Very efficient with great follow up
Very efficient with great follow up

Jack Health is a Canadian-owned telehealth platform specializing in personalized men's healthcare. The company focuses on providing accessible online treatments for a range of health concerns, including testosterone therapy, weight loss, erectile dysfunction, hair loss, and overall wellness. By leveraging licensed healthcare professionals, Jack Health ensures that customers receive tailored advice and treatment plans that cater specifically to their individual health goals. Targeting men in Canada, Jack Health aims to simplify healthcare access with discreet online consultations and prescription services. Customers can engage with licensed providers who review their information and develop customized health plans encompassing nutrition, lifestyle, and necessary medical interventions. Through its user-friendly platform, Jack Health addresses common health issues faced by men, promoting improved well-being and confidence in their health journey.
Jack Health receives a mix of feedback from its customers, with a notable 65% expressing positive experiences. Many reviewers praise the efficient service and effective products, highlighting quick access to medical consultations and noticeable results from treatments.
Customers appreciate the smooth signup process and discreet handling of their health needs. However, there are significant complaints regarding customer service and order issues. Some individuals report frustrations with delayed shipments and lack of communication, particularly when orders are stuck with FedEx. Additionally, a few customers express dissatisfaction with the requirement for signature deliveries. Overall, while Jack Health excels in service and product effectiveness, it faces challenges in customer support and order management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 911 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.5 | 4 |
| Sep 24 | — | 0 |
| Oct 24 | 3.3 | 6 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.8 | 4 |
| Jan 25 | 3.0 | 4 |
| Feb 25 | 2.5 | 2 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 4.3 | 52 |
| Jun 25 | 4.2 | 102 |
| Jul 25 | 4.0 | 67 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service was also responsive, and shipping was quick”
“I have been a customer of Jack Health for close to two years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.8 out of 5 (good) | 2.7 out of 5 (poor) | +51% | 911 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 5.0 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Jack Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 3.8).
500 reviews of Jack Health. Filter by what matters to you.
Over a year ago
Wasn’t sure what to expect, but Jack Health seriously came through. The signup was smooth, everything was private (big win), and the product? Actually works. I started noticing results faster than I t... See more
Over a year ago
They sent me products and I did not see notification because it went to junk mail I notified them that I no longer wanted their pills and would refuse the shipment they told me that since it had been... See more
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Polarized pattern: few middle ratings. 65% of recent reviews are 4–5★ and 30% are 1–2★.
Wasn’t sure what to expect, but Jack Health seriously came through. The signup was smooth, everything was private (big win), and the product? Actually works. I started noticing results faster than I thought and I felt more confident overall. Definitely sticking with them.
I’ve been using Jack Health for a few weeks now, and I can confidently say it works. Their products are designed specifically for men and actually deliver results. The process was easy, discreet, and fast. I appreciated how everything was explained clearly and backed by science. Customer service was also responsive, and shipping was quick. If you’re looking for real solutions for men’s health without the awkward clinic visits, Jack Health is 100% worth checking out.
They sent me products and I did not see notification because it went to junk mail I notified them that I no longer wanted their pills and would refuse the shipment they told me that since it had been shipped already that their policy was that they could not accept return
Merci beaucoup
I don't like having to absolutely sign for Fedex delivery when everything can easily be left in my mailbox.
What made my experience with Jack Health so pleasant was the quick and easy access to medical consultation. This company helps address issues for people who might not feel comfortable seeking treatment through traditional means.
I have been a customer of Jack Health for close to two years. It’s been the most frustrating experience I have ever had when dealing with a health care professional. This company has horrible communication. Takes days for them to respond. My last experience has been the worst - typically my insurance covers 95% of my prescription fee. This time I was told I owe $144 after my insurance picks up the balance. When I inquired about it - I was told there is a backend issue and I can’t be given an itemized breakdown of what the $144 is. Extremely frustrating. Everything about this company has been awful - I am switching to another online provider that has much better ratings and overall better customer experience.
After 1 week I am still waiting for my order stuck with FedEx. Nobody has contacted me. I have left several emails and no answer back.
Bien mais j’aurais cru que serait plus dur
rapid communication and discreet processing.
Easy to order
Great client service doubled with fast shipment. Quality product. ⭐️⭐️⭐️⭐️⭐️
ITS great product
Amazing medical team, they explained my blood results and supported me throughout my treatment.
Although not achieving a hard erection it helps with a soft erection
It's worthy 💪.
Jack Health is a Canadian-owned telehealth platform specializing in personalized men's healthcare. The company focuses on providing accessible online treatments for a range of health concerns, including testosterone therapy, weight loss, erectile dysfunction, hair loss, and overall wellness. By leveraging licensed healthcare professionals, Jack Health ensures that customers receive tailored advice and treatment plans that cater specifically to their individual health goals. Targeting men in Canada, Jack Health aims to simplify healthcare access with discreet online consultations and prescription services. Customers can engage with licensed providers who review their information and develop customized health plans encompassing nutrition, lifestyle, and necessary medical interventions. Through its user-friendly platform, Jack Health addresses common health issues faced by men, promoting improved well-being and confidence in their health journey.
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