1 review

Apr 16, 2024

Overall it was a good environment but…

Overall it was a good environment but the quality of headphone was terrible, you can hear the audio of other candidates even if they are sitting far away from you with your headphones on.

Report

Festus Nwabuiro

1 review

Apr 15, 2024

Excellent service

student placement - study abroad

Report

Juraj Septak

1 review

Apr 11, 2024

Rip-off and incompetent service

I have never had such an awful experience with a company, not to mention that I have been ripped off for almost 300€! Now I see that other people had the same experience, despite IDP making me believe I am the only one and that I am the problem. They wrote: "Please note that exam software did not have any issues as we had other Test Takers that were successfully able to complete the test. We understand there could be technical difficulties and we tried to assist you as well." But do not be fooled - there was no attempt of true assistance. Despite going back and forth with them for almost 2 months now, all I have received were copy-pasted responses to my e-mails. I thought I would get closer to a resolution when I noticed they have a complaint form on their website, which you can use to escalate the issue to IDP's 'head office', but in the end, all I got was another generic e-mail from the same agent that has been 'assisting' me all along. The customer service at IDP seems to be structured in a way, where they keep you in a cycle until you get tired and let them get away with taking your money without providing any service. To provide a bit of context to my issue, if someone needs it - the problem in my case was that the Inspera Exam Portal app asked for additional access to my microphone and camera, only after letting me into the testing system. I was not able to grant these, since the app does not allow test takers to leave the full screen mode. Upon contacting support through the Chat option in the portal (without an answer) and via email, I had to close the app to grant access and come back, but was locked out of the exam. IDP Online did not provide any support on the day of the exam, except informing me that my IELTS test was terminated without a right for a refund.

Report

Beatriz Dos

1 review

Apr 4, 2024

The worst experience of my life

I took an online test on March 22nd. The Inspera app crashed constantly. I tried 3 different computers and the same problem occurred - whenever the speaking test started the screen would go all white and become irresponsive, kicking me out of the platform. The IT team kept sending me a "copy-paste" type of message saying I was the one to blame because my internet connection was not stable. I had an internet speed of 98mpbs at the time of test, and had proof that this was not the issue. Now they are refusing to reimburse me and keep sending me the same copy-paste message. I will take legal action against this company. My advice is: do not attempt using IDP, use the British Council and sign up for an in-person computer test.

Report

jonette

1 review

Mar 30, 2024

just spoke to Ahmed today regarding my…

just spoke to Ahmed today regarding my enquiry and it was nice talking to him. the information he is conveying is clear and my enquiry has been answered. thanks IDP

Report

Sonya Steffanova

1 review

Mar 24, 2024

Extremely unprofessional

Firstly, I encountered issues during the pre-test check conducted by proctors. Their behavior was unprofessional and inappropriate. They made demands that were unrelated to the testing process, such as asking me to remove my artworks from my walls and exposing too much of my neckline, which made me feel uncomfortable and violated my privacy. I felt like I was being treated like a criminal, which was an experience unlike anything I’ve encountered before, even at airport security. Furthermore, the proctor's accent made it extremely difficult for me to understand his instructions (he was non native speaker). Despite my request to speak more slowly, he continued to mumbled rapidly, exacerbating the communication barrier. This became particularly problematic during the listening portion of the test when the sound cut out, and the proctor failed to provide assistance or address the issue promptly. I even sent a couple of messages explaining the audio is cut off and he never responded to me. So the whole listening part was not completed. The app was crashing all the time... Never ever again I will take an online ielts test!

Report

Consumer

1 review

Mar 14, 2024

App crash - and no refund - unresponsive

I gave a test last night with IDP singapore online, using the Inspera application. Their application does NOT work and they refuse to issue refund. I tried with 3 different laptops, and also have screenshots showing the application crashed and that the examiner audio was not audible- despite successful speaker and microphone tests. Despite that, they are unresponsive and are refusing to give a refund . I need a refund on my test, so that I can book an in person one and avoid their buggy app. Refund Request: Speaking Test - 11476

Report

ZMA

1 review

Mar 14, 2024

Test annulled while following proctor instructions-no refund

While taking the online test a wake-up alarm (since the test was at 0500AM, because the service is based out of south-east asia) went off. Immediately I signaled the proctor who told me to close the portal and come back immediately. I did as instructed. While trying to log back in they had locked my exam, which made logging back in impossible. Afterwards I received a mail that the exam was cancelled and no refund was possible. After that they ghosted me altogether. Save yourself many dollars and do not use this service. Is is misleading at best and malicious at worst. After your payment is made any and all excuses will be used to cancel your test, without refund of course.

