Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
Japan Crate receives a mix of positive and negative feedback from consumers. Many reviewers express their love for the variety and authenticity of the Japanese snacks included in the crates, highlighting the excitement of receiving a box filled with unique treats.
Customers appreciate the fast shipping and the quality of the products, with some noting improvements since the acquisition by Bokksu. However, significant complaints arise regarding order fulfillment and customer service. Numerous people report long delays in receiving their crates, with some waiting months without any communication from the company. Issues with packaging and confusing subscription management also contribute to dissatisfaction. Overall, while Japan Crate offers delightful products, the inconsistency in delivery and customer support leaves many consumers frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Their customer support is Madness 🔥 , never received a reply faster then 20 hours”
“First their shipment was stuck in customs, then the package was lost in transit (it hadn't even been provided to the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Japan Crate is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.0).
500 reviews of Japan Crate. Filter by what matters to you.
I've ordered for them twice. This new one had my order stuck in BLOOMINGTON CALIFORNIA for a month, well I contacted them in 2 or 3 different ways, less than 4 days later my package is coming to me right now. I get my package tonight so to the customer service and amazing help and concerns. Thank you so much Japan Crate for making everything so much better. I love this company so much. -Air(Isabela)
I loved my japan crate!! I wanted to eat everything in one go. It was like opening a box of treasures
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I am updating this review: JapanCrate worked to make this right and I appreciate their alacrity in responding through Trustpilot. I think somehow they were overwhelmed with orders w/their special "Lucky Crate" box and perhaps put them together too hastily. The replacement box I received was far more in line with what they had promised and almost everything I tried was interesting and tasty. I will definitely order again another time. ****************************************************************** Old review: A couple of weeks after I ordered a box, I received the following email: "We're excited to say that you've been upgraded to one of our higher value, special edition "Lucky Crates" as part of our limited holiday giveaway. In addition to your usual snacks and candy, these crates also include a larger variety of items ranging from instant noodles to household items, stationery, and more. These extra items are included as a bonus holiday gift from us! Since Lucky Crates have so many more items, they take a bit longer to fulfill so we ask that you please allow an extra 1-2 weeks for delivery. We promise it’s worth the wait! You're one of only 500 subscribers who will receive one of these exclusive crates." What I actually received: - about half the items were extremely close to their expiration dates (some by just a couple of weeks) - the drink can was severely dented (safety issue) - at least 3-4 of the snacks were dried noodles (where's the "larger variety"?) - the so called "extra bonus holiday items" are of ridiculously low value (Dollar Store caliber) and all say "made in China" so are not even actually Japanese - this box has very few actual snacks (and certainly not "so many more items") - no more than the usual number of products in a typical box, and actually possibly less When I contacted Japan Crate w/photos, the only response I got was that the expiration dates are actually "best by" dates. Well, the first product I opened, which has a "best by" date of February, the cookies were definitely stale.
I had placed an order by accident and when I asked to cancel they cancelled all but one of the crates and to make up for that 1 crate i got a 50 item box
Japan crate has so many cool collab, snacks, and even extra gifts I used the buy 1 and get 1 free and got there Japan crate and inku crate and I was extremely happy with the results every crate you get there's always different snacks which I love. Everything about this company is great it's affordable and they have other different crates like a stationary, ramen, and kawaii crate!!!
It’s been nearly 2 months since I ordered and I still haven’t received my box. I’ve only got an email saying a label has been printed and this was on 6th January 2023 with no further updates to now. I made the order on 25th November 2022 for a Christmas present! I had emailed customer support but they basically just mimicked the delayed email they previously sent, with no reference to my enquiry about it arriving in time for Christmas. I just needed to know, to let the recipient know!! After a month of getting nowhere, I even gave a suggestion to their customer support to just send me any box they have in stock but again, the same old reply from them. As other reviewers have highlighted, they took my money on the day I made the order and yet my order is nowhere to be seen!! This is the first and last time I will use Japancrate. There are so many other suppliers out there. I wish I had read the reviews before I made my order. I will not be recommending Japancrate to no-one.
Japan Crate had a promo going on and I got the December crate. I just received it this week. The selection was good. However I noticed the stuff that was marked expires in February or March (it's January). There was a bag of fry shaped chips that tasted kinda stale. That's my only concern- getting old stuff. The soda was actually my favorite item. Not sure the box is worth the asking price of fifty dollars. In my opinion it's fun to try if you can get it for a discounted price. In short - I would order it again for $25 a box. Can't recommend at full price. Plus side is there are items you cannot find at your local Asian grocer. Downside is goods may be near expiration (if that matters to you).
Absolute worst customer service I have ever received in my entire life. Ordered a crate a year ago, never received it. Gave them the benefit of the doubt this Christmas and ordered a crate as a gift and it never arrived, again. Customer service took forever to reply and the reply they gave me was unprofessional. Do not waste your money on this scam
I've placed an order for their november crate on 18th of october and I am still to receive my crate. If I go to tracking link I was provided, I can only see "Shipment information received" on 21st of October, and since then there is no single piece of an update. They couldn't even provide me with an update until I've messaged them and asked more about my package, to which they've said it is due to high demand. I do believe them as they've had collaboration with pretty popular franchise. That being said, nothing justifies package being almost 3 months late. This is one of the worst online shopping experiences I've had and I definitely do not recommend them. There are plenty of alternatives to go to, I know I will. Buy from Japan Crate only if you are fine with getting your package a few months later.
