Regular communication and updates.
Regular communication and updates.

Jacksons Estate Agents is a well-established property agency operating in multiple areas of London, including Balham, Clapham, Earlsfield, Streatham, Tooting, and Wandsworth. Founded in 1995, the company specializes in providing comprehensive real estate services, including property sales, rentals, and valuations. With a focus on local expertise, Jacksons is dedicated to assisting clients in navigating the housing market, whether they are looking to buy, sell, or rent residential properties. The company's target market includes homeowners, landlords, and tenants seeking reliable and knowledgeable assistance in their property transactions. Jacksons Estate Agents is committed to delivering tailored services that meet the unique needs of each client, ensuring a smooth and informed experience throughout the property process. Through their user-friendly website, customers can easily search for available properties, request valuations, and access essential information about the London real estate market.
Jacksons Estate Agents generally receives high praise for their exceptional service and effective communication. Reviewers frequently commend the staff, particularly agents like Enrico and Ana, for their diligence and responsiveness, which enhances the overall experience for both landlords and tenants.
Many customers appreciate the seamless management of property maintenance and renovations, highlighting the expertise of the design and refurbishment teams. However, a small number of reviews express dissatisfaction, citing issues with professionalism and communication, suggesting that some clients have faced frustrating experiences. Despite these criticisms, the majority of feedback reflects a strong sentiment of satisfaction with Jacksons' services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 269 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.3 | 3 |
| Nov 24 | 3.7 | 3 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 6 |
| Apr 25 | 5.0 | 4 |
| May 25 | 3.4 | 5 |
| Jun 25 | 4.9 | 10 |
| Jul 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 269 most recent reviews.
“Ted was really helpful when organising the fixing of our front door lock”
“I would strongly advise avoiding Jacksons Estate Agents Streatham - my experience with them over the past two years w...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.3 out of 5 (poor) | 3.8 out of 5 (good) | +54% | 269 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Jacksons Estate Agents is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 2.3).
269 reviews of Jacksons Estate Agents. Filter by what matters to you.
Over a year ago
We recently completed a comprehensive home remodel with Jackson’s Design, led by refurbishment consultant Ana Tonial. Ana brought exceptional project management skills and deep industry knowledge, gui... See more
Over a year ago
Jacksons have been great to work with - Enrico in particular is very dilligent and always there to support both me and my tennants. Living abroad makes this especially valuable as I know I have someon... See more
Over a year ago
Since working with Ledj, I have found her to be incredibly supportive. Her communications are speedy and personal, and she seems to care about giving the best service she can.
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We recently completed a comprehensive home remodel with Jackson’s Design, led by refurbishment consultant Ana Tonial. Ana brought exceptional project management skills and deep industry knowledge, guiding us through every phase—from design and planning to execution. As with many construction projects, we encountered unforeseen challenges, budget recalibrations, and tough decisions. What set Ana apart was her transparency and steady communication. She kept us informed at every step, even when the updates weren’t always easy to hear. Thanks to her tenacity and responsiveness, the project was completed to a high standard. We’re truly delighted with the transformation and the aesthetic outcome. The journey wasn’t without its bumps, but the result speaks for itself.
Jacksons have been great to work with - Enrico in particular is very dilligent and always there to support both me and my tennants. Living abroad makes this especially valuable as I know I have someone I can trust looking after my flat for me
Since working with Ledj, I have found her to be incredibly supportive. Her communications are speedy and personal, and she seems to care about giving the best service she can.
Ted was really helpful when organising the fixing of our front door lock. He adapted to suit our needs and the new lock is great. Thanks Ted!
Enrico is always very responsive, helpful and follows-up after maintenance visits etc. to check that any queries or issues have been resolved.
Jacksons has been managing and letting my property for over 17 years and I’ve always been happy with their services. I’ve had the most contact with Kimberley the property manager who is excellent - very prompt, professional and knowledgeable - and she has given excellent advice. Most recently there was a big project which was led by Ana in the Design and Refurbishment department. I cannot speak highly enough of how well she managed this project which included unexpected surprises and changes whilst keeping the work on track and keeping me informed at all times.