Report

Stephen Tay

1 review

Mar 3, 2024

Experience with IDP Singapore's UK overseas study team

Going to IDP for help on overseas education really depends on your luck. If you are assigned a strong adviser who is experienced and responsible, then you are in luck. However, IDP also hires a lot of new people like Shannon, who dont know her work and takes a long time to response. There is a lack of customer service, and everything is via whatsapp

Report

Klaas Levelt

1 review

Feb 22, 2024

completely unreliable

After being extremely uncommunicative in the run-up to my IELTS test, they cancelled my test two weeks in a row due to 'technical issues'. This is completely unacceptable for tests that are often very time-sensitive, because people have to take them for immigration or study purposes. They also seem to have a monopoly so it's hard to find an alternative. Avoid this business if you can - some institutions will accept an alternative such as the TOEFL iBT test.

Report

A M

1 review

Feb 6, 2024

Disastrous and Nightmarish Experience

I appeared for IETLS through IDP Pakistan. The test-taking circumstances for the Speaking exam were 'nightmarish'. The examiner seemed frustrated. She was just hopping through a list of questions without even paying attention to my responses, like stereotypical English language teachers we used to have in convents when we were children. I got 8+ in Listening and Writing, and 9 in Reading. However, I got 7 in Speaking due to the examiner's constant interruptions and moody behaviour. If by mistake you register with IDP Pakistan, this Speaking examiner will make the situation even worse for you. I complained IDP about her conduct, but IDP only reviewed the recording and said the interruptions were only made to direct the focus of your response, however, that is UNTRUE. After each interruption, she completely changed the question and asked something not relevant to the previous questions. This did not allow me to fluently develop my responses in Part 1 and 3. IDP Pakistan is highly NOT RECOMMENDED if you want to take IELTS. Even for the other sections, the invigilators keep roaming over your head and keep disturbing you during the other test. Please try Duolingo English test if you want to take English exams. A lot of organisations now accept their results. Additionally, it is just for $59 (PKR 16,500), while IELTS and TOEFL cost almost PKR 60,000. This is a nightmare for a person who hardly earns PKR 50,000 a month. Taking Duolingo test is possible from the comfort of your home. There are no intimidating forces around you and you can just be yourself. Please avoid IELTS, especially from IDP Pakistan. Highly condemn how they investigate cases and eventually blame the candidates and call their complaints 'unjustified' rather than investigating the improper conduct of their examiners. How do they investigate if the examiner's conduct was intimidating and unfriendly? Do they have any means to gauge this? Just horribly devastating. IELTS, we pay you to provide a service and we need a decent test service in return. IDP Pakistan is a terrible, terrible organisation to sit for IELTS.

Report

Harsh Wagh

1 review

Jan 27, 2024

I WAS A AMAZING EXPERIENCE WITH THE IDP…

I WAS A AMAZING EXPERIENCE WITH THE IDP EDUCATION THE STAFF AND SPECIALLY THE COUNSELLOR ARE VERY SUPPORTIVE ALSO UNDERSTANDING THROUGHOUT THE PROCESS. THEY MANAGE TO GIVE THE BEST FOR THE STUDENTS WITH PROPER KNOWLEDGE. THEY PUT IN ALL THE EFFORTS FOR STUDENTS TO GET A PLACE AT THE TOP UNIVERSITIES AND MANAGE TO CREAT A GOOD PROFILE OF STUDENT AS WELL. I WENT THROUGH THE PUNE, MAHARASHTRA IDP EDUCATION BRANCH AND I AM HAPPY WITH MY EXPERIENCE WITH THEM.

Report

Gel

1 review

Jan 25, 2024

Don't bother, they're very unprofessional

Very unprofessional. The agent showed up AN HOUR LATE and did not sound prepared / knowledgeable. Now I know why they've removed their Google reviews online.