I had some problems with my first crate, since it was packaged very poorly but I contacted customer service and I must say I'm amazed of how good it was. They texted me back the same day, every time I wrote and gave a great and informative service - They also ended up sending me a new crate for free. The man/woman I was talking to was named "Star", who I also give 5/5 stars
Take a look at my other review below, this review has been left five days after suppling them with the information they requested to sort out my crate not been delivered. Still no refund no apology and no one had the decency to contact me in regards to ruining Christmas for my daughter. Most of the five star reviews seem to be from American customers and it’s easy to see they don’t care about their European customers. The only way I can describe this is company is a SCAM. They have taken my money all in one go and still no goods, no apology absolutely worst experience of my life. I will hound these guys on every review website I can find and expose them for what they are SCAM ARTISTS. Don’t buy from these guys
Excellent customer service, very friendly and knowledgeable. Love the products featured in each box and the different promotions they run. Like getting a lucky bag for new year on top of your crate. Extras like that are fantastic surprise!
Customer service is quick and clear with resolutions! I’ve reached out to them a few times and I was never dissatisfied with the response. I highly recommend them for both customer care and product :) thanks a million!
I signed up on November 23. It's now December 21 and my box still has not shipped. This was to be a Christmas gift, but there's no way it'll get here in time, if it ever does. Customer service is awful. They will ignore your email. They did respond to a chat request after 3 days, but only to say they were running behind and boxes would go out soon, but made no attempts to address my concerns. I filled a claim through PayPal to get my money back, but they won't respond to them either. It looks like I've just lost $50 and won't see anything for it. If you're considering joining, don't. Look at the other reviews. You won't actually receive anything that you pay for. There are several other Japanese themed monthly snack subscriptions available- go with anyone else, I wish I had. EDIT 12/21/22 - Even though they've ignored my emails and paypal complaint, they've responded to this negative review within a few hours, so I guess I got thier attention. They still have yet to offer any meaningful help to resolve this matter. They asked for additional information, which I provided, but the box I paid for still hasn't shipped a month after paying for it. Even if it does it won't arrive in time for Christmas, so this was an utter waste of money. AVOID THIS COMPANY unless you want to pay for merchandise you may never receive. If they actually come through with any amicable resolution, I will edit and update this review appropriately, but I'm not holding out much hope for that. UPDATE 12/23: Two days after leaving this review and providing the requested information to Japan Crate, they finally responded to say that my crate shipped, a full month after I paid for it. It would have been nice to know ahead of time that they were having fulfillment issues. I stand by my 1 star review. My experience with the customer service has been nothing but frustrating and awful. The crate is scheduled to arrive well after Christmas, so it ended up being a waste regardless. What a shameful way to operate a business.
First of all, they always, I mean always late 40+ days with crates, that is normal for them. Second, they apparently have a deal with DHL which is probably worst international shipping firm ever, you can easy find they reviews online, everybody hates them. On top of that Japan Crate promote online they service, free box, free shipping and all that stuff which is not. I paid my "free" box 40 bucks, you will not find that kind of information on their site. Stay away.
I paid for a yearly subscription around mid November, it's now almost Christmas and still haven't even received my tracking code. I understand that there has been delays due to the amount of orders, but whenever you try to contact them they don't even reply. You're left in the dark, with no words from them and no updates on your crates / tracking codes despite spending hundreds of pounds
This is a hustle company! Dont buy from Japan Crate! I did an order a month ago, paid it and I have not heard anything from this company! Nothing on shipping or anything. I have written them many mails without getting answers! I am still waiting on my order!
I've had so many problems with japan crate over the past few months to the point I had to open a dispute with my bank to get a refund because you can't get one threw them. Its all very confusing and I don't recomend them. I do recomend Tokyo treat as I had no problems with them apart from us forgetting to cancel the subscription 😅
FINAL EDIT: After a couple of Email back and forth and after missing the deadline to ship a replacement box, I have received my refund. I have to give credit when credit is due, the refund was requested on Monday and I have received it on Wednesday which is fast. Customer support is not bad, the company rules are. EDIT: Oh wow! They are trying to flag my review for ingenuine experience. I will not publicly reply with my Email address here, it is common sense. I have ordered the November box on the October 17th. I have never received any shipping updates. I have contacted Japan Crate numerous times only getting generic template Emails full of lies (I work in customer support, I know a template when I see one) and asking me to be patient. They promissed they have sent the crate but the DHL claims they haven't, they have just made a shipping label. The crate is damn expensive 1/9 of my monthly salary, so I was expecting to get it. TWO MONTHS go by, still no crate. They finally responded to my Email saying they will send a request to resend the box. So I will now have to wait for another two month. Their refund policy is awful makes it impossible to get a refund. They won't refund you, they won't send the crate... I would be fine with them admitting that Persona collab was too big for their shoes and the truth is they are probably out of stock of those special limited edition chips. My question is how will they even sent the replacement box if everything is out of stock? Customers I deal with would have hunt me down if they don't get a refund and COMPENSATION of some sort. I only wanted a refund, the money I paid or the product I paid. Nothing more, nothing less. I feel like I got scammed.
Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
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