With a focus on providing a comprehensive shopping experience, hmv Ireland aims to meet the needs of consumers looking for both new releases and classic titles. By maintaining a strong presence in the Shopping & Fashion category, hmv Ireland continues to serve as a trusted destination for entertainment products in the Irish market.
HMV Ireland receives overwhelmingly negative feedback from customers, with a staggering 92% of reviews rating the company 1 star. While some reviewers praise the physical store experience, highlighting the pleasant atmosphere and helpful staff at the Henry Street location, these positives are overshadowed by widespread complaints about order fulfillment and customer service.
Many consumers report issues with delayed or missing orders, with some waiting weeks for items that never arrive. Frustrated customers express dissatisfaction over unresponsive support, citing multiple attempts to reach out without any resolution. The sentiment surrounding HMV Ireland is largely negative, as the majority of people feel let down by the company's service and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The customer service I received was unbelievable, not only was the man who served me incredibly friendly but he also...”
“All my emails to customer service have been ignored and when I posted on their facebook page my comments have been de...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.3 out of 5 (poor) | 50 out of 100 | 1.1 out of 5 (poor) | 1.6 out of 5 (poor) | 1.1 out of 5 (poor) | — | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: hmv Ireland is #5 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.1).
60 reviews of hmv Ireland. Filter by what matters to you.
I went to HMV shop to see what it is like and WHAT A SHOP I loved it I got a lot of good stuff the staff were very nice and if you are looking for an Nintendo Switch game it would normally cost €79.99 in a different shop but here it costs €45.00 I recommend going to this shop for some of your Christmas shopping
I recently visited the new HMV store on Henry Street, looking to buy a specific vinyl I had been looking to buy for a very long time. The customer service I received was unbelievable, not only was the man who served me incredibly friendly but he also had a full knowledge of the band I was interested in. We spoke about every concert they had played in Ireland and further, how many number 1's they have had and the influence they have had on Irish music. I read on his tag his name was Paul and just felt he deserves the credit, I've been to many music stores and have never experienced such a good atmosphere and knowledge to back it up. Looking forward to seeing a Store opening closer to my home in Cavan Mairead S
Excellent customer service. Great to see the new store back on Henry street
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hmv Ireland is a prominent retail brand specializing in the sale of music, movies, and gaming products. Operating through both physical stores and an online platform at hmv.ie, the company caters to a diverse customer base that includes music enthusiasts, film lovers, and gamers seeking a wide range of entertainment options. The company offers a variety of products, including vinyl records, CDs, DVDs, Blu-rays, and video games, as well as merchandise related to popular media franchises. With a focus on providing a comprehensive shopping experience, hmv Ireland aims to meet the needs of consumers looking for both new releases and classic titles. By maintaining a strong presence in the Shopping & Fashion category, hmv Ireland continues to serve as a trusted destination for entertainment products in the Irish market.
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