Report

Imdad Mohammad

1 review

Jan 19, 2024

Avoid idp Pakistan it’s a nightmare and…

Avoid idp Pakistan it’s a nightmare and try speaking to them they won’t understand you speaking English to them so how they test you is concerning me. The management of the centre is a joke and very unprofessional. Don’t waste your time and money using them my experience is with Islamabad

Report

Jason Spour

1 review

Jan 4, 2024

My wife, took the Life Skills B1 exam in…

My wife, Antonina Medvedeva, took the Life Skills B1 exam in Istanbul on 8th December (after they moved her exam on 16th November at the last minute). We received an email on 12th, saying the results are ready. Since then we have been waiting, because we cannot log-in to the results page. We have been calling and emailing constantly, but we do not know if she has passed and we do not know if the test has been posted. The exam itself was not ideal, because my wife was paired with a girl that spoke and understood very little English. This made it difficult for the back and forth communication. I hope that this will not go against her. Apart from paying for the exam, it has also cost us for the flights and hotel to Turkey (twice, becuase of the first cancellation). We are looking at flights for next week, so she can hopefully collect her results. Obviously, this will cost us another £200. Trying to call or recieve an email from Turkey has been slow to non-existant. Blanche at the London office, has got back to me over the last few days, but she is not part of the IELTS dept so I am still waiting. I'm not impressed in the slightest. 1 out 5 review is very generous. If I could, I would give them a lower score.

Report

Edoardo Macrí

1 review

Jan 3, 2024

Worst online experience ever.

I enrolled for the IELTS Academic test on IDP because i need a language proof certificate to apply for Master's Degree of Science. I chose IDP because it was the first online test provided by IELTS and i thought it was the fastest. On the test day I took 1-hour permit off work to take the Speaking test in the morning, as I have already prepared my MacBook with the required software and have ran all the tests required as per their TCs. While I was attending the Speaking test I've encounter the first technical issue, the fullscreen app was constantly popping in and out, distracting me a lot. Once the examiner showed (for like 1-2 seconds), the software crashed and I could log in anymore, so I immediately contacted the support, then 10-15 minutes later they replied me back providing a new window to make the Speaking exam within few minutes. I joined the waiting room again, waited for more than 30 minutes and no one showed up, as I've ended my 1h permit (it is been 1.5h now), I need to go back to work and I wrote to the support again without receiving any follow-up. Later the day I should have the Listening, Reading and Writing Test, this time using a Windows PC, but once I've entered the session I was kicked out. So I wrote to the support again and they told me that since I haven't completed the Speaking test I was not eligible for the LWR test (nobody told me previously). I've been explaining the situation to all the members of the support team for 5 days without follow-ups, I then asked for a refund or retake but they are constantly reminding me to read the Terms and Conditions, but there is not a section with technical difficulties due to the software. I strongly suggest to go to another institution like British Council (IELTS) or ETS (TOEFL) if you are applying for academic tests, their experience was way better despite the 5$ difference in price (as the time of writing)

Report

Okan

1 review

Dec 1, 2023

Very Disappointing IELTS experience and disrespectful customer service

I am extremely disappointed with their IELTS experience. First of all, they kept postponing my speaking test. Also they didn't notify beforehand I couldn't take any water bottle to the exam. Moreover, the examiner was very quiet and shy so that I struggled to hear him. When I contacted IDP to discuss the issues, they didn't accomodate my concerns. I emailed them to proceed with re-evaluation of the test but they keep me waiting endlessly. Today I gave them a call and they hung up the phone. Such a disrespectful manner!

Report

HANZLAH SHOAIB DOGAR

1 review

Nov 21, 2023

IDP Education worst institution

Idp education is worst institution ever I came across.. their employees are one of the biggest liars I came across and I have lost my trust on them completely..

