Jacksons Estate Agents is a well-established property agency operating in multiple areas of London, including Balham, Clapham, Earlsfield, Streatham, Tooting, and Wandsworth. Founded in 1995, the company specializes in providing comprehensive real estate services, including property sales, rentals, and valuations. With a focus on local expertise, Jacksons is dedicated to assisting clients in navigating the housing market, whether they are looking to buy, sell, or rent residential properties.
The company's target market includes homeowners, landlords, and tenants seeking reliable and knowledgeable assistance in their property transactions. Jacksons Estate Agents is committed to delivering tailored services that meet the unique needs of each client, ensuring a smooth and informed experience throughout the property process. Through their user-friendly website, customers can easily search for available properties, request valuations, and access essential information about the London real estate market.
Jacksons Estate Agents has a positive customer experience.
Jacksons Estate Agents generally receives high praise for their exceptional service and effective communication. Reviewers frequently commend the staff, particularly agents like Enrico and Ana, for their diligence and responsiveness, which enhances the overall experience for both landlords and tenants.
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Many customers appreciate the seamless management of property maintenance and renovations, highlighting the expertise of the design and refurbishment teams. However, a small number of reviews express dissatisfaction, citing issues with professionalism and communication, suggesting that some clients have faced frustrating experiences. Despite these criticisms, the majority of feedback reflects a strong sentiment of satisfaction with Jacksons' services.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
269
100%
-0.2
● Low
4.4 / 5 overall
=
269 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.4▼ 0.2
12-month avg
4.0
All-time
4.4
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.0
3
Sep 24
5.0
1
Oct 24
3.3
3
Nov 24
3.7
3
Dec 24
5.0
2
Jan 25
1.0
2
Feb 25
1.0
1
Mar 25
5.0
6
Apr 25
5.0
4
May 25
3.4
5
Jun 25
4.9
10
Jul 25
4.5
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 269 most recent reviews.
Top praiseof 230 positive reviews
Helpful support32%
73 mentions
Customer service31%
72 mentions
Fast & efficient30%
70 mentions
Professionalism24%
56 mentions
“Ted was really helpful when organising the fixing of our front door lock”
On “Helpful support” · Jun 27, 2025
Top complaintsof 38 negative reviews
Payment issues18%
7 mentions
Customer service16%
6 mentions
Communication16%
6 mentions
Pricing16%
6 mentions
“I would strongly advise avoiding Jacksons Estate Agents Streatham - my experience with them over the past two years w...”
On “Payment issues” · Feb 5, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
Overall rating and review count for this company and similar companies
ABSOLUTELY HORRENDOUS EXPERIENCE – AVOID AT ALL COSTS!
This agency is nothing short of a disgrace. From the moment you engage with Jacksons, it becomes painfully clear that they care about one thing and one thing only: commission. They will mislead, pressure, and manipulate you at every opportunity to squeeze more money out of you—ethics and transparency are completely absent from their playbook.
Even under force majeure circumstances, where any decent agency would show some flexibility or understanding, Jacksons remained cold, ruthless, and greedy. They refused to show an ounce of compassion or professional courtesy—just more invoices, more fees, more excuses.
As a first-time landlord, I was hoping for some guidance and support, but instead I was met with incompetence and negligence at every turn. Their communication was inconsistent, dismissive, and often outright wrong. I had to correct their mistakes multiple times—everything from messed-up tenancy agreements to inaccurate property listings.
Jacksons are not just unhelpful—they are actively harmful. Their unprofessionalism is staggering, and they operate with a blatant disregard for your time, money, and trust. If you’re considering working with them—don’t. You’ll regret every moment.
While I believe the team at JoR may mean well, the lack of professionalism, poor communication, and apparent staff burnout made an already stressful process significantly worse. I wouldn’t recommend them.