Jackson’s have been our letting agents for nearly a decade. In that time we have been particularly fortunate to have always been able to rely on Anna Tonial for help organising property maintenance and refurbishment. Anna is knowledgeable, efficient , understands both the landlord’s and tenant’s needs, and how to make things work for all. We have come to totally trust her judgement and her efficiency. As a small landlord living away from London she has been invaluable as a relied upon agent. She has once again been exemplary in preparing for a redecoration and minor refurbishment. Other elements of Jackson’s service are also very good, but Anna is a star
I am very happy with the way that’s Kimberley has managed our property. Would definitely recommend Jackson’s to others.
Kim is my property manager and is always very efficient, I am very happy with the service she provides.
Recently had the flat renovated . Jackson's made it as easy as possible and we're always available to answer emails and make helpful suggestions. Anna always kept me up to date.
I worked with Ana Tonial in the Design and Refubishment Dept to design and fit a new bathroom and replace radiators in the flat Jackson's rent out for me. Brilliant advice and service and the builders were wonderful. Super professional and a joy to work with.
Lorraine was super helpful in sorting an issue we were having with our drains, and resolved the problem really quickly. Thanks!
ABSOLUTELY HORRENDOUS EXPERIENCE – AVOID AT ALL COSTS! This agency is nothing short of a disgrace. From the moment you engage with Jacksons, it becomes painfully clear that they care about one thing and one thing only: commission. They will mislead, pressure, and manipulate you at every opportunity to squeeze more money out of you—ethics and transparency are completely absent from their playbook. Even under force majeure circumstances, where any decent agency would show some flexibility or understanding, Jacksons remained cold, ruthless, and greedy. They refused to show an ounce of compassion or professional courtesy—just more invoices, more fees, more excuses. As a first-time landlord, I was hoping for some guidance and support, but instead I was met with incompetence and negligence at every turn. Their communication was inconsistent, dismissive, and often outright wrong. I had to correct their mistakes multiple times—everything from messed-up tenancy agreements to inaccurate property listings. Jacksons are not just unhelpful—they are actively harmful. Their unprofessionalism is staggering, and they operate with a blatant disregard for your time, money, and trust. If you’re considering working with them—don’t. You’ll regret every moment.
While I believe the team at JoR may mean well, the lack of professionalism, poor communication, and apparent staff burnout made an already stressful process significantly worse. I wouldn’t recommend them. My experience was frustrating from start to finish. It took an unusually long time just to receive the memorandum of sale, followed by 6 weeks of complete silence — no updates to me or my solicitors. It was only after I chased them that my case seemed to resurface, and it turned out the buyers, who had claimed to be cash buyers, actually needed a mortgage (again, 6 weeks later). I wish this was caught earlier in the process. Things briefly looked promising again, but then I discovered the buyer had pulled out five days earlier and JoR hadn’t informed me. The explanation? One staff member had left and forwarded the message to another who was on leave, so it was missed. I was even told I could “go elsewhere because Andre was busy and tired” — so I did.
Shernitta has been a fantastic property manager for the last 4 years and gone above and beyond. We're really grateful for the support at Jacksons
Joseph has restored my faith in property managers! Prompt, efficient and caring service. Thank you for making our tenant experience fab!
Ted from the maintenance team was extremely quick and helpful following us reporting an issue with the toilet at our property.
always available , very easy to work with to ensure tennant has a good experience
Enrico has been beyond helpful trying to sort an on-going issue for the last 6 months. He's always chasing the relevant parties, giving me updates and keeping in touch via email and phone about what's going on in order to come to a resolution.
Jacksons Estate Agents is a well-established property agency operating in multiple areas of London, including Balham, Clapham, Earlsfield, Streatham, Tooting, and Wandsworth. Founded in 1995, the company specializes in providing comprehensive real estate services, including property sales, rentals, and valuations. With a focus on local expertise, Jacksons is dedicated to assisting clients in navigating the housing market, whether they are looking to buy, sell, or rent residential properties. The company's target market includes homeowners, landlords, and tenants seeking reliable and knowledgeable assistance in their property transactions. Jacksons Estate Agents is committed to delivering tailored services that meet the unique needs of each client, ensuring a smooth and informed experience throughout the property process. Through their user-friendly website, customers can easily search for available properties, request valuations, and access essential information about the London real estate market.
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