Report

Khaled Hassan

1 review

Oct 28, 2023

IDP Education Worst Experience

I'm writing to share my interesting, borderline ironic experience with the IDP in New Cairo. My experience with IDP Education started months ago when I contacted IDP Egypt, thinking that they offer third-party services where they would act on my behalf in submitting PhD applications to select universities. This misunderstanding was quickly rectified when an IDP consultant explained during a Zoom meeting that IDP only offers verbal advice and does not act as a proxy for students or provide third-party services. Fast-forward to 10 days ago, when I received a follow-up call from one of the IDPs checking if I attended the IDP event at the Tolip Hotel last week. When I explained that not many PhD opportunities in education were available, she mentioned that IDP could actually act on my behalf in submitting PhD applications to different universities. When I mentioned that this contradicts what I was told before, she recommended a face-to-face meeting with a consultant. The meeting was set for Wednesday, October 23, at 4:00 p.m., with a consultant named Seham Mahmoud. I showed up and was greeted, but it seemed to be an intern or a young employee who had no idea about the meeting and innocently responded "Everybody is out at an emergency event". I was confused and frustrated by the lack of communication and organization within the consulting firm. I expressed my disappointment to the intern, hoping they would pass on my concerns to someone in charge. However, they seemed clueless and unsure of how to handle the situation. Feeling helpless, I left the office with a bitter taste in my mouth, wondering if this consulting firm was truly capable of assisting me in achieving my post-graduate academic goals, let alone my students' undergrad endeavors. I am particularly concerned about the fact that I was told two different things about IDP's services. During their initial Zoom meeting, I was told that IDP only offers verbal advice and does not act as a proxy for students or provide third-party services. However, six days later, I received a follow-up call from an IDP employee who said that IDP could actually act on my behalf in submitting PhD applications to different universities. This is a major contradiction, and it is clear that IDP does not have a clear understanding of its own services. I am also concerned about the fact that my meeting with a consultant was cancelled without notice. I took the time to show up to our meeting on time, but was greeted by an intern who said that "Everybody is out at an emergency event". I was not given any prior notice of the cancellation, and the intern seemed clueless about how to handle the situation. This is unprofessional and disrespectful, and it shows that IDP does not value its customers' time. Overall, I am very disappointed with my experience with IDP Education Egypt. I would not recommend IDP's services to any other students, particularly those who are pursuing PhDs. Here are some specific suggestions for how IDP can improve its services: 1. Improve communication between employees. All employees should be on the same page about the services that IDP offers. This will help to avoid confusion and ensure that students receive accurate information. 2. Provide better customer service. When meetings are cancelled, students should be notified as soon as possible. Employees should also be prepared to answer questions and handle problems professionally. 3. Be more organized. IDP should have a system in place for managing appointments and ensuring that students are seen on time. I hope that IDP will take my feedback to heart and make improvements to its services. One last thing worth mentioning is that IDP Education never bothered to reply to my email or address the situation in any way. I hope this review helps.

Report

Pinkal bangar

1 review

Sep 19, 2023

Support, guidance

I am Pinkal bangar. I accessed my student visa file through IDP education, jalandhar. My consultant was Aprajita singh who is very educated, diligent towards her work, supportive person. She supported and guided me in every thick and thin situation. With her good support and efforts, blessings with my family and God now, I am in my dream land and successfully arrived here. I recommend everybody that it is a good pathway to achieve your desired land. Thank you soo much Aprajita mam and the wonderful IDP team. Pinkal bangar

Report

Month	Average	Reviews
Sep 24	1.0	1
Oct 24	5.0	1
Nov 24	3.0	2
Dec 24	4.0	1
Jan 25	3.0	2
Feb 25	3.0	2
Mar 25	2.6	5
Apr 25	3.0	4
May 25	1.0	2
Jun 25	5.0	2
Jul 25	3.7	3
Aug 25	3.7	3

Company	Overall	Legit	Service	Website & app	Trend	Reviews
IDP EducationThis company	2.5 out of 5 (poor)	100 out of 100	2.8 out of 5 (fair)	1.0 out of 5 (poor)	—	60
Solomon Admissions Consulting	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.2 out of 5 (good)	—	85
Truka	5.0 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	57
Plus31 Sports	5.0 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	37
Shemmassian Academic Consulting	4.5 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	—	—	25

IDP Education reviews & trust report

IDP Education has a poor customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 22 positive reviews

Top complaintsof 37 negative reviews

How it compares

Reviews

Customer reviews (60)

Overall it was a good environment but…

Excellent service

Rip-off and incompetent service

Alternatives to IDP Education

Solomon Admissions Consulting

Truka

Plus31 Sports

Shemmassian Academic Consulting

Spivey Consulting Group

ONLINE FITNESS ACADEMY GmbH

The CrowdTrust Experience⭐

The worst experience of my life

just spoke to Ahmed today regarding my…

Extremely unprofessional

App crash - and no refund - unresponsive

Test annulled while following proctor instructions-no refund

Experience with IDP Singapore's UK overseas study team

completely unreliable

Disastrous and Nightmarish Experience

I WAS A AMAZING EXPERIENCE WITH THE IDP…

Don't bother, they're very unprofessional

Avoid idp Pakistan it’s a nightmare and…

My wife, took the Life Skills B1 exam in…

Worst online experience ever.

Very Disappointing IELTS experience and disrespectful customer service

IDP Education worst institution

IDP Education Worst Experience

Support, guidance

About IDP Education

You Might Also Be Interested In

Business Services

Upgrow

Star-Clicks.com

Electronics & Technology

GRADE MOBILE

Mazuma Mobile

Media & Publishing

Newsmax

auf1.tv