The last crate was more cultural stuff…
The last crate was more cultural stuff than noodles. We ordered the noodle box.

Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
Japan Crate receives a mix of positive and negative feedback from consumers. Many reviewers express their love for the variety and authenticity of the Japanese snacks included in the crates, highlighting the excitement of receiving a box filled with unique treats.
Customers appreciate the fast shipping and the quality of the products, with some noting improvements since the acquisition by Bokksu. However, significant complaints arise regarding order fulfillment and customer service. Numerous people report long delays in receiving their crates, with some waiting months without any communication from the company. Issues with packaging and confusing subscription management also contribute to dissatisfaction. Overall, while Japan Crate offers delightful products, the inconsistency in delivery and customer support leaves many consumers frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Their customer support is Madness 🔥 , never received a reply faster then 20 hours”
“First their shipment was stuck in customs, then the package was lost in transit (it hadn't even been provided to the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Japan Crate is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.0).
500 reviews of Japan Crate. Filter by what matters to you.
The last crate was more cultural stuff than noodles. We ordered the noodle box.
Every crate we get brings my family together. We all get to try new things together and discuss what why like. Each crate is very unique and we love the themes. The fast dependable shipping is a bonus. We look forward to every new crate. We love creating new experiences. Thank you Japan Crate!
I have always loved japan crate. You always get fun and unique flavors. Having spent time in that area of the world is gives me some flavors I have missed since leaving.
It's rather greedy to force a subscription even to just purchase 1 loot box. It wasn't even made obvious till the final checkout steps. Even more disconcerting is the fact that you can't cancel it with a few clicks, you actually have to send an email and simply HOPE with no reassurance till you receive a response that it's canceled. Clearly they are banking on the hope that people forget to cancel it or don't notice that they're signing up for more. Now what I would prefer, is after receiving the one box, that I get an email, or maybe a qr code in the box, that takes me to a direct link that gives me a user friendly way to start a subscription. That's how you provide good customer service.
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Very quick and easy to use! Can't wait for my crate to come in
I love trying new stuff from Japan! No matter if it's food or toys or something, I am curious. So far this year, your service is doing great. I can't wait to see what's next!
I love everything Japanese <3
Your customer service team is so amazing,plus the care you out into making sure all items get to me in a timely manner shows care beyond means. I truly will be a customer for years to come.
Japan Crate has always been a wonderful service. The boxes always have a variety of snacks and are incredibly customized. I love the fact that there is a monthly theme making them unique each month. Their customer support is wonderful and their price point is very affordable when it comes to import goods such as japanese treats.
Good Subscription Box. I bought this subscription a few years ago and there were shipping issues (1-2 months delay) so was hesitant to subscribe again. I subscribed again when I was offered a 50% off discount. Shipping was fast this time and the crate was very good.
Awesome products
A team member helped me sort out a payment issue. There was clear communication in every email, which is super important when sorting out issues, and they did a marvellous job! The team member also sounded very patient with all the questions and responses I gave and they were always professional too. Thank you so much for all the effort! - K
My son loves these! He once wanted to move to Japan to finish school... still loves learning new things about everything japanese
It was great.
Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
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