My experience was frustrating from start to finish. It took an unusually long time just to receive the memorandum of sale, followed by 6 weeks of complete silence — no updates to me or my solicitors. It was only after I chased them that my case seemed to resurface, and it turned out the buyers, who had claimed to be cash buyers, actually needed a mortgage (again, 6 weeks later). I wish this was caught earlier in the process.
Things briefly looked promising again, but then I discovered the buyer had pulled out five days earlier and JoR hadn’t informed me. The explanation? One staff member had left and forwarded the message to another who was on leave, so it was missed. I was even told I could “go elsewhere because Andre was busy and tired” — so I did.
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Avoid Renting with Jacksons Estate Agents Streatham: Dishonest, Unprofessional, and Neglectful
I would strongly advise avoiding Jacksons Estate Agents Streatham - my experience with them over the past two years was a complete nightmare. There are so many examples of their unprofessional and unlawful practice, but I’ve covered a few below.
I was left with severe black mould for over nine months, despite calling and emailing Jacksons almost daily to try to get it sorted. The mould affected the walls, bedding, and furniture, and I had to throw away many of my clothes because of this issue. I have asthma and had highlighted that my health was at risk, but they left me living with severe mould for 9 months, only taking action when my dad had to step in. My asthma is now considerably worse because of their neglect. On another occasion, the fire alarm malfunctioned and was going off constantly, but Jacksons claimed this wasn’t an urgent issue and said they would send someone round in 3 days… how is a fire alarm malfunctioning and going off continually not deemed urgent?! The tenants weren’t able to sleep at the property during this time, as Jacksons left us with the continuous fire alarm noise, as well as in a dangerous environment without proper fire safety.
During our viewing and offer process, Jacksons made a series of promises that were never kept. For example, they told us the landlord would be replacing all the carpets before we moved in. Two years later, not only had the carpets had not been replaced, but I overheard an estate agent making the same promise to new, prospective tenants at their viewings. They also assured the new tenants at the viewing that there had never been any mould at the property, which was a lie given the months of black mould exposure we suffered. This level of dishonesty is absolutely appalling. As well, our property was advertised as furnished but, after moving it, we found out the house was lacking a lot of basic furniture, including having only 1 dining chair for 3 tenants (it transpired that most of the furniture I had seen at the viewing had belonged to the previous tenants).
Due to the issues in the property, such as the mould and a flea infestation (at the start of our tenancy due to the previous tenants having a cat), I had to move out temporarily on multiple occasions. These issues were never treated with any urgency - Jacksons often took weeks to even acknowledge the issue or start repairs. Their complete disregard for our comfort and safety was astonishing. Of course, I don’t know how much this delay was due to Jacksons, and how much was due to the landlord not communicating with the estate agent. However, even if it was the landlord who was slow at responding, as an estate agent, it is your job to ensure tenants have a safe, habitable accommodation and you should be ensuring timely responses from the landlord.
Jacksons took over a month to communicate with us about our deposit at the end of the tenancy and, when they finally did, their proposals were outrageous (and illegal). They accidentally sent us the check-in report for the new tenants, which included an invoice detailing that the landlord had paid £240 for a professional clean, despite having proposed to deduct £385 for this clean from our deposit. As well, the items the landlord had proposed to charge us to remove (charging £70 for this) were all listed in the check-in report - the landlord had kept all of these items but proposed to charge us for their removal. The check-in report we were sent by mistake made it clear that Jacksons and the landlord were attempting to retain as much of our deposit as possible by inflating and adding charges.
Jacksons broke the law on multiple occasions, for example leaving us to live in mould-infested conditions for 9 months, the outrageous handling of our deposit, and sending people to the house with less than 24 hours' notice on multiple occasions, even after I repeatedly asked them to stop doing this. They demonstrated a complete lack of care, professionalism, and responsibility throughout our entire tenancy. They left us living in dangerous, unhealthy, and often uninhabitable conditions, and only responded to issues when I took extreme measures, like threatening legal action. Their dishonesty, broken promises, and disregard for tenant welfare are disgraceful. Please do not rent through Jacksons Streatham – my experience was truly horrific, and no one should have to go through what we did.
