HealthSource Medical Associates is a telemedicine platform that specializes in virtual healthcare services, providing patients with access to personalized and compassionate care. The company offers a wide range of services, including acute care and chronic illness management, aimed at helping individuals achieve their health goals. With a focus on whole-person wellness, HealthSource Medical Associates connects patients with board-certified physicians who are trained in family medicine. Targeting individuals seeking immediate healthcare solutions as well as those managing ongoing health challenges, HealthSource Medical Associates strives to bridge the gap in healthcare accessibility. Their mission emphasizes the importance of expert guidance and support throughout the patient's health journey, ensuring that quality care is just a click away. For more information, visit their website at hsourcemed.com.
HealthSource Medical Associates receives overwhelmingly positive feedback from its patients, with many praising the exceptional care provided by Dr. Sally Sartin and her team.
Reviewers highlight the professionalism, compassion, and attentiveness of the staff, noting that they make the process of obtaining FMLA and STD paperwork worry-free and efficient. Customers appreciate the quick response times and the thorough evaluations, which contribute to a smooth experience. While the majority of reviews are glowing, one reviewer mentions a delay in receiving paperwork, indicating that there may be occasional administrative hiccups. Overall, the sentiment is highly favorable, with many recommending the practice for its supportive and caring approach to patient needs.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 62 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 18 |
| Mar 25 | 5.0 | 23 |
| Apr 25 | 5.0 | 13 |
| May 25 | 5.0 | 3 |
| Jun 25 | — | 0 |
| Jul 25 | 4.6 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 62 most recent reviews.
“I had a great experience with Dr”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 62 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | 10 |
Bottom line: HealthSource Medical Associates is #3 of 5 on overall rating in this group.
62 reviews of HealthSource Medical Associates. Filter by what matters to you.
Dr. Sartin is absolutely fabulous. Her services are easy to access and she is so understanding and helpful. I would highly recommend her to anyone who needs assistance with FMLA or short term disability paperwork. She truly is amazing!
I’ve spent years struggling with chronic medical issues—sciatic pain, nerve damage, hernia recovery—and have been through so many providers who didn’t take me seriously or made me feel like I was a burden. That changed the moment I started working with Dr. [Last Name] and their team. They listened, truly listened, and went above and beyond to help me—not just with treatment, but also with the paperwork I needed to stay employed and manage my condition safely. From FMLA to job accommodations to my disabled parking placard, they were compassionate, responsive, and incredibly thorough. For the first time in a long time, I felt seen, validated, and supported by a medical provider. I can’t thank them enough for their care. If you’re struggling to find a provider who actually advocates for you—this is the place. Highly recommend.
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I was so frustrated trying to get an appointment to speak with a provider who could fully help me, but got no where. After a little research, I found and called My Doctor's Note, aka HealthSource Medical Associates and actually spoke with a person who answered my questions. After that I felt comfortable making an appointment. I met with Dr. Sartin, he was amazing. He empathically listened to all my concerns and gave me great recommendations. I felt understood and finally got the help I needed. He submitted all my docs very quickly and I was approved for my leave. I highly recommend, Dr. Sartin and his team!
I’m extremely thankful for Dr. Sartin and his team. They were not only professional but also responded promptly, making the entire process much smoother. The relief I felt knowing everything was taken care of allowed me to focus on my health without the added stress. I truly appreciate their support and highly recommend their services! Honestly want to give another big thanks to you all! I’ve been experiencing some pain after my dental procedure, which has kept me up at times—as expected—but I’m so relieved to have the much-needed time to take care of myself and manage it properly. The last time I took a medical leave in 2021/2022, the entire process was incredibly stressful. This time around, I was truly amazed at how smooth everything was. It was the first leave where I could genuinely focus on my health and well-being without added stress. I will definitely turn to you all again for any future leave needs!
Dr. Sartin was extremely helpful! She was very concerned about my condition and my family trauma I had experienced. Her and her team was very speedy in responding to your needs! They filled out all my paperwork filled and wrote me a letter. Thank You Dr. Sartin for all your help with my condition!
Dr. Sartin really is a great Doctor she’s very empathetic, her and team are extremely quick to respond on the portal, if you need paperwork filled out for external reasons they are right there ready to help you immediately and the entire process is seamless. Thank You Dr. Sartin!
The entire process was seamless, and the communication was exceptional. Dr. Sally Sartin is truly amazing — thorough, patient, and attentive. I would highly recommend her without hesitation. 10/10 experience!
Dr. Satin and team has been such a blessing. This visit was perfect and what I admire about her is her empathy and understanding of my pain and stress. I really couldn’t have asked for a better Experience than this. Thank you, thank you, such a blessing and I will definitely be back and referring others to you that are in the same boat and of need of your assistance.
Excellent at giving me the care and required paperwork. Very much appreciated.
Dr Sartin was very compassionate and understanding during my visit. She listened to my concerns and we came up with a treatment plan. I would highly recommend her as a doctor to family and friends.
My experience with Dr. Sartin was awesome. He was extremely kind, compassionate, and understanding to my healthcare concerns, and provided strong care and recommendations going forward. In addition, his platform allows for easy communication and document upload which is a huge time-saver. Thank you Dr. Sartin for everything today! You certainly have a lifelong customer in me, and I would recommend anyone considering Telemedicine to give HealthSource Medical Associates a whirl!
Dr. Sartin was extremely kind and flexible with my appointment. I could not recommend him, or his team more! If I could give more than 5 stars, I would! Thank you Aaron, I really appreciate you and the kindness you displayed to me during a time of struggle. It was a breath of fresh air.
HealthSource Medical Associates is a telemedicine platform that specializes in virtual healthcare services, providing patients with access to personalized and compassionate care. The company offers a wide range of services, including acute care and chronic illness management, aimed at helping individuals achieve their health goals. With a focus on whole-person wellness, HealthSource Medical Associates connects patients with board-certified physicians who are trained in family medicine. Targeting individuals seeking immediate healthcare solutions as well as those managing ongoing health challenges, HealthSource Medical Associates strives to bridge the gap in healthcare accessibility. Their mission emphasizes the importance of expert guidance and support throughout the patient's health journey, ensuring that quality care is just a click away. For more information, visit their website at hsourcemed.com.
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