Innovative Freight Services (IFS Logistics) is a logistics and transportation company that provides freight shipping and supply chain management services. The company likely offers services such as cargo transportation, warehousing, distribution, and logistics coordination for businesses requiring the movement of goods. IFS Logistics appears to focus on providing comprehensive freight solutions to help clients manage their shipping and logistics needs.
Reviewers express significant dissatisfaction with Innovative Freight Services, highlighting a pattern of unprofessionalism and poor communication. Many customers report failed deliveries, with items left at depots for extended periods and a lack of response from the company when attempting to resolve issues.
Complaints about lazy couriers and inadequate customer service are prevalent, with several individuals noting that their calls go unanswered and their emails are ignored. Despite one positive review praising the international courier service for its speed and seamlessness, the overwhelming sentiment is negative, with consumers feeling frustrated and let down by the overall service quality. The company struggles to meet delivery expectations, leading to a poor reputation among its clientele. Overall, the sentiment is overwhelmingly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.5 | 8 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 8 most recent reviews.
“They were to deliver a refrigerator”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 1.5 out of 5 (poor) | 67 out of 100 | 1.0 out of 5 (poor) | 1.8 out of 5 (poor) | — | 8 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | 1,000 |
Bottom line: Innovative Freight Services / IFS Logistics is #5 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 1.0).
8 reviews of Innovative Freight Services / IFS Logistics. Filter by what matters to you.
Over a year ago
I used their International Courier services and I couldn’t be more pleased with the results. Fast and seamless door to door services in the matter of 2 days. Great service, communication and price.
Over a year ago
Not the best company out there by a long stretch of the imagination. They don't deliver weekends. The tracking tells you if its out for delivery that day and that's it, so I'm now sat here at 9:45pm h... See more
Over a year ago
Unprofessional and lazy courier service. Received an order from them today (that was supposed to be due 4 days ago). Had extremely poor communication from them all week. No indication whatsoever. Un... See more
Over a year ago
Absolutely appalling customer service. My order has not been delivered and they keep on palming me off, it’s been a week now of ‘attempted deliveries’ saying call cards have been left when they haven’... See more
Quick answers to the questions people ask most.
IFS Logistics provides comprehensive freight solutions including ground transportation, air freight, ocean shipping, and intermodal services. We handle both domestic and international shipments for businesses of all sizes. Our services also include warehousing, distribution, and supply chain management.
Our customer service team is available Monday through Friday from 8:00 AM to 6:00 PM EST. For urgent shipment tracking or emergency logistics support, we offer 24/7 online tracking and after-hours emergency contact options.
You can request a quote through our website, by calling our customer service line, or by emailing us with your shipment details. We typically provide quotes within 2-4 hours during business hours and require information about origin, destination, dimensions, and weight.
Yes, we offer real-time tracking for all shipments through our online portal and mobile app. You'll receive tracking numbers and regular updates on your shipment's progress from pickup to delivery.
IFS Logistics serves a wide range of industries including manufacturing, retail, automotive, healthcare, and e-commerce. We have specialized experience handling temperature-sensitive goods, hazardous materials, and oversized freight with proper certifications.
We carry comprehensive cargo insurance and will investigate all damage or loss claims promptly. Claims must be reported within 24 hours of delivery, and we work directly with customers and insurance providers to resolve issues quickly and fairly.
Yes, we operate secure warehouse facilities with inventory management, pick and pack services, and distribution capabilities. Our warehousing solutions include short-term and long-term storage options with climate-controlled environments when needed.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Unprofessional and lazy courier service. Received an order from them today (that was supposed to be due 4 days ago). Had extremely poor communication from them all week. No indication whatsoever. Until this morning when I received a text at 8am saying it would be delivered between 10.46am-12.46am. However, at 9am I went down the stairs of my building to get something from my car and there was my rug, on the ground floor (I am the second floor) next to the entrance and another persons door. They didn’t have the decency to even ring my buzzer or send any communication to let me know it was there. This could have been stolen by anyone. If there was an issue carrying a 7kg rug up two flights of stairs then at least have the manners to let the customer know. Now at midnight I have received an email to say it was delivered at 10pm 😂 Do not trust this company whatsoever. If you are a business looking for a courier steer clear. No reliable procedures being followed, awful customer service and just generally unprofessional and lazy.
Not the best company out there by a long stretch of the imagination. They don't deliver weekends. The tracking tells you if its out for delivery that day and that's it, so I'm now sat here at 9:45pm having wasted an entire day waiting, having to take a day off work, not even been able to jump in the shower as I live alone and still no package. Fingers crossed for tomorrow then and another holiday at work having to be spent... Unacceptable
I used their International Courier services and I couldn’t be more pleased with the results. Fast and seamless door to door services in the matter of 2 days. Great service, communication and price.
Absolutely appalling customer service. My order has not been delivered and they keep on palming me off, it’s been a week now of ‘attempted deliveries’ saying call cards have been left when they haven’t. It is clear that my parcel has been lost but they keep on lying; no one will tell me where my parcel is. Shocking.
Totally horrible to get your items shipped by them. The worker will lie and say that there is not clear path to your home. I made sure they had enough space to come in and install a new fridge. I called best buy and asked about them and that was the note that was noted in the system. Worst place.
They were to deliver a refrigerator..with in a time span.. they failed to do so and returned the appliance to the warehouse..leaving us in a terrible predicament. They never returned a call.
I'm not blaming the driver, just the communication and the systems of the company. I got notice on the 13th that the item was out for delivery. Of course it didn't arrive on the 13th. Nor the 14th nor the 15th but it did arrive on the 16th, a Saturday, at what time I have no idea as I was out. The system was never updated, infact it still says out for delivery with no update since the 13th, despite delivery having taken place. This day and age this is rubbish service. So, shops, use someone reliable and with good information systems. Please. Not this lot.
Absolutely shocking customer service. Our delivery has been sat at their depot for over a week! Trying to contact them via phone is pointless as no one answers. They emailed us to say it was out for delivery. That was two days ago. Guess what... No delivery. We need our parcel urgently and now they have stopped responding to emails. Don't use them you're better off using Hermes/Evri and that's saying something.
You can reach our customer service team by phone at our main number, through email, or via live chat on our website. We also have dedicated account managers for high-volume customers who provide personalized support.
We accept major credit cards, ACH transfers, wire transfers, and offer net payment terms for qualified business customers. Payment terms and methods can be discussed during account setup based on your business needs.
Yes, we provide full international freight services including customs brokerage, documentation preparation, and duty management. Our experienced team handles all customs requirements to ensure smooth cross-border shipments and regulatory compliance.
Innovative Freight Services (IFS Logistics) is a logistics and transportation company that provides freight shipping and supply chain management services. The company likely offers services such as cargo transportation, warehousing, distribution, and logistics coordination for businesses requiring the movement of goods. IFS Logistics appears to focus on providing comprehensive freight solutions to help clients manage their shipping and logistics needs.
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