UPDATE: Jacksons replied to this review saying they'd been in touch. They have, of course, not been in touch.
Incompetent at best, crooks at worst.
As a tenant renting a Jacksons property, I have never found them to be anything short of useless and money-grubbing. Bear in mind, folks, that Jacksons get more money from landlords if they manage to drive you out of the property so they can re-list it. Myriad problems with the property have been reported and ignored, the letting agents cause constant miscommunication with late contracts, and on several occasions, lying to us about our rights as tenants.
KNOW YOUR RIGHTS AND AVOID LIKE THE PLAGUE
Where do I start? These guys are very unethical and I'm glad I'm not the seller of the house we saw
They overvalue properties, this isn't just a shame for buyers and sellers alike but the market in general. It clogs the market up with properties that won't move and skews all valuations in the area.
We saw a damp bashed up property which they claimed was in 'excellent' condition and didn't need decorating. It was significantly overvalued, the estate agent at the viewing claimed 'A window is the best extractor fan really!' when the old, damp mouldy bathroom did not have one. There was also damp in the corner of the bedroom likely from a leaking roof.
I'd just like to add here that this property was on the market for over half a million, absolute madness. We saw properties nearby in much better condition for £450-480k
To fix the property, as it had potential, we suggested it was worth much less but they lied straight to our face and said the property hadn't been on the market long. (It had been on the market since May and reduced twice by this agent!)
It's an estate agents responsibility to give honest and fair evaluations for the greater good of the market - and these people aren't about it.
I felt sorry for the owners who had an offer down for another property and could not sell their home. I also feel sorry for the other people in the chain who will have their home move delayed. It sounds like Jackson Noon make their money from contract fees for advertising properties and are less invested in sale.
Truly appalling, buyers & sellers avoid! The Personal Agent Epsom are really really great and we will only use reliable agents going forward as these bad experiences really take it out of you. We both went home just exhausted and needing to put our house hunt on hold.
I honestly don’t know where to start with this lot after wasting 4 months on the market with these amateurs and lost opportunities for properties. I instructed Jacksons to sell my property and from the get go they used every stereotypical real estate agent tactic to get my instruction, threw in lots of buzz words/phrases, but got no results.
They over valued my property claiming “record breaking sales” then offered long contract terms, fairly high fees and a “massive database”, weekly updates, etc I was pretty skeptical about their valuation, but I managed to negotiate them down on the contract length and fees without much argument, but that’s probably where I should have spotted the trap.
After the first week I had a viewing, but as I predicted the price set was far too high and the buyer went for another property. After that we had barely any viewings and after I threatened to use my cooling off period to cancel the contract, they promised to “up the ante” on my property to prove their worth and "flood the property with viewings". Unfortunately all of those viewings were a waste of time because every single piece of feedback was “lower the price” OR “I’m looking for a garden”; I mean why are you bringing people who are looking for a feature I didn’t have? What a waste of time and not only that, I had to chase them to get feedback despite the promises of weekly feedback.
In retrospect, I felt that Jacksons’ agents were young, inexperience and handed a pretty tough situation by their business development people who focus on signing people up no matter what without any consideration for the impact on lives. It's just all about that commission and the classic tactic of “get them in with some wild valuation, sign them up and haggle down the price since they're stuck with us”.
After handing in my notice I went to a different agent and my property sold in 2 weeks, and now I’m happy in my new home. The difference was the new agent didn’t bs me, offered realistic and useful advice, brought in real buyers and actually had a team of experienced agents who got things done.
Interestingly, Jacksons sent me an unsolicited marketing email saying “more record prices being achieved near you!”. The cheek of them sending an email to me after all this, and I didn’t even opt in for marketing emails nor does it have an unsubscribe link, which goes to show the type of agents they have.
