Housekeep is a London-based domestic cleaning service that connects customers with experienced and vetted house cleaners. The platform allows users to easily book one-off or recurring cleaning services tailored to their needs, starting from £18.50 per hour. Customers can enter their postcode to find the best local cleaner, manage their cleaning schedule online, and enjoy a cashless payment system for convenience. Targeting busy individuals and families in London, Housekeep aims to make domestic cleaning a hassle-free experience. With a focus on reliability and customer satisfaction, the company provides responsive support and a straightforward booking process. Housekeep's commitment to quality cleaning services has garnered numerous positive reviews from users, reinforcing its reputation as a trusted choice for home cleaning needs.
Housekeep receives overwhelmingly positive feedback from customers, who frequently praise the great service and the quality of cleaning provided. Reviewers highlight the efficiency and friendliness of the cleaners, noting that many jobs are completed thoroughly and in a timely manner.
The app is also commended for its ease of use and flexibility, making scheduling straightforward. However, some customers mention occasional issues with last-minute cancellations, although they appreciate the prompt resolution by customer support. Overall, the combination of excellent cleaning results and responsive service contributes to a highly favorable impression. With a majority of reviews reflecting satisfaction, Housekeep is regarded as a reliable choice for home cleaning services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very easy app to use”
“The customer support through the Help Desk was almost non existent, yet strangely the after-sale support was extremel...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.5 out of 5 (poor) | — | 60 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | — | — | 596 |
Bottom line: Housekeep is #2 of 5 on overall rating in this group. On service, Prime Property Management scores higher (4.8 vs 4.2).
60 reviews of Housekeep. Filter by what matters to you.
Multiple different cleaner who are unreliable and poor customer service where I am not notified what is going on. I am still waiting to receive my keys back despite cancelling my account! Do not recommend!!!
The positivity and kind, very professional
Housekeep helps me put my house cleaning on autopilot. I really appreciate it for not having to think that much about organizing a cleaner.
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I contacted Housekeep to enquire about having a cleaner to come to my home every fortnight to dust shelves & general housekeeping tasks. All I wanted was a quote on how much was this going to cost me. After having had their response I took my two week holiday to have a break. As I didn't reply straight away I started to receive loads of emails with different offers from them trying to persuade me to take up their offers. In approx 2 months & possible slightly longer I received over 50 emails from them trying to get me to hire someone to come for the position I was wanting to employ. The amount of emails was overwhelming virtually on the brink of me thinking that this may be a scam & I still think it could be. It's either that or they are so desperate for business, which doesn't surprise me either. Therefore, I never took up their offers. Just beware....
Setting up the cleaning appointment was easy and efficient. The clean itself was amazing - the place has never looked so good. Highly recommend the company as a whole and the cleaning team in particular.
They are able to take feedback and improve service with every visit
First regular clean booked for today between 9am and 12pm. At 11:45, with no sign of the cleaner, I used the chat function in the app to find out whether try were coming. Response was the cleaner had an emergency and couldn't make it. Why wasn't I told that without having to enquire. The clean is niw rescheduled for Monday, but I'm unsettled by the whole experience today. Not a great first impression!!
We are absolutely delighted with the exceptional service provided by Sharon. She is a truly valued member of our home’s routine — someone whose naturally pleasant demeanour makes every interaction effortless and warm. Her dedication and commitment to delivering a top tier standard of cleaning is consistently evident, and it’s exactly why we don’t want to work with anyone else. Her reliability, professionalism, and genuine care for the quality of her work set her apart. We fully appreciate everything she brings, and we highly recommend her to anyone looking for outstanding, trustworthy, and thoughtful service.
Daniel was great. Would highly recommend.
Terrible company , cleaner damaged my bath and have offered two hours of credit to the account ( intially one but I had to call and complain again ). If the cleaner damages your property don’t expect them to pay for it because they will not . ( the “robust”accidental damage that they are referring to is them crediting your housekeeper account to book with them again , not paying for the actual damage )
Patrick was brilliant. Extremely polite, respectful, and clearly takes pride in his work. The standard of cleaning was excellent and the whole experience was smooth and stress-free. Would definitely book again.
I booked a regular clean and filled all the information about my property, including the fact that I have a dog and cat. When cleaner arrive he mentioned he was not told about the dog and that he would not clean unless we put our dog away (only place cleaner does not need to clean is the patio and will not leave my dog out in the cold given I had advised she would be home). Cleaner was also extremely rude to my wife when he saw the dog. Company called to discuss the issue and implied the issue was my fault for not putting my dog away instead of theirs for not communicating to cleaner appropriately.
Housekeep is a London-based domestic cleaning service that connects customers with experienced and vetted house cleaners. The platform allows users to easily book one-off or recurring cleaning services tailored to their needs, starting from £18.50 per hour. Customers can enter their postcode to find the best local cleaner, manage their cleaning schedule online, and enjoy a cashless payment system for convenience. Targeting busy individuals and families in London, Housekeep aims to make domestic cleaning a hassle-free experience. With a focus on reliability and customer satisfaction, the company provides responsive support and a straightforward booking process. Housekeep's commitment to quality cleaning services has garnered numerous positive reviews from users, reinforcing its reputation as a trusted choice for home cleaning needs.
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