
hmv Ireland is a prominent retail brand specializing in the sale of music, movies, and gaming products. Operating through both physical stores and an online platform at hmv.ie, the company caters to a diverse customer base that includes music enthusiasts, film lovers, and gamers seeking a wide range of entertainment options. The company offers a variety of products, including vinyl records, CDs, DVDs, Blu-rays, and video games, as well as merchandise related to popular media franchises. With a focus on providing a comprehensive shopping experience, hmv Ireland aims to meet the needs of consumers looking for both new releases and classic titles. By maintaining a strong presence in the Shopping & Fashion category, hmv Ireland continues to serve as a trusted destination for entertainment products in the Irish market.
HMV Ireland receives overwhelmingly negative feedback from customers, with a staggering 92% of reviews rating the company 1 star. While some reviewers praise the physical store experience, highlighting the pleasant atmosphere and helpful staff at the Henry Street location, these positives are overshadowed by widespread complaints about order fulfillment and customer service.
Many consumers report issues with delayed or missing orders, with some waiting weeks for items that never arrive. Frustrated customers express dissatisfaction over unresponsive support, citing multiple attempts to reach out without any resolution. The sentiment surrounding HMV Ireland is largely negative, as the majority of people feel let down by the company's service and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The customer service I received was unbelievable, not only was the man who served me incredibly friendly but he also...”
“All my emails to customer service have been ignored and when I posted on their facebook page my comments have been de...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.3 out of 5 (poor) | 50 out of 100 | 1.1 out of 5 (poor) | 1.6 out of 5 (poor) | 1.1 out of 5 (poor) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: hmv Ireland is #5 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.1).
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hmv Ireland is a prominent retail brand specializing in the sale of music, movies, and gaming products. Operating through both physical stores and an online platform at hmv.ie, the company caters to a diverse customer base that includes music enthusiasts, film lovers, and gamers seeking a wide range of entertainment options. The company offers a variety of products, including vinyl records, CDs, DVDs, Blu-rays, and video games, as well as merchandise related to popular media franchises. With a focus on providing a comprehensive shopping experience, hmv Ireland aims to meet the needs of consumers looking for both new releases and classic titles. By maintaining a strong presence in the Shopping & Fashion category, hmv Ireland continues to serve as a trusted destination for entertainment products in the Irish market.
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