To close, AVOID Jacksons and don't fall for their tricks. You'll save yourself alot of time and stress.
The agent acts nice at the start, but then 'force' you to make a higher offer on the property, because 'the owner would want to sell it to me if I match other bid', meanwhile he told me more people will visit the property today. Calling me non-stop even when I told him again and again that is my final offer. He could not control his temper at the end when i refused to make a higher offer.
The Kings of Gazumping
Do not buy from these estate agents. My partner and I put in an offer on a property on a Friday morning, meeting the asking price. Even the estate agent indicated that our offer would be accepted. However, Jacksons did not immediately present our offer to the vendor/seller. Despite making several calls to check on the status, we were consistently given evasive responses.
Over the weekend, they showcased the property to numerous other potential buyers instead of submitting our offer. We have calls and emails confirming this delay. Finally, our offer was accepted on Monday.
Then, on Tuesday JACKSONS ESTATE called to inform us that other viewers had visited the property over the weekend and someone had made a slightly higher offer. He asked for our next best offer, clearly attempting to incite a bidding war. Rather than engaging in this unscrupulous behavior, we decided not to proceed with them and withdrew our interest in the property. We refuse to work with such disgraceful and greedy estate agents.
- UPDATE - They emailed to apologise and state that one person was let go from their team, for similar behaviour. yet in my opinion it was their WHOLE TEAM who was in on this. They knew what they were doing. After writing us, they have now disputed to trust piliot that I had named and shamed the person responsible. Evidently either they haven't let that person go or they are still refusing to accountability! DO NOT BUY FROM THIS FIRM. This is a SELLERS Agency, not a BUYERS AGENCY.
Incessant with phone calls. I’ve requested more than 8 times to only receive emails and not phone calls as I have been getting calls non stop during my working day. I’ve been property shopping for a long time and know what I’m looking for, so want to see pictures/location/specs in an email or online before I’d agree to view in any case, so there is absolutely nothing I need to be phoned for that I can’t pick up or follow up on via email.
Despite this, I got 7 phone calls in one day from different Jackson’s agents (1 even called back a second time in the afternoon after I’d politely requested not to be contacted via phone only that morning). Each and every call I was told they would make a note on the system of my preference to only receive emails and never phone calls, which obviously never happened as the calls kept coming.
I’ve also been getting duplicate emails from the same agent for the same property on multiple times.
Other than blocking each number that calls, I don’t really know what to do anymore because I do want to be able to be contacted if it is specifically on a property that I have actually enquired on.
Just not the countless phone calls for properties I have no intention of viewing (particularly not blindly).
Shocking service provided by jacksons in tooting.
Where to start!
The day we were due to move in we turned up and the cleaners were still there. They had drenched the sofas and beds to a point where it took two days to dry out and we couldn't sleep on them. We weren't offered a apology and from the start, Jacksons were very argumentative and defensive. We were offered £100 between two to get a hotel for a night in London!
We have had multiple issues with the flat all of which have yet to be fixed/refused to be fixed quoting you rented the flat as seen! these include broken tiles that slam against the building keeping us up, a broken dryer, Terrible blinds that don't block any light.
After all these issues they then asked if we could drop the landlord's post over to jackson's office as they couldn't be bothered to come and collect it.
Incredibly unresponsive and a nightmare to deal with!
Extremely rude manager ‘Jay’ who speaks over you and won’t let you speak. Try’s to belittle you and shut the conversation down without wanting to really understand about the real problem of a tenant causing problems.
