Quick and clean
Quick and clean, no wasting time

Housekeep is a London-based domestic cleaning service that connects customers with experienced and vetted house cleaners. The platform allows users to easily book one-off or recurring cleaning services tailored to their needs, starting from £18.50 per hour. Customers can enter their postcode to find the best local cleaner, manage their cleaning schedule online, and enjoy a cashless payment system for convenience. Targeting busy individuals and families in London, Housekeep aims to make domestic cleaning a hassle-free experience. With a focus on reliability and customer satisfaction, the company provides responsive support and a straightforward booking process. Housekeep's commitment to quality cleaning services has garnered numerous positive reviews from users, reinforcing its reputation as a trusted choice for home cleaning needs.
Housekeep receives overwhelmingly positive feedback from customers, who frequently praise the great service and the quality of cleaning provided. Reviewers highlight the efficiency and friendliness of the cleaners, noting that many jobs are completed thoroughly and in a timely manner.
The app is also commended for its ease of use and flexibility, making scheduling straightforward. However, some customers mention occasional issues with last-minute cancellations, although they appreciate the prompt resolution by customer support. Overall, the combination of excellent cleaning results and responsive service contributes to a highly favorable impression. With a majority of reviews reflecting satisfaction, Housekeep is regarded as a reliable choice for home cleaning services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very easy app to use”
“The customer support through the Help Desk was almost non existent, yet strangely the after-sale support was extremel...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.5 out of 5 (poor) | — | 60 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | — | — | 596 |
Bottom line: Housekeep is #2 of 5 on overall rating in this group. On service, Prime Property Management scores higher (4.8 vs 4.2).
60 reviews of Housekeep. Filter by what matters to you.
Really good experience for a couple of years but last 6 months has been terrible. Regular cleaner needed to move her hrs to a slot that wasn’t convenient. They tried to get a replacement but the people they sent were awful. Either incredibly slow (one room and a wipe over kitchen surfaces in 2.5hrs), or fast but very careless. But it was the behaviour- ranging from last minute cancellations, to covering up breakages, to making moves on me. Just made it such a stressful experience Eventually we found one who did a reasonable job (though far slower than our original cleaner). He did two sessions and then took 6 weeks off. Housekeep have been no help in resolving and just say there’s a shortage of cleaners at the moment. Have decided to get our original cleaner back and move things round to try and make it work. But looking round for options to get an arrangement that works for us and for the cleaner It’s a shame as when it worked it was great
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Great cleaner
We went through Housekeep for our end of tenancy clean and ended up with Nicole and Marius coming over to do the job. And they didn’t just do the job, they smashed it. 5 years of living in a property does a thing or two to the carpets, fridge and oven but they genuinely brought it back to feeling like the day we first stepped foot in the flat. Highly recommended.
Great service
He did a professional deep cleaning and the results were excellent. Very smiley, kind, and easy to communicate with. Honest and trustworthy, which I really appreciated. I would definitely recommend him.
😃🤙😎🌟🥇🏆🏅🚀🌞✨
Jyoti was extremely pleasant and great at her job.
The cleaner was 1 hour late, didn't clean the kitchen properly (despite being handed out a detailed list of everything that needed to be cleaned), and didn't complete the 2 hours (she did 1h45 in total). The customer support through the Help Desk was almost non existent, yet strangely the after-sale support was extremely reactive, and called me 5 times in 30 min. They most the could offer me was a voucher of 30 min (whilst the minimum booking time is 2 hours for a clean) and they refused to compensate me with anything better. Avoid.
very professional and good cleaning team
Housekeep is a London-based domestic cleaning service that connects customers with experienced and vetted house cleaners. The platform allows users to easily book one-off or recurring cleaning services tailored to their needs, starting from £18.50 per hour. Customers can enter their postcode to find the best local cleaner, manage their cleaning schedule online, and enjoy a cashless payment system for convenience. Targeting busy individuals and families in London, Housekeep aims to make domestic cleaning a hassle-free experience. With a focus on reliability and customer satisfaction, the company provides responsive support and a straightforward booking process. Housekeep's commitment to quality cleaning services has garnered numerous positive reviews from users, reinforcing its reputation as a trusted choice for home cleaning needs.
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