Humana is a health insurance company that provides Medicare Advantage, Medicare supplement, and commercial health insurance plans to individuals and groups. The company offers various healthcare services and benefits administration, serving millions of members across the United States. Humana focuses on health and wellness programs alongside traditional insurance coverage to support member health outcomes.
Reviewers generally express satisfaction with Humana, highlighting the reliable Medicare coverage and valuable benefits such as dental and vision options. Many customers appreciate the efficient claims process and the helpfulness of the customer service team, noting that representatives provide clear guidance on benefits.
The Go365 wellness program also receives praise for its rewards and gym membership discounts. However, some consumers report frustrations with billing issues, citing multiple errors that require extensive follow-up. Additionally, there are mentions of a limited network of specialists and challenges with the prior authorization process for medications. Overall, while there are areas for improvement, the majority of feedback reflects a positive experience with Humana's services.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health Insurance.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 33 out of 100 | — | 0 |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | 100 |
12 reviews of Humana. Filter by what matters to you.
7 months ago
Happy with most aspects of my Humana plan but wish they had more specialists in my area. Had to drive 45 minutes to see an in-network dermatologist. The coverage is good once you find the right doctor... See more
7 months ago
Really impressed with their Go365 wellness program. You can earn rewards for healthy activities and the gym membership discounts are a nice bonus. The health insurance coverage has been reliable too,... See more
7 months ago
Had to call about my Medicare Advantage plan and the representative was incredibly helpful. She walked me through all my options and helped me understand my benefits better. The hold time was reasonab... See more
7 months ago
My health insurance through Humana has been reliable for the past two years. Claims get processed quickly and my doctors are all in-network. The website could use some work though - it's not very intu... See more
Quick answers to the questions people ask most.
Humana offers Medicare Advantage plans, Medicare Supplement insurance, prescription drug plans, employer-sponsored health insurance, dental and vision coverage, and specialty products. They serve both individual consumers and employer groups with comprehensive health insurance solutions.
You can find in-network providers using Humana's online provider directory on their website or mobile app. Simply enter your plan type, location, and the type of provider you need to see available options in your area.
Humana's customer service is typically available Monday through Friday from 8 AM to 8 PM local time, with some departments offering extended hours. Specific hours may vary by plan type and location, so check your member materials or website for exact times.
Most claims are filed automatically by your healthcare provider. If you need to submit a claim yourself, you can do so online through your member portal, by mail, or by fax using the claim forms available on Humana's website.
Yes, most Humana health plans include prescription drug coverage. Coverage varies by plan, with different formularies (lists of covered drugs) and cost-sharing amounts for different medication tiers.
You can access your benefits through Humana's member portal online or via their mobile app. This allows you to view your coverage details, find providers, track claims, and manage your account 24/7.
Depending on your plan type, you may need a referral from your primary care physician to see a specialist. Check your plan documents or contact customer service to understand your specific referral requirements and ensure the specialist is in-network.
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Happy with most aspects of my Humana plan but wish they had more specialists in my area. Had to drive 45 minutes to see an in-network dermatologist. The coverage is good once you find the right doctors though.
Really impressed with their Go365 wellness program. You can earn rewards for healthy activities and the gym membership discounts are a nice bonus. The health insurance coverage has been reliable too, with most of my claims processed without issues.
Had to call about my Medicare Advantage plan and the representative was incredibly helpful. She walked me through all my options and helped me understand my benefits better. The hold time was reasonable and the whole experience was positive.
My health insurance through Humana has been reliable for the past two years. Claims get processed quickly and my doctors are all in-network. The website could use some work though - it's not very intuitive when trying to find specific information about coverage.
Chose Humana for Medicare Advantage after comparing several options. The dental and vision benefits included in my plan are better than what I had before. Happy with my decision overall.
My employer offers Humana and it's been adequate for my needs. The prescription coverage is decent and routine care is well covered. Sometimes the customer service wait times are longer than I'd like, but the representatives are knowledgeable when you do get through.
Had surgery last month and Humana handled everything efficiently. No surprise bills and the pre-authorization went through quickly. Very satisfied with how they managed a stressful situation.
Been with Humana for about 18 months now. The monthly premiums are competitive and I like that they offer telehealth options. My only complaint is that some specialists require referrals which can slow things down when you need care quickly.
The Humana app makes it easy to check my benefits, find doctors, and track claims. Much more user-friendly than their website. Customer service has been responsive when I've needed help.
Switched to Humana Medicare last year and couldn't be happier. The prescription drug coverage has saved me hundreds of dollars and their wellness programs are actually useful.
The health coverage itself is fine, but I've had multiple billing errors that required several phone calls to resolve. It's frustrating when you're paying for a service and have to spend your own time fixing their mistakes.
Overall satisfied with my plan but the prior authorization process can be frustrating. Sometimes it takes weeks to get approval for medications my doctor prescribed. When everything works smoothly though, the coverage is comprehensive and affordable.
You can reach Humana customer service by calling the number on your member ID card, visiting their website at humana.com, or using their mobile app. Phone numbers vary by plan type and are available 24/7 for urgent matters.
Humana typically covers emergency room visits when you have a medical emergency, regardless of whether the hospital is in-network. However, if it's determined the visit wasn't for a true emergency, you may be responsible for higher out-of-network costs.
Yes, Humana offers various wellness programs including fitness benefits, health screenings, and preventive care services. Many preventive services like annual check-ups and vaccinations are covered at no cost to members when received from in-network providers.
Humana is a health insurance company that provides Medicare Advantage, Medicare supplement, and commercial health insurance plans to individuals and groups. The company offers various healthcare services and benefits administration, serving millions of members across the United States. Humana focuses on health and wellness programs alongside traditional insurance coverage to support member health outcomes.
