Good crate and snacks
Good crate and snacks, nice to not have it be so focus on seafood snacks.

Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
Japan Crate receives a mix of positive and negative feedback from consumers. Many reviewers express their love for the variety and authenticity of the Japanese snacks included in the crates, highlighting the excitement of receiving a box filled with unique treats.
Customers appreciate the fast shipping and the quality of the products, with some noting improvements since the acquisition by Bokksu. However, significant complaints arise regarding order fulfillment and customer service. Numerous people report long delays in receiving their crates, with some waiting months without any communication from the company. Issues with packaging and confusing subscription management also contribute to dissatisfaction. Overall, while Japan Crate offers delightful products, the inconsistency in delivery and customer support leaves many consumers frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Their customer support is Madness 🔥 , never received a reply faster then 20 hours”
“First their shipment was stuck in customs, then the package was lost in transit (it hadn't even been provided to the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Japan Crate is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.0).
500 reviews of Japan Crate. Filter by what matters to you.
Good crate and snacks, nice to not have it be so focus on seafood snacks.
I just love all the goodies picked out every month. And anytime it may be running late the team is real good about giving a heads-up. In the event it's ever been late and I haven't heard anything beforehand, they respond quickly when reached out to.
Great service and love the themes that we have had over these months. Have felt satisfied with my items so far.
My expectation was that my crate would include more serious Japanese stationery products. There is too many products focused on Japanese toys and Sanrio.
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Great products, large variety, quick shipping, customer service is always phantastic.
Just having to try new things and share with my family is the best because we get excited to see what will be the next incoming treats inside the Japan Crate.
I just love getting my boxes each month. It is the one thing that I do to treat myself as a mom each month.
So far I’ve only had good experiences with the crates. The snacks are amazing and the crates’ designs are adorable!
I absolutely love the snacks from Japan Crate. My brother and I first got into Japanese snacks at a Japanese market in San Diego over 8 yrs ago and when we moved to another state, I wanted to check out on the website to see if there's any Japanese snacks so I came across Japan Crate on Facebook. Thank you so much. My family really enjoyed the snacks we get once a month
I absolutely love getting these, it’s so exciting to open the box and see all the items. The pricing is good, the products are good, and there’s always awesome things you get to experience by getting this
The customer service is amazing and I’m always happy with the variety in my boxes
japan crate is always good at havin somethin ta look ford ta but maybe yall can add some new snacks instead of repeatin the same snack types
Great company. Excellent variety of snacks and a fun crate
Nice !!!!!!!
I have not received a box since April of last year… I canceled my subscription but continue to be charged but worse of all, I never received any shipment.
Hi, While the customer support staff was actually fast to reply and nice, my experience with JapanCrate is awful. Is it this terrible because I'm European ? I don't know but I really didn't get a good service. - Delayed delivery without communication about it. One global email saying "Whoops sorry" isn't sufficient in cases like this. - No estimated delivery date and I wasn't even informed that the crate was to be delivered today... Therefore I wasn't able to be there for it. - Fake advertissement for WORLDWIDE free shipping fee. Another discovery, I just had to pay another 23 euros at the end of the month, without notice. You know which country the box is to be delivered when we buy, inform your customers. - That's 73 euros in total for a month late box... I mean, it's just dissapointing. Even if I discover good products, I feel scammed. I won't ever buy again.
The company is absolutely wonderful anytime I have a question or issue one of the representatives are always willing to help, and they are always very punctual. The way I get my crate packaged always looks very pleasing when I receive it I'm always excited to see what I get. By far the best company I've dealt with when ording anything.
Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
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