iHerb is an online retailer that specializes in selling health and wellness products, including vitamins, supplements, natural foods, and personal care items. The company operates as an e-commerce platform, offering products from various brands and manufacturers to customers worldwide. iHerb provides direct-to-consumer sales through their website and mobile applications, featuring product information, customer reviews, and international shipping services.
Consumers generally appreciate iHerb for its extensive selection of health products and competitive pricing, often highlighting the quality of the supplements available. Many reviewers express satisfaction with the variety of international brands and the helpful product reviews that aid in decision-making.
However, there are notable concerns regarding quality control, with some customers reporting issues such as broken seals on vitamin bottles. Shipping costs are also a common complaint, particularly for smaller orders, and while some find the shipping times acceptable, others experience inconsistency. Overall, while iHerb excels in product variety and pricing, it faces challenges with quality control and shipping costs, leading to a mixed but predominantly positive sentiment.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 |
12 reviews of Iherb. Filter by what matters to you.
Received a bottle of vitamins that had clearly been opened before - the seal was broken and some capsules were missing. Customer service did replace it, but it was inconvenient. Most orders are fine though.
Quick answers to the questions people ask most.
iHerb is an online retailer specializing in natural health products, supplements, vitamins, beauty products, and organic foods. They offer over 30,000 products from more than 1,200 trusted brands at discounted prices.
iHerb ships to over 185 countries and territories worldwide. Shipping options, costs, and delivery times vary by location and can be viewed during checkout.
You can contact iHerb customer service through their website's live chat feature, email support, or phone. Customer service is available 24/7 in multiple languages to assist with orders and questions.
iHerb offers a satisfaction guarantee allowing returns within 30 days of delivery for a full refund. Products must be in original condition, and return shipping costs may apply depending on the reason for return.
Shipping costs vary by destination and order weight. Many regions qualify for free shipping on orders over a certain amount (typically $20-40 USD). Express shipping options are also available for faster delivery.
iHerb offers various discounts including new customer promotions, bulk purchase discounts, and regular sales. They also have a rewards program where customers earn credits for purchases and referrals.
Yes, iHerb only sells authentic products directly from manufacturers or authorized distributors. All products are stored in climate-controlled warehouses and many are third-party tested for purity and potency.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Delivery times vary by location, ranging from 3-7 business days for standard shipping to major markets. Remote locations may take 1-3 weeks, while express shipping options can reduce delivery times significantly.
Yes, once your order ships, you'll receive a tracking number via email. You can track your package through iHerb's website or the shipping carrier's tracking system.
iHerb accepts major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your country. All transactions are processed securely through encrypted payment systems.
iHerb is an online retailer that specializes in selling health and wellness products, including vitamins, supplements, natural foods, and personal care items. The company operates as an e-commerce platform, offering products from various brands and manufacturers to customers worldwide. iHerb provides direct-to-consumer sales through their website and mobile applications, featuring product information, customer reviews, and international shipping services.
