Hub Health Reviews (Jul 2025): Is It Legit? Trust Score 2.4/5 from 28 Reviews | CrowdTrust

Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.4	28	100%		● Low

2.4 / 5 overall

=

28 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 1.8▲ 0.8
12-month avg: 1.9
All-time: 2.4
Category avg: 4.4

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Trend	Reviews
Hub HealthThis company	2.4 out of 5 (poor)	100 out of 100	2.5 out of 5 (poor)	2.6 out of 5 (poor)	—	28
Rula	4.6 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	2.6 out of 5 (poor)	—	1,000
PlushCare Virtual Healthcare: online doctor	3.9 out of 5 (good)	100 out of 100	3.3 out of 5 (fair)	—	—	45
Phoenix Health Tourism Consulting Services Inc.	5.0 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	12
Medin	5.0 out of 5 (good)	100 out of 100	—	—	—	10

Bottom line: Hub Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 2.5).

1 review

Jul 10, 2025

Featured

Amazing doctors

Amazing doctors. SO compassionate and good at what they do. I'm so thankful for someone finally listening to me and helping me.

1 review

Jul 3, 2025

Featured

I payed $25 for them to tell me that…

I payed $25 for them to tell me that they couldn't help me and I should consult a GP... Don't waste you money on this scam!

1 review

Jun 17, 2025

Featured

Poor Communication and Inaccurate Certificate

I had a very frustrating experience. There was incorrect information on my medical certificate, but it was impossible to get in touch with anyone to fix it. The phone number leads to an automated message saying no one is available and to leave a message—but no one calls back, and emails go unanswered. Additionally, for a work medical certificate, you're not speaking to a doctor, but to someone with a nursing qualification, which wasn't made clear upfront. Overall, a very poor service with no accountability.

1 review

Jun 13, 2025

Featured

No customer service

No customer service Needed a doctors certificate for work, they sent me a message that they would call me within 10 minutes. This message came through about two seconds before the call and the phone rang for about two rings and I missed the call before I could even pull the phone out of my pocket and look at the number. They are meant to then call back within 30 minutes but that never happened. It gives you the option to book a time for a call back but when following the prompts it then says that you can not book a time. Unable to call or talk to anyone as it is all automated

cathryn Phillips

1 review

May 12, 2025

Disgusting / total scam

Disgusting , took my $50 , to be told go see a doctor! Aren’t you a doctor?! Couldn’t prescribe basic medication. Rang Updoc, script sent through within 2 minutes! Asked for refund, refused . Total scam! Can’t believe NIB health fund recommends them on there membership app!

1 review

Mar 8, 2025

Waste of money and Time

Waste of Money and Time! This website seems like a scam. I went to the pharmacy to buy paracetamol, but they insisted my symptoms required antibiotics and that I needed to consult a doctor through Health Hub. I submitted my request and received a call within 60 minutes, but the consultation lasted for less than two minutes. The doctor simply told me I didn’t need antibiotics—just Panadol, which I already knew. They essentially charged me for nothing. It feels like an easy way for them to make money, and I won’t be using this provider again.

1 review

Feb 13, 2025

Absolutely Awful

Awful, stay away if you have any issues pertaining to womens' health or mental health. They deny simple requests (birth control) that will prevent you from unaliving yourself. Absolutely disgusting company. So, after denying a simple script, they refuse to refund you.

Joyce Addenbrooke

1 review

Jan 14, 2025

Paid my money but no call

Paid my money and booked a date/time. 11 days later, 10 minutes after my scheduled appointment time, I get a message that her shift was finishing, it was too late and would reschedule my appointment. Nothing! I’ve called and left messages. Absolute SCAM! Don’t waste your time or money

1 review

Nov 21, 2024

Not even worth 1 star.

Not even worth 1 star. I just spent $45 for a consult that took 2 minutes to tell me I am not above the BMI required for medical treatment for weightloss. No other support or advice was given except to eat better and exercise more. I think that if someone is joining the program they are reaching out as a last resort. To not even be given some other kind of support or resource is incredible poor service. I cant believe I spent $45 for a 2 minute phone call that went no where and I am still sitting in this position of not knowing how else to help with my weightloss which is also affecting my mental health. ALL OF THIS was mentioned in the form i had to complete PRIOR to the phone call. What a ridiculous service, yet a fantastic way to scam people of their money.

1 review

Nov 19, 2024

Horrible!

Horrible!! Encourage you to contact them if you require anything more in way of support then completely ghost all of your messages for 5 days straight even though they know you’re desperately trying to contact them!! Forget it. Find a good local bulk bill or Telehealth service which will cost you leads and you can at least contact someone if you need help! Do not use this service . Completely unprofessional , uncontactable and unhelpful. Thanks for nothing

Julie Sutherland

1 review

Oct 21, 2024

Paid the $25 for a medical certificate-…

Paid the $25 for a medical certificate- It took them 8 hours to contact me. However- after a brief phone conversation- my medical certificate was emailed through

1 review

Oct 3, 2024

Don't bother with this scam

Don't bother with this scam, they charge you for an appointment then never call.

1 review

Sep 27, 2024

Disappointed with Service

I had a consultation which was great, got me script and paid for the product a lot of money. Then they said it has been sent to me. The parcel came all the way to Quorn Post Office. The Post Office received a phone call from the freight company her name was gabby at Adelaide Airport (Startrack) they then sent an email and said to send parcel back to sender which is Hub health who have my money. I have no idea why this was sent back. I have sent multiple emails trying to find out what is going on between hub health and Startrack no one will tell me beside blaming the other party. I would dearly like some communication, and I can't afford to purchase this again. I either want all my money back or my parcel sent back to me. I'm concerned as it's supposed to be kept cold, so I certainly don't want the original as it come from Queensland and then to Adelaide Regional and then Back to Queensland. Come on someone please tell me what's going on. No one wants to help me. Quick to take your money and no support. I guess I have to go to consumer affairs now. I shouldn't have to do this. Also there is no phone number you can ring to speak to someone from Hub Health. If anyone who reads this has any ideas id love to hear from you. :(

1 review

Sep 24, 2024

Good attention and care for the customer…

The doctors called EXACTLY when they said they would. I wanted a weightloss treatment. They did give it to me but at a low dose to begin. When i had issues they agreed i should stop it and were happy to find an alternative. Long consultation. They really do listen. Thanks doctors. This service could improve with competitive price of prescription and also fast / same day delivery or pick up option. Also no access to invoice until after medication has dispatched which means you cant claim for a few days.

1 review

Sep 18, 2024

Expensive placebos

They sell nothing more than expensive placebos that don’t work, have tried two products for them for two seperate things and they have no effect.Its a scam

1 review

Aug 22, 2024

I applied for a prescription and the…

I applied for a prescription and the clinician could not have been more helpful I’m very happy

1 review

May 27, 2024

I paid for a call

I paid for a call, I then joined the queue in the afternoon, I did not receive a call, then in the morning of the following day, I rejoined the queue where it said the waiting time was approximately 15 minutes, I have been waiting over 2 hours and cannot get in contact with anyone to find out what is going on. This site is a scam.

1 review

May 9, 2024

The practitioner did not turn up for…

The practitioner did not turn up for the appointment and took my money... This company is a SCAM!

1 review

Jan 15, 2024

I was repeatedly asked to pay for…

I was repeatedly asked to pay for medication after already paying for it and so had to wait extra time to receive it. Weeks later I am still receiving messages asking to pay for the medication I have already received after being told by the support team that I would no longer receive these messages. I will definitely never recommend hub health to anyone.

Maximilian Körner

1 review

Dec 5, 2023

Late in service

Late in service, no customer service