I don't usually write reviews, but unfortunately we had various issues with Jacksons throughout the whole house sale process that it's important to share:
1) Initially received a letter that a specific couple were interested in the house; this never came to fruition and was just to get themselves through the door;
2) House was initially valued extremely unrealistically, again, to try to lure clients in; bear this in mind if you get given a high valuation from Jacksons Streatham - within a week they recommended reducing the price by 9% just prior to going live, and 2 weeks after that they tried to get us to reduce a further 7%. Once we had a sale agreed (which was actually above the price they were trying to reduce it to for a quick sale), they refused to mark the property as 'sold' on Rightmove, instead, they increased the price on Rightmove so that when they take their marketing brochures to new potential clients, they can pretend they got a higher price for the property than they did;
3) I was in for one of the viewings and the agent did not give the potential buyer any information about the house except 'this is the kitchen, this is the bathroom' - we had given Jacksons a lot of information about the property, including the architectural designs for potential loft conversion which we left on display - the agent didn't even mention this key information (or any other information) to the viewer. On another viewing, I heard a different agent telling the potential buyer that the house had planning permission to go into the loft (this was false information - we had only ever told Jacksons that it had architectural designs, so they send misleading messages to potential buyers);
4) No 'for sale' board was ever put up outside the house - only a 'sold' sign once it was sold;
5) Jacksons Streatham had one of our keys to let buyers in, but on 2 occasions they didn't have the key and required us to be home because it wasn't appropriately kept in the office (apparently was in another agents car) - we were concerned the key had been lost;
6) Our photos were rather poor. Additionally, we have a very new and modern bathroom which is a great selling point on the property - we were told that we couldn't have a bathroom photo on our ad as that's Jacksons policy - I've subsequently seen various other Jacksons ads that do indeed have a bathroom photo (clearly they didn't want to pay for photos to be redone when the bathroom had been missed);
7) When we got an offer on the property, I responded on a phone call with a higher counter offer. Jacksons were pushing back saying not to do this and to accept the offer, however, I said no we would like to put forward the counter offer which my husband and I had agreed. Moments later Jacksons called my husband rather than the buyer, undermining me, trying to get him to accept the offer. Of course, my husband had the same view as me and the agent had to put forward our counter, which actually got accepted.
8) When discussing all my issues with a friend, I found out that they were also having significant issues with Jacksons and were thinking about taking legal action - so seems to be a common theme...
Avoid renting with these agents at all costs.
Jacksons pressured me into signing a tenancy agreement and paying move moneys some 7 weeks before my move in date. They proceeded to fail to get the landlord to sign and left me without a home 1 week before my move-in day.
They have continued to hold my money and not offered me any compensation for the situation they put me in.
Coerced into signing a longer contract than originally offered against the wishes of the landlady, refusal to allow tenant replacement and a new tenancy agreement with longterm tenants providing no downside to their bottom line and terrible communication if you're just a tenant.
Avoid at all costs. Very poor customer service throughout the tenancy, but particularly on vacating the property. Any opportunity to take your money, the Clapham office will - hidden fees and deductions are a constant. Incompetence is often masked with a perceived 'busyness' in their office and communication is severely lacking. Relaying false information between the landlord and tenants was a nice touch too. I won't be ever using this estate agent again.
We had a great experience with the agency where looking for a place to rent.
As soon as the lease agreement was signed it has been a nightmare and ever since...
Broken shower never fixed after 1 month, major leak from roof never investigated, power outage within the flat ...
Adding on top of that a messy flat with dirts , carpets and nothing clean before we moved in.
And bad feeling of no one caring even though the rent is expensive.
Jacksons Estate Agents is a well-established property agency operating in multiple areas of London, including Balham, Clapham, Earlsfield, Streatham, Tooting, and Wandsworth. Founded in 1995, the company specializes in providing comprehensive real estate services, including property sales, rentals, and valuations. With a focus on local expertise, Jacksons is dedicated to assisting clients in navigating the housing market, whether they are looking to buy, sell, or rent residential properties.
The company's target market includes homeowners, landlords, and tenants seeking reliable and knowledgeable assistance in their property transactions. Jacksons Estate Agents is committed to delivering tailored services that meet the unique needs of each client, ensuring a smooth and informed experience throughout the property process. Through their user-friendly website, customers can easily search for available properties, request valuations, and access essential information about the London